TVS Motor Company Complaints & Reviews

I had purchased tvs jupiter classic dated 27/07/2018.
After purchasing, we found following defected points.
1. Petrol tank is not fitted at his position.
2. Average of this piece is coming below 30 per litre even after first servicing.
3. Customer satisfaction at service center is very poor.
4. After considering above points in mind, we met at conclusion that the service quality of tvs is very inappropriate who deals with inadequate delivery of products to customers.
5. Provide me solution else we will go to consumer court.

The tvs girnaar showroom staaf is ignoring my new bike problem... The problem is not solving by showroom staaf i want replace my new bike appache rtr 180 which is only one month i buy... The staaf of tvs is not replacing my bike i really tired to replace but thay r making excuses i was come there 3 time in a one month but no one is listening me so pls help

Hello.

I have purchased vehicle on 11th july, soon i complained that vehicle is shaking and uncontrollable if i cross speed 40kmph, they told just air problem still it has not resolved after putting correct air.

While putting safe guards, it was observed all the parts were placed not alligned properly, all the screws threads were not proper, finally i couldn't able to put safe guards.

Vehicle purchased in tvs prakruti near rockline mall, bangalore

It is very very bad experience, kindly resolve

I did sent my new jupiter classic for general service which i bought about a couple of months ago and what i got after the service was worse.. My jupiter acceleration was jammed and even the engine was making noise.. When the dealer's staff called me to enquire about the service i said the same to them and they promised me to come at my place to take the vehicle for repair.. But what was worst that they blocked my number and didn't responded to my complain.. This was very disappointing to me.. Help as we own three jupiter scooters and was planning to buy another one but now i think i have to switch to another company for the same..

I thought that tvs was VERY GOOD looking and affordable scooter compared to others but it's not many problems I face with newly delivered ntorq like front fibre lock broken, petrol pipe broken, fibre not fitted properly instrument cluster vibrates all time while riding and now Ian thinking that access 125 is faaaaaaaaaaar better then this and I will suggest my friend to don't buy this ### and go for access 125
Thank you

Yours faithfully. Arun

Mene 7 jun 2018 ko apcheRtr160 bike kgridi jski RC abhi tak nahi di h TVS showroom walo ne

jiska charge 10000 thaa
kirpa kark ink khilaf karyavahi ki jaye

why late my RC two month

vardhmaan tvs showroom
palwal haryana

My jupiter no up14 de 9905 accident on rose i am going to new gs tvs (Vijay nagar) service center for claim my policy is zero dep i am paid 8200 rs and services incharge submit the bill in claim dipartment 6300 i am very disappointed so i am registered complaint new gs tvs is fraud i request to the tvs company plz richeck my bill and submit to the insurance company

I bought my biketvs apache 160 (Dl5s-ba-0390) from binsar tvs (Babarpur-shahdra-east delhi) in the year 2017 april.

From second service itself i found clutch problem and escalated the same in every bike service. From last 2 months i have left my bike thrice to the service center for 3 to 4 days for the same issue.

In my last service, senior service center manager has assured me that this will be the last time when i need to leave my bike for 2-3 days. He said that they will check this bike thoroughly once and will correct it accordingly. Later on after 4 days i got my bike back with the same problem.

Due this issue i have face many challenges on road and many times i was about to meet with an accident as after getting stopped in red light, gear doesn’t get change which occurred scaring situation.

I have tried all the possible aspects and co-operated a lot with your service center and service center management/foxs but now i am not in position to leave my bike again and again for servicing as it has already gave me lots of money hit due to travelling in taxi in absence of my bike. So i request you to take immediate appropriate action on this or else i will not have any other choice rather than going to consumer court.

In wait for your possitive revert

Tarun mukh

I drop my tvs apache rtr180 in alibag service center in06/07/2018 . only on starting problem in my bike, but
as on today not delivered my bike

Dear sir/madam

I chinta venkata manindra, bought a new tvs jupiter bike on your yuva auto (Auto. Centre:tvs motor company& spare parts) at mundra-kutch gujarat on 05/03/2018. And i pay down payment 15700/- after one week hdfc bank given lone 53000/- for this bike. My bike frame number: md626eg47j3a12431,
Engine number : eg4nh2208710
Colour:red
Chalana no : 1256. On that day complete process of bike registration and insurance was did by the show room. But still now i have not receive further process of bike permanent registration number and rc also. I don't have to understand what is going on. Somany times i was contact the your authorised dealer they can't replied to me, there is no response. After three months of registration date it was pity to inform to you to take necessary action and answer me about this as soon as possible.

Best regards

Venkata manindra
Radio officer
Marine services | adani port and sez ltd
Mob +91 [protected], [protected]
[protected]@gmail.com
Dear sir,

From the date of purchasing of bike to till today 120 days are already gone, how many days or months are awaited for the registration. Your showroom madam told to me only bike sale it's my work bike registration we are not responsible persons but really i don't know who is the responsible person??? Any way as soon as possible you will resolve these problem.

Best regards

Venkata manindra
Radio officer
Marine services | adani port and sez ltd
Mob +91 [protected], [protected]
[protected]@gmail.com
Show quoted text
Dear sir,

This is my complaint ref. No -52408 still not got bill and permanent registration number and aslo rc. But your not responding, from the date of purchasing of bike to till today 125 days are already gone, how many days or months are awaited for the registration. Please kindly do the needful.

Best regards

Venkata manindra
Radio officer
Marine services | adani port and sez ltd
Mob +91 [protected], [protected]
[protected]@gmail.com
Show quoted text

Dear sir/madam

Above mail's (Contact. [protected]@tvsmotor.com) started june 14th 2018.
Still i don't received permanent registration number and aslo rc.
Please kindly do the needful.

Regards
Venkata manindra

I have purchased a duster from tvs branch in kochi 2016.
At the time of booking i requested to add extended warranty and the was clearly marked in the booking form.

But recently when i visited their service center for a repair i came to notice that ew is not included in this vehicle.

I contacted their office saying that there is check uncollected from 2016 as the amount was little less (Approx. 2000rs) than the ew cost.

Please refer to my payment transactions that money was never a problem to void the ew.
No official communication from tvs to me on the balance amount till i raised the flag.
No bank loan was involved in the purchase, that the bank refused to pay or add the extra 2000 to the initial amount. The final amount was transferred to the tvs account after consulting the sm who was communicating to me by email. Copy of the same is attached for your reference.
If there was a shortage in funds he should have communicated to me. As per the sm at kochi, they informed my son which he refutes, if it was true the should have been collected money earlier.

A customer survey was conducted immediately after the delivery.
And we were not happy with whole dealings as there were many promises at the time of booking and very little was delivered actually. I have no complaints on that, but the survey result was informed to the show room manager and then both the agent and the manager called us "how can you say not satisfied"
This is totally against the ethics of customer survey by revealing the information and will not improve any of their services, if they follow similar practices. Instead of getting the things right, both of them were very angry on us because of the result.

Please find the attached copies of fund transfer and emails. I have been writing to the tvs branch manager but she is not willing to accept anything. Always insist to take ne ew which renault may come up in next month. I have been asking them to deliver what was paid for in 2016, not to buy a new contract.

I request your kind attention to this matter and settle this issue at the earliest.

Many thanks for your time and attention.

Best regards,

Peter.
Abu dhabi
[protected]

I purchased in 2009. Service centers are telling that parts are not available and facing lot of issue to get it repaired. Based on the brand trust and on confidence of getting best service all over India, I purchased this vehicle. I need a permanent solution for repairing the vehicle. My vehicle no. GJ18aj 4196. For the past 2 years i have incurred more than 10000/- for repairs. Hope, company will give a solution either by replacing vehicle or by repairing it experts.

TVs service is not good in OM TVS Unnao UP. I am very disappointed about your service. I service my bike every month, but my vehicle is not running good. if I take time to time service then why not good service by TVs company. Pls solve my problem on urgent basis.

Tvs company, i have taken the tvs zest 110 from speed motors basaveshwara nagara. From the day one i am facing one or the other problem.
1. Free petrol given had lot of dust and carporator was leaking petrol
2. After first service oil leakage
3. Engine have a humming sound while riding
4. Now it is very horrible sound for just 2000 km.

Issues are not fixed yet and causing lot of problem...

I have given my scooty zest 110 for free service. I cleared my account den identified the complete servicing is done. When i ask the person responsible about unfinished job he is giving me excuses as boys who will be making the corrections are not available where as service job card status as finished. I assume they don't have manners how to deal with customers once u paid the service amount they don't care you. The details of tvs vendor:

Krishna tvs
Grand road, puri, odisha.
Landmark: near balandi high school

Hi i brought apache 4v 160 bike on 26th of june'18 from ak automobile (B24 swamidayanand marg swarn cinema road delhi 110051). My headlight is not working properly. I am unable see in night. I have already showed it to binsar service centre 3 to 4 times (0 pusta shastri park old delhi 110053) but i m not satisfied with thier service. So i request you to please help me on this. You can reach me on this no. [protected]/[protected] or on a same mail id

Thanks
Chitranjan gupta
[protected]/[protected]

I have purchased a tvs jupiter vehicle dated 26/7/18 at start the employee told me sir u need to purchase a vehicle with accessories and 2 helmets necessary for rto registration and at the time of vehicle delivery, he said that the helmet is out of stock we will be providing it after 8 days and at the time of booking employee said it is necessary for registration then how he has done the rto registration, they are only fooling people by having commision on helmets and accessories by saying it as necessory accessories for vehicle, and the accessories installation was not done proper at the time of delivery

Sir, i have given my tvs sport motorbike for servicing bearing reg. No. Ka 03 hf 3559, on 13th july, engine work, verbally they told 9k afterthat, i paid rs. 5k as advance if not the vechicle will not be taken. Since then no phone call till 22nd july. No information until i go check. They told what all spares placed will be given back, but they not maintained any clear details of what is changed no proper documents all verbally. Nothing is written & budgetary estimate is given. Plenty are there i cant keep explaining all this. Till date i have not got back vechicle. Today another 5k being paid. Total 10k. But thereis no clarity. What is the estimate no keeping such a big showroom. Rather i should have done with street garage. This how tvs company runs. I regret to inform. All or cheat in india.

I purchased apache rtr 200 4v 2.0 race edition 2018 on 14th july 2018 from the showroom om sakthi tvs, maduravoyal, chennai. I paid full net cash while booking the vehicle but they delivered a defective vehicle (Display not working and battery problem) which i returned on the same day 14th july 2018 and they accepted. I requested for replacement of vehicle but there was no proper response from showroom, the guy who attended me while booking the vehicle was hiding himself and going. It was completely unethical and misbehavior. Very disappointed with tvs service i didn't expect such worst behavior from tvs, they keep on delaying and not responsive.

I request to solve the problem by replacing new bike or return my full cash through cheque

Email id : krish. [protected]@rediffmail.com

I was booked tvs jupiter from authorised jolly dealer, naroda road, ahmedabad, gujarat. At the time of booking, sale person offer me scratch and win offer with booking of tvs jupiter on date 11/07/18 but on the date of delivery they did not have scratch card in stock on date 13/07/2018 hence i was informed by sale person to come again after two days. When i was went to there after few days senior management refuse to give scratch card as i don't have any written avidance of offer told me at the time of booking. Till date i did not get offer benifit as they gave at the time of booking.