TVS Motor Company Complaints & Reviews

Dear sir,
I am drafting this email because i have faced a problem which i would like to bring to your notice.
I took a delivery of tvs n torque on 28/08/2018.
At the time of delivery the sales staff who was handling ms preetha (Staff in royal tvs motors chandranagar palakkad) had informed us that the loan was for 2 years with the installment of
₹ 3605 x 23 months.
As per the agreed installment, myself karthik and my wife saranya signed the finance agreement.

The sales staff ms preetha at the time of documentation process also informed us that the additional amount of ₹ 1916 for the insurance for 2 nd year is also changed with in the loan.
When i asked in detail, she told that since the vehicle is having loan for 2 years it is mandatory to do the insurance with their insurance company and not from others.
We agreed the procedure and the documents signatures formalities were carried out. And we took the delivery of our new vehicle.
But after two weeks of delivery we got a call from tvs finance dept informing us that the loan was not processed.
When we called the concerned sales staff ms preetha she informed us that the day when we took delivery she was very busy and she did not collect proper information from us because of that these errors happened and there is some mis communication which finally leads for the rejection of loan process.
The above mentioned reason was totally unacceptable, moreover we did not accept these kind of service form a well established dealer in palakkad. And that was not our mistake and because of that these problem arised.

Finally after 4 months of vehicle delivery we got our loan approved.
Our first emi started on january 2019.
But now the actual problem is insurance renewal.

When we called the staff after one year for the renewed insurance policy in the initial stage she informed us that the renewed insurance policy will be sent to us through postal.
And if you want the soft copy she requested us for the email id so that she can send us the soft copy.

We sent her the email id as requested.
Since the policy was going to expire on 27/08/2019 and driving without insurance is risky so we called ms preetha to find out the the status.
She in return asked us the loan account number.
We provided her the required details.
After checking the status on 28/08/2019
Afternoon after various calls (Most of the calls was disconnected) and final call was made to the branch manager, she responded to our call and informed that the insurance cannot be covered, because of some reason, and she disconnected the call. And after continues calls she picked the call. I asked her as per the agreement which we had at the time of delivery, mentions with the 2nd year insurance coverage also, moreover she informed us prior to this about the policy that it will reach us though postal.

That means, this shows that how far she is doing the follow up for the customer and how far she is taking the customers quires seriously.

She also informed me that the changes in the loan agreement which was made has been clearly sent to our house address through post and also the loan statements was also sent.
So far i have not recieved any financial or loan papers through postal.
Finally ms preetha told that she will send the installment statement through email.
But till now i have not recieved any communications through email.

Kindly help me out in solving the problem to renew the insurance and also clarify and send me the installment structure through email.

Insurance renewal is a small thing, but this is not a proper way of customer handling.

It will create a negative experience for the customers against the brand and will downgrade the brand.
Proper information regarding finance and proper explanation of the vehicle should be given to the customer before taking the delivery, which was absent in our case.

Kindly do the needful.

And also enquire about the staff behaviour on this matter.

Totally we have faced a very bad experience at the time of delivery and the same has been followed after one year of delivery regarding the insurance process.
I hope the customer care department will look into this matter seriously and will help me out in solving the issue.

Hi, i have done amc of my wego mh05 aw 4378 with supreme automobiles authorised dealer of tvs motor company ltd. And accordingly i had given my vehicle for servicing at tvs workshop adharwadi kalyan on 29 august 2019 in the evening at around 5.30 pm for regular service. Service advisor said when the vehicle is ready you will get a call. I received a call same day at around 6.45 pm that the vehicle is ready. But i had informed them that i wont be able to collect the vehicle today and will come tomorrow when the whorkshop opens. So he said to come me at 10 am. Accordingly when i visited to collect the vehicle, i saw that the vehicle washing was not done. When i had asked for the advisor, they said he is on weekly off. Then i asked for the works officer. So they said that the works officer is on weekly off. So no responsible person was available. I feel that my vehicle is not been done servicing and it is been given as it is. Because their is no performance been seen in the same. I would request immediate action should be taken against the same.

I bought the tvs apache rtr160 last year
And since then i am having engine problems
I had the same problem 4 times
And i am frustrated with the such pathetic service the bike stalls on speed of 70
And shuts down and doesn’t turn on for 5 to 10 mins
Digusting service
And the mileage of the bike is just 30kmpl
Worst product

महोदय,
आपकी “TVS credit Services Limited “ कंपनी के द्वारा TWO व्हीलर TVS JUPITER बेसिक मोडल
07/07/2018 लोन के द्वारा ली गई थी जिसका लोंन नंबर :- MP3012TW0059553 है जो कि 07/07/2019 को COMPLET हो गई है और इसके अगेन्स आपके “TVS credit Services Limited “ कंपनी के द्वारा मुझे NO OBJECTION certificate POST ऑफिस के द्वारा 20/08/2019 को भेजी गई लेकिन मुझे आपके औथोरईस डीलर “सुंदर tvs जबलपुर “(M.P) के द्वारा मेरी गाडी की certificate of Registration Card और गाडी की second key नहीं दी जा रही इसके एवस मे 4000 चार हज़ार रुपयों की घूस माग़ रहे है जो की आपके औथोरईस डीलर “सुंदर tvs जबलपुर “(M.P) के द्वारा गलत है पूरा पैसा देने के बाद भी certificate of Registration Card और गाडी की second key देने के लिये पैसा माग़ रहे है आप से मेरा अनुरोध है की इस पर उचित कार्यवाही करने कि कृपा करे

Maine raniganj kaithola me motercycles liya hai tvs company apachi 4v 160 aur
hame no plet diya gaya hai sada aur bataya hai ki yahi company walo ne hame diya hai aur hmse 560 rupey liya gya hai jab ki no plet fiber meaa rahi hai company nishulk de rahi hai aur hamse paisa liya gya ha kyu hamari app se vinamra nevedan hai ki hamari samasya ka samdhan kiya jaye

Dear sir i am mohan nasa and i have purchased tvs ntorq from bajwa tvs from east delhi on 7th august 2019... I want make a complaint for the poor staff because they are not at all sincere for there duty as well as for customers... When i went to bajwa motors on 18th of august 2019 for my pending things like number plate, insurance, service book and air on gift of rs 2000 they asked me to go to first floor and the person on first floor asked me to go to ground floor again and again after that they gave my number plate and insurance and service book and the manager mr raj having mobile no [protected] made commitment that they will give my air on gift by what's app bcs the salesgirl was at leave and after that i called both of them many times but they never picked up my phone... I am also sending u a screenshot of what's app conversation with that salesgirl having mobile number[protected] to make u show that how careless they are for customers so please take a necessary action and ask them to give me air on gift

And my contact number is [protected]

I bought tvs jupiter from mumbai dealer name is innovative, its located at bhandup west, i called so many time, but always false promise from them also they have no communication number, evevn your toll free number is not working, then how we can talked with you or your dealer all number on web are not working, there was no any concern person, always they treat like we are bager, really its same full for our country, really you have to look in it very personally

I am an owner of rr310 (Red). I bought it on 27th august 2018 from shubh tvs, howrah, west bengal. I have a problem with my rr310 in rear disk plate from the very beginning. The plate is not steel shiny and full of rust. Sometimes it looks like coppery in colour. The black colour is damaged in the centre of the plate.in one sentence i am not satisfied with that plate. I told my service centre many more times from the first service. But they just ignored it. I followed many more times on many more other rr310 but they have no issues with the disk plates. Their disk plates are shiny and glossy, no rust issue. Even i have a 6 years old other company bike and it has no issue with the rear disk plate still more glossy and new than my rr310 disk plate. So finally i decided to complain to tvs. So my humble request to tvs please change my rear disk plate and solve my issue.

Sir i buy my vehice at vizianagaram on 21 jan 2019. And i recently shifed to hyderbad for job purpose and i have a complaint about shockabsorber. While purchasing the company can sevice through out india but i faced problem replacement of that part. I go to ramcor tvs severice centre for replacement but they reject. Because they asking min 1 time service on that service centre. And manager was also so rude behaviour. So please tell me how this can be solve???

My tvs radeon bike shoker is not working from 2nd weak of purchasing. I submit complaint to surbhi motors (Showroom dealer) in ambala city, haryana near baldev nagar.. But they are not cooperate me to solve my problem. My problem is still pending.. They give me lollypop every time. I am not happy with services of (Tvs motor), (Surbhi motor) ambala city. So please solve my problem as soon as possible

I am madhu bhandari live in mandsaur (M. P.) i bought my scooter on 05/11/18 since then. I am facing problem with it. I take it to the service center and their repair it but the problems come back. Eight months scooter battery changed and five plug changed. Your service center mechanic not solve my scooter problem and i facing the issue day by day nobody can response me and i habe exchanged the same for the sccoty, very bad scooty i purchased from it, i request you to solve this issue as soon as possible, my mobile no [protected]

My bike was bring to sd tvs service centre (1/486, gt road, block e, ghisa, dilshad garden, delhi, 110095) on 4th august 2019 in accidental condition.
Further, claim process was initiated.
My bike was inspected with claim amount of 25000rs by insurance company as i recieved message from iifc insirance.
I laterly visited personally to the company on 10th august 2019, but my work wasnt started. Then i revisited on 23 august but again my bike was in same condition, no work at all
Its been 16 days my bike work hasnt been started.

Dear sir,
I am complain about my bad experience hapend in tirur tvs showroom named as moopan tvs. On 7th august 2019, i had registered a complaint, docket number 167, on my new appache 160 4v red, for changing oil, to change gearshift oil seal and minimal checking for my bike. Sir i had called many times to know about my complaint. But nobody responted to my call.
Bellow i will attach the screenshot about my call history and the photo of my docket.
Hope that you can solve my complaint about bad behavior of the moopan tvs, tirur showroom and service department.
Thank you soo much sir.

I bought jupiter last year from s. K. Traders. Around after one year i checked that there is milage problem in my jupiter. It givers 20 km./ltr. I visited tvs service centre dynamic motors, navada regarding this milage issue 10-11 times. Every time they serviced my jupiter and said that now it gives 40km/ltr but everytime when i checked it gives 20-23 km/ltr.

10-11 times for same problem. It's really surprising that the problem is not solved after so many complaints.

I can't understand why? I m still waiting to solve this milage issue.

I just bought a tvs jupiter from showroom opposite maruti udyog at old delhi road and amount was paid in advance on 22/8/2019. Due to my busy schedule, team told that they will deliver the vehicle at my home address.
On 23/8/2019, i got my vehicle and was told that bills and paperwork will be done at evening and the delivery boy left the place.
To my utter surprise, the speedometer was not working... I have already raised a complaint at showroom.
I need a proper justification as why the meter was not working? How will i know how many kms and at what speed the jupiter was used?
As per the rules, a new vehicle speed limit should not be above 40 and first service should be done within 500-650 km.

Who is going to take responsibility if something happens to the engine in future due to your negligence?
I need a proper response or i will take it to next level.

Regards
Dr sana

I bought apache rtr 160 1.5 year ago. They didn't do even 1 and 2 service properly and after complaining they washed my bike. After some few months the engine head started leaking i asked service center to replace the engine head and they lied me they changed it without actually changing it. They improperly adjusted my bike chain and ruined it and now they are blamming me for that. Please don't buy tvs bikes if this is the way they do servicing.

Hi,

My name is mukesh kahtad
I purchased below tvs jupiter grand model as on 06th apr 2019 from nxg wheels dealer
I havent received servicing booklet from seller yet. After completing payment.
Please find below dealer address
Nxg wheels
Shop number -4, hare krishna society, manpada road, near pandurang vidyalaya, dombivali east - 421-201
Contact numbers[protected]/[protected]/[protected]/[protected]

Dealer is demanding extra money from me as he is saying he paid extra amount for passing of vehicle
Dealer did not communicated with me while the time of purchasing vehicle about extra money
I have paid complete amount of jupiter grand cost

I could not make any servicing of my jupter vehicle yet, as i did not receive service book
My vehicle is not working properly due to non serviving.

Mukesh kathad
+91 [protected]

I have given my tvs jupiter on 17/08/19 for insurance claim but till now my scooty is standing in tvs service station and they are not doing anything with my scooty and i have called the ifcko tokio company for inquiry about my insurance claims and they said that their are no claim registerd with your vehicle so i want to know that when will you my vehicle.

Experiencing very bad services from Doon TVS GMS Road, Dehradun and now feeling that there is nobody to take care of TVS customers. Actually nobody is taking interest in customer complaints. My TVS scooter did not visit their dealership for service and they have entered in the system as service causing lapse of my service

Dear team
I was serviced my bike tvs star city +dl3sdl7094 name of sandeep bartwal, from your dealer ahinsa motors okhla phase-01 on dated 22.08.2019, i was surprised and shocked with your service that still now a dealer can provide this kind of pathetic service to the customer while the automobiles market is been on its high degrowth. I was tell your advisor that there are some problems i am facing,
1. Speedometer not working (Bike in extended warranty taken from om tvs). But no one tell me that rather they check it or not.
2. Clutch switch check (Problem resolved)
3. While applying brake light comimg in meter (Not rectified) no one bothered to inform me is this the part need replace or what??
Can you people tell me please how i can get this resolution otherewise i have take other steps but i will make sure that it will effect on your brand value.

Regards
Sandeep bartwal
[protected]
[protected]