TTK Prestige — replacement of hob top not done even after several complaints

Address:

Kolkata, West Bengal, 700116

Sir/Ma'am,

My customer number is 2176142.
I have purchased a PHTS-03L AI model HOBTOP on 31/12/18, and very soon we started facing problems in auto ignition.
After complaining for the first time it was resolved within 2 days then again the same thing happened for 12-15times more.

screenshot of mails is attached.
its been more than 7 months we habe been saying to replace this product as it ia defective but the company replies to the mail as per their will, send the executive change somthing and again the same problem.

and again i have complained they replied very late, and again the process is repeated.

no reoly since one and a half month from their side and forcing me to complain here.

we are facing difficulties everyday.

my request was to replace this product as the main feature of the product is defective from very first month.

name: pradip kumar sehgal

My customer number is 2176142

it feels like as if IT IS THE WORST MODEL OF PRESTIGE.