TVS Motor Company Complaints & Reviews

I have serviced my jupitor scooter twice and complained about battery discharging automatically but they have not sorted my battery and just returned by charging the same but they didn't replaced it. Now when i said them to replace the same now they are saying more than a year has completed. The name of the agency is dhillion motors situated in kichha uttarakhand. Please take action for same else i have to report the same to consumer forum.. Because i faced lot of problems regarding same. Hoping for strict action against same as soon as possible

Dear tvs support,
Your production team is very good.
Rnd team and production team make very good bikes. But your after sale service is till waste in a market, while comparing the other bike manufacturer.
I'm just crazy about apache 200 4v 2.0 abs variant, that's a ossom mashine.
In your showroom show tvs titagar, thay don't know any info about that bike, sales person does not have proper traning how to behave with customer.
Another pert in market all appachy owner just say 1 thing 'you can buy appachy any model but don't service the bike from tvs service center, service person will scrouup up you bike' is that true. Can you people look in to those matter then i can buy appachy, other wise i need to think.

Despite numerous reminder, mandar tvs sales team is not bothered to sort out my paytm cashback issue. I had booked a tvs jupiter in 24th march and got the delivery very next day. However, the delivery status is still not updated by the dealer, which is unnecessary delaying the cashback of inr 2700 from paytm. I am surprised to see the lack of ownership from entire team at mandat tvs, pune. It's been more than 15 days now, they have only asked for multiple details about delivery. Rather, they should take this matter seriously and work towards fixing the issue on priority. Disappointing customer service by mandar tvs team.

I have a tvs apache bike no dl9sbj4226, i had done my service in first week of april, and having complaint in servicing of bike... I have received a call from tvs dynamic raja puri showroom/service center and they ask me that how is my bike after servicing and i said all my complaints and they ask me to come t service center... Today i came to service center and give for complaint card to shailaish worker and they treat me very badly and using such abusing language... After that i go to mangaer... I ask him to give me a complaint register and he is not giving any complaint register and not file my complaint against shailaish worker... Please register my complaint against him and take a further action...
Rustam khan
[protected]

I am facing problem in riding my bike so i have complaint in service center but they are not taking it seriously. I have called them many times and always they are giving some reason that mechanic is not there we will do it tomorrow and leave it. They are ignoring my problem. I am tired of calling them. Always they are giving some excuses.
Please take some action against them...!!

Waiting for proper response

This is to inform that i have booked tvs ntorq 125 (Red colour) on 12th march, 2018 and yet to get the same delivered. I have been given many false commitments to deliver the vehicle but still the delivery it to happen. Apart from that all the tvs dealers in chennai are quoting/charging around rs 2000 extra from the consumers in the name of handling and logistics charges. I tried explaining them that these charges are illegal and should not be charged. But they don't seem to accept the same saying that tvs is asking to collect these charges from the consumers. Apart from the same i am being quoted rs. 650 as registration charges and rs. 550 as rto charges!
Also this week i have been asked to pay rs. 2000 extra for getting a red coloured ntorq within a week or else they are not giving any commitment on availability of red color and asking to get the yellow/ green colour.
Request tvs to look into the issues mentioned above and address quickly as i have been waiting for quite long for the delivery of the scooter.

Hello sir,
I have a big complain regarding my bike before 3 month i had purchase this bike apache 200v but now the condition of this bike was worst the chain of this bike is very bad i am suffering from 4 month there is no suppourt and service from the company now finally i thought to sell this bike with in 10 days finally and i wont buy any of the tvs bike in my future and its a very big mistake of mine that i bought this bike many many thanks to you sir to gave this type of customer services and suppourt.

Thanks
Rg piyush tejwani

My scooter registration no. Mh12pj2492 purchased on 24june, from laxmi motors, rastha peth, pune. With in 2months developed starting problem. It does not start if engine stopped at on road traffic point. At 1st service they said problem solved, there was some loose battery, but again same problem, if stopped at traffic point, then when police gives green signal my scooter does not start, then had to kick and starts. So at 2nd service - told...

Indian motors tvs _ madiwala - bangalore. I booked and done complete payment on 7th of march, on the promise of delivering the product on 23rd of march. It was confirmed till 21st march, on 22nd i was informed tvs has not delivered the products, however i was reassured i will be delivered the product by 28th, 30th march, 7th april, 9th april and 11th april. Even today the product is not delivered. I also asked the showroom team to given me in writing when the product will be delivered, but they ignored my request and promised it will be delivered 100% by 11th april.

I am a regular customer of TVS motor company... I bought TVS STAR city plus (TN09 CJ9262) last year and recently i bought TVS XL 100 COMFORT on 10/02/2018 at RAMKAY Agencies, Velachery Main Road, Chennai-32. In the second purchase, i have been misguided by one of the sales woman Ms.Yamuna and gave me some false information regarding purchase through Paytm. I have been compelled to pay through paytm and as i have no paytm account, i have been asked to open an account and paid the amount. I have been informed that i will get Rs.2500/- cash back from paytm but i surprised the message from paytm that the cashback amount is Rs.0.. I have unnecessarily opened the account by paying Rs.500/- and also i lost the discount of Rs.500/- from the dealer at that time of purchase. Further, whenever, i call the sales person, she used to say you will receive after 10 days, then within one month etc etc.. But after i checked thoroughly the paytm site, i am able to realize that the cash back is only Rs.0. when i asked about this, she started dodging and refused to pick up my phone call and if at all picked, she used to say, i will check with my "Sir" and get back but she never called me back with any of the details. This creates mental agony and as i am very much a TVS customer (like to buy only TVS vehicles), I request the TVS firm to look into the matter and resolve the issue, please.

Dear team

I visited to shukla tvs for service it was my first service my handle was so tight it’s not working fine it was sliding at one side

I was trying to explain this to the service person while he was doing the service formalities like mobile change and all that mean while a person came and asked me to leave the place

He said tvs don’t allow customer to enter in the service area we can not tell the problems to mechanics

Is the service area an examination hall that we can not stand there and ask for repairing

Same day i had to visit there for the same problem they could not solve i will have to visit again as per the mechanics.
That i mailed to service team they did not reply. They sleep i guess.

Can i know the service terms and conditions?

Why a customer can’t see what’s happening with his bike?

Don’t we pay for service i paid 570 for my first service

I paid 91000 for the bike
Can’t i see what’s happening

Are we free that we will visit again and again for the same
That’s why hero is no 1 i had one never felt embarrassing in the service center. Just a person cane and started shouting that go outside what the hell and ill behaviour with the customers.

Are they literate enough do you people check the background of the persons before giving them jobs or agencies

Very very embarrassing.

What are the service parameters you people follow with customers can i know???

Thanks
Abhishake

Complaint about:-swagath tvs dealer at santosh nagar hyderabad
Dealer contact no:-swagath tvs showroom[protected]
Date of visited by me:-31st march 2018 & 10th april 2018 morning around 11:00am
Complaint details:-
I visited on the above days but service centre guys denied to take my bike for servicing first visit they said its a year closing we have many two wheelers yet to be completed, second visit they said mechanics are not available come later i said i am an employee m taking an off just for getting my bike should serviced within the time because its a 4th free service pending in reply they said thats your personal problem we cant do anything moreover, they said you bought a bike from other showroom why are you coming to this showroom i said them the reason also i shifted my residence stil they are useless pathetic service provided by them.

I asked for manager so that i can speak with but they said none of the responsible person are available my manager ran away if the manager is also not available why the showroom exist without any responsible person i shocked no where i seen this pathetic service even in any normal bike service centre responsible person is available then why are they running showroom they should close it out as early as possible.

My humble request to take proper action against them so that they should not repeat to someone else & understand the value of customer.

I have bought jupiter from ludhiana laxmi motors and shifted now in mohali. I got it's first service from manchanda tvs phase 5 mohali, after service. It's started miss the pickup and making disturbing sound. It's average got down to 15kmpl, the service executives/mechanics are also not taking this problem seriously. I went there 3 times for same problem. The worst service, and vehicle i ever purchased.

I want my money back.. I am not interested to waste my money and time in petrol or at service station. If its not taken seriously then i am going to file a case on tvs company through court. My wife and me has just escaped from accident thrice.

Dear sir,
I have purchased apache 200 model on 19 nov 2016. On the 4th service i have complaint about the chain socket there was to loudy noise while running after the servicing the noise was low which last for only 2 days later i was facing the same issue due to serveral complains on each servicing there was no proper work done by the hem agency satara whereas the department was rasing there hand due to shortage of part due to several reasons like gst etc. Due to several complains i was getting assurance from the spare-part department that the parts will be available soon since from the warranty period. Now the warranty period is over and they are giving such reasons about warranty where my several complaints about the issue was not resolve.

New bihar showroom siwan Bihar purchase the tvs Apache 160 and my tvs Apache no BR29AA6328, SIX MONTH SHOCKER LICKED And complaint process one month but not problem solved why plz check the my status

The manager,
Mayura motors
Arni road,
Vellore-632001

I had made general service for my vehicle scooty streek vehicle no. Tn23ah 6539 on 08/02/2018 with a complaint of horn not working and general service the bill comes to rs.1100/-

After being serviced my vehichle begin with starting trouble for that, till date i had put my vehicle six times in your service centre due to the same starting trouble.

During this period of one and half month my vehicle was with your service centre for more than four days for the same complaint but till it is not rectified. They told it is rectified but within a day the same complaint raised, the mechanic people bring my vehicle two days from my house at eb colony kalinjur due to the problem o[censored]nable to start the vehicle.

Now your mechanic people told day before yesterday only there was a problem in the engine that bore and head to be repaired for that it cost more than rs.5000/-. My vehicle dont have any problem before giving to service in your company, from the day of service in your company only that starting problem developed, from the day of service my vehicle run less than 200 kms only.

I cant able to understand how the engine problem developed suddenly and why your people not able to identify this at the time of service and during this period of 45 days (During this period i put my vehicle 5 times in your service centre)

The way your people servicing the vehicle is not satisfactory and it cause more mental worry and getting more disturbance due to starting trouble and unable to use the vehice.

Finally i put the vehicle in your service centre on 07/04/2018 so i request you to rectify the mistake made by your service people.

I bought apache rtr 200 4v matte grey 1 and half year before. There is no day without complaint of my bike and there is no conserned person to know my rights of my bike at olive tvs service centre at dabagarden, vishakhapatnam, andhra pradesh. They always charges me with a high price. I'm totally unsatisfied with the tvs service centre. My demand is to solve my bike's problem.

Maaz naav kajal bhosale
Mi 2 Feb 2018 la gaadi ghetli gadi ghetlya nantar rule pramane no jo paryant yet nahi to paryant gaadi chalavli nahi 22 divas zale tari no milala nahi tya nantar show room la 4 5 vela gelya nantar no dila no alya nantar 1athavdyacha atach gadi band padli tya nantar 5vela repair karun dili pan tari gadi sarkhi band padte aj Parat mi gadi jama keli ahe Mi dar athavdyat gadi repairing la takte 5 athavde zale Pls Mala gadi change karun dya Tvs service centre manager mhantat amhala amche paise milale tumhala konala compliant karaychi kara te mhantat consumer court madhe gele tari chalen Mala Pls madat kara

I piyush soni from.Ahmedabad, purchased Jupiter oct16(GJ01LV 3916). From last 8 month having.poor average problem. It always come 40 to 44.Plenty of time raise it but zero satisfaction from.your company n service station at satellite Ahmedabad. They are such a third quality persons, you hire amitabh bachchan in add.n for service part why select such a poor persons?
I phase another problem of plenty time puncher problem in back tyre. In last 2 month around 8 10 time I repair it. I also call at service station for the same problem on [protected]. But totally worst reply. Really your company is very poor against Honda activa, just learn from.them. PIYUSH SONI [protected]

Dear sir, i am a user of tvs bikes since 18 yrs..now i am using tvs star city es..when i went to ujwaleswar motors, paralakhemundi (odisha) for a normal chekup due to low milage and starting problem the mechanic told me to change evry part of the engine for a good milage where as my bore was in good condition.still i am facing the same problem since two months.find the attached job card for details.hope u support ur existing customers.