TVS Motor Company Complaints & Reviews

I am Rakesh Soren, I bought apche 160 4V in october 2020 whose registration number is JH05CU1931, I have done servicing every time on time still on 6th september my fuel pump got damaged and when I took the bike for service I was told That the fuel pump is damaged and it will take 1 week to replace and its warranty period is also over, but when I talked to the toll free number, it was told that there is no warranty of the fuel pump, and there is not mentioned in manual book regarding fuel pump, how can it be that Everyone give different information, and how can the fuel pump get damaged so soon when I have never driven the bike in low fuel and serviced on time in every servicing period, please give me a confirmation that who is responsible for this and why everyone is giving different information.

Service centre details
Classic motors, birsanagar, jamshedpur, jharkhand, 831019

Regards
RAKESH SOREN
[protected]

The company did not reduce the satisfaction or tha bike, did not satisfy tha customer.

I had ordered by Bike accessories on TVS Motors website on 16th Aug 2022. I received order confirmation and details of my order via mail. Post this, there was no update, so I waited. In next week, seeing there was no action from TVS motors in terms of parts/accessories dispatch or estimated delivery time, I contacted customer care, since this was regarding accessories they gave accessories dept no. ([protected]). I called on this no, the accessories dept person informed me they have packed my order but waiting for payment confirmation. I informed him I have already received confirmation from TVS post payment was done but he kept insisting he doesn't have the order no. in the his system. Next few days, I regularly called this person asking for update, he kept saying, he is waiting for the finance dept confirmation. Finally i spoke to payment getaway CCAvenue to get confirmation and payment details (successful as confirmed). After sharing this details, TVS person took 2 week to dispatch the accessories order on 5th Sept post verification. Total 3 weeks to ship the prepaid order. After receiving the accessories, I found the order had parts missing from accessories. I questioned why there was no quality check before sending the order. He had no answers and told he will check the CCTV. Such is the professionalism at TVS Motors, I had to send them mail as proof of my problem and call them individually to resolve problem caused by their own mistake. The accessories dept no. keeps ringing and nobody is answering for 2 days. I got another email asking for images of fasteners missing, I had already shared images of part accessory missing and website description of the accessory. Such ignorance for customer will not take the company far. I have been struggling to get proper service even after paying in advance.
Please help with resolution and an apology for such service

Hello sir
Maina apni tvs apache 160 rtr bs6 jo ki rk tvs se purchase ki thi. Uska accident ho gaya tha. Jb mai bike showroom lekar gaya unhone kuch chije sahi kar di but maina unse kaha tha ki sir bike ka pichla tyre bubbling kar raha hai. To unhone kaha ki 1000 rs lagenge or iska chassis sahi kara dunga. Or meri bike 1st party ka insurance tha to paisa kis baat ke. To bole katwani hai to batao nahi to bahar se karwa lena ye baat showroom or insurance boy dono ne boli. Ab bataye usi bubbling ke chalte mera 2 baar or accident ho gaya hai

Dear Sir,
I am V.Aravind from Visakhapatnam. Recently I have bought a new bike [ TVS Apache RTR 160 4v special edition] at OLIVE TVS showroom, Murali Nagar, Visakhapatnam with the price of Rs.1, 60, 806/- through cash payment on 30/08/2022. Its my dream to buy apache bike with my own hard earned money.
On the very first day when I started my bike I faced many problems like starting problem, engine jerking, heavy fuel consumption,...

Totally worst service I have never seen before. 5 times visiting the service center for different issues after serviced my bike on 3/9/2022

I bought tvs raider on 29/11/2021.After buying the bike am facing various problems..now am feeling very much regreat about my decision of buying tvs raider.

My TVS raider 125 got pickup issue within 4 months of purchase. Bike is struggling to achieve 5000 RPM also, which was smooth and easy before. Don't know the reason how suddenly this occurs. Bike runs like blocking and running while driving. So given for second service in authorised TVS service center, particularly telling this issue, but issue not resolved after service also. Service person telling like tunned and resolved the issue. Nothing has done to resolve this particular issue. Please help to findout and resolve this issue with knowledgeable service person. Didn't expect this from TVS for this bad bike quality and service.

My self Dr. Sanam Mohammed M. I purchased new Jupiter zx 110 from Kerala, Kannur, hi tech (dealer) . They delivered vehicle on 03/09/22 evening 4.00 pm. Then I found damage and scratches in vehicle, They told they will resolve the problem by within 1 Week, Today I gave it for complete panels
Change. If they are not doing properly I will go head for manage the situation.
I need proper support from the TVS to manage it. Thank you very much

In June 2022, I took a new TVs sport KLS bike from Noida Aditi TV S Center, sector 10 since I took the bike, the problem started, the bike would not start, properly, when I Went to the service center many times, there was no right solution, the agency owner asked to go to the service center.Service center people ask to go to the agency, not even 3 months, the clutch plate got damaged.Should my problem be solved or I should be given a new bike, I have lost faith in the service of Tvs company.

I've purchased Jupiter ZX Intelligo on Apr 2, 22.

I've been facing problems with the service centers unsatisfactory service.

- they couldn't debug the problem, when they can't they try to convince the customer that the scooters behaviour is expected.

This happened twice
1. Initial days the milage the scooter was providing was very low. I had to escalate the issue through consumer complaints...

Dear Sir,

I have purchased Scooty pep plus for my spouse on Feb 2021 from Keshvin Tirupati show roo. First three months it was worked fine and satisfactorily. Later the problem started in self starting and frequently stoppages while riding. It is very difficult for ladies while riding the scooter. I have your vehicle due to lite weight and easy handling for ladies . Now my purpose is not served and facing more problems. Issues raised to respective showroom many times but the problem is not resolved.

The present situation is forced me to write this problem at your forum. I request you to kindly change the vehicle or reimburse my amount. Please do the needful respond ASAP.

Regards
Kiran
[protected]
Tirupathi
Andhrapradesh.

Dear sir.
We are proud customer of tvs motor co.We are urchased tvs xl from shanthi tvs before five months.But we are not received rc card from your dealer.
They are telling.Vehicle was brought from balaji motors.Tumkur..
For us dealer is not important were the vehicle is from.We are taken the vehicle by looking in to tvs motor.
So pls we are requesting you to pls guide your dealers to provide me rc card immidiatly.
You are also equally resoncible for the dealers problums. .Other wise we are file a complaint in consumer court on your dealers and you also
please solve our problum immidiatly to avoid bad name to tvs motor co and your dealers
sinciarly tvs motor customer

Dear Team,

I have complaint for Tvs Motor Madhav Tvs service center Rajkot Bhaktinagar Service center

My self keyur Rathod I have Black TVs Jupiter GJ25-N-4144, i have call for many times in 3 days since[protected] but still bike was not troi from house

i have paid service last month in august and will be paid 2300/- bill but on delivery day bike was stuck and not start after service after that they pickup the bike from my house and after few days bike was not started with self and kick

i am trying to call to delaer at rajkot bhaktinagar barnch to MR ankit
[protected] but they not respond properly and not pickup the bike
kindly take complaint and take necessary action .

Regards,
Keyur Rathod
Vehicle : TVS JUPITER (GJ25-N-4144)
ADRESS:
PADMAVATI B FLAT NO 101
SANTOSHPARK MAIN ROAD
BHARAT VAN STREET NO 3
BEHIND STERLING HOSPITAL
NANAVATI CHOWK
RAJKOT - 360005

I had tried many call to them but they not provide any people to slove my problem.

I purchased a TVS iQube in April 2022 from PRN Motors, Kalyan Nagar. The vehicle has been a trouble from the beginning. There was some sound coming from the front panel which was fixed after 3 visits. The range in eco mode is 45-50 km per charge. I had given to fix this but after 2 weeks of testing, the dealership service center said no issues found and handed it back. I have again given the vehicle for the same issue on 12th Aug 2022 and have not received the vehicle as of today, 3rd Sept 2022. 21 days, no updates, no testing competed at all. Nobody is helping from the PRN team. They are a bunch of careless people who don't even have courtesy and can't understand the pain of a customer. Please help me with this issue

The gm Indrajeet Kadam said you didn’t buy vehicle with our showroom we can’t do service… mr sandip his workshop manager his also saying the same think I went there 6-7 time not respond properly.. they didn’t talk properly.. spare manager Shrikant said we do vehicle when u sent in our workshop will do ready in 2 hr into cash… we can’t do insurance vehicle they buy other dealers.. if you buy or purchase our showroom we will do easily….

What is this tvs such a reputated company and all such things happening from your side? Sorry to say but its been 3 months now and have been still waiting for the pricing and delivery please do the needful and help me now its hight time of patience and even after sending texts on twitter and facebook you just say the pricing will be revealed soon. First the date was august now it’s September but even now there’s nothing.

Dear TVS team,
I have purchased new TVS Raider bike from Ahinsha TVS Railway Road Sector 4, Gurugram, Haryana 122001 showroom . Just after taking delivery for the bike within 2 kms running it starts giving issue of missing then any how I managed to go back to my home and then I speak to the dealership and then I took the bike to the dealership and after few days they said it is now working fine and on asking issue they told its air pipe has some issue now it is rectified and working fine .I then took the bike and after few days I took this bike to market place and after running around 15-20 kms it starts giving the same issue it was not getting start. I have to take help of Towing service for to tow my bike to the dealership where I paid Rs. 500 additionally. Now I don’t know this thing will happen again so what should I do then . Again I have to take help of towing service for the same.
Kindly look into the matter as it is a new bike and I am I not happy with the bike .

Regards,
Yenumula Chakrapani Reddy

Mobile no:[protected]
Bike no.:- HR26EV1534
Chassis no :-MD625AF92N1F00194

New vehicle Tvs Raider 19 kilometer run gear not changing.