TTK Prestige — Prestige royal glass top gas stove (4 burner), model no: dgt 04 ss

S K Baiju

from Delhi, Delhi

Address:

600014

The gas nozzle at the back of the stove broke off which led to a heavy leak of gas and this was due to the very bad quality of aluminium metal used. A major accident was averted.
Date of purchase: 11/29/2014
Hop: thangavel nadar stores, vessels merchant, 227, ramakrishna mutt road, chennai 600004
Model: prestige royal gas table (4 burner) dgt 04 ss
Erial number: sml 07190 d
Complaint no: chen2026887

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Sep 06, 2016

Updated by S K Baiju The service person from prestige who came gave a odd description to the incident that the gas nozzle got broken as the gas stove was pushed against the wall. I just cant understand why the product designer had given the nozzle at the back when he knows the 4 burner occupies a greater width than its 2 burner counter part. The basic things the company has to do is
1. Place the gas nozzle at the side of the gas stove
2. Use a good grade of steel or brass nozzle.
3. For such faults the warranty period should not be a governing criteria.