Am really a very very disappointed customer who will never recommend Prestige to any of my contacts and will proactively stop anyone who buys Prestige products.
I purchased a Gas stove on Feb 18th, 2022 and it stopped working within 10 days. I raised a complaint on April 5th, 2022 with the same note Job no. - CHEN[protected]. Today April 13th, 2022 It has been 10 days without a response from anyone and we are purchasing food outside to survive. When I call customer care to follow up on the complaint I registered, every day the same sentence (Tomorrow technician will reach you out to fix), till today that tomorrow has never come in. Till yesterday I was very patient to handle the situation, understanding that the technician was reckless, but today I clearly understood Prestige's customer care is useless and they know the only option is to raise a complaint and leave the customer to die. Always the same sentence "Sorry for the inconvenience caused, tomorrow the technical will arrive".
And the supervisor, I hope they are too busy rather than assisting customers. They never wanted to talk to customers, if I requested a supervisor for a few min hold and with the same sentence as every day "You will get a call from our supervisor or from the escalation team in 30min" but again nothing I got till date. Why does a team require a supervisor when they are not ready to talk with customers? Please share it to help your friends and family avoid being stuck like me after purchasing Prestige products Was this information helpful? | 
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