TVS Motor Company Complaints & Reviews

Tvs motor company — unsatisfactory service received from tvs authorized dealer - matrix motors mira road, thane,

At the time of delivery of scooter, found wrong name and address on all documents i. E invoice & insurance certificate (Even though aadhar card/pan card were submitted while paying advance)

After lots of got the same changed but when i found rc book received after 3 months of scooter delivery which...

Recently i have given my bike for servicing in an approved tvs service center. It turned out that one of the engine part needs to be replaced. I tried in multiple service centers but it seems none has that spare part available. There is one biggest service center in susheel motors kukatpally, hyderabad, telangana. I came to realize that this part is available with them but they are not willing to sell it to me as i didnt give my bike there.
I have even mailed to service. [protected]@tvsmotor.co.in and service. [protected]@tvsmotor.com but to no avail.

Even tried calling customer support numbers [protected],[protected], [protected]. None of them are working properly and some just ring ring ring.., but no one will answer it.
Tvs claims itself a leading bike industry and i wonder how, when its customer care number isn't functional.

I am providing you the part number and the place where i live. I need that part asap as my bike is being in dismantled state since 3 weeks.
Part no :m7080450
Place where i live : madhapur, hyderabad, telengana-500081

I own a tvs jupiter for last 3 year. I have vibration problem in front of the scooter. Mainly it is the clutch. Tvs mechanics have changed some parts of the clutch and the problem still exists. I am sick of visiting tvs service centre again and again.. I want you to help me with this. The scooter is not running smooth and ever time during pick up and braking this vibration comes in front at the footrest. The vibration is so much that it even makes noise. Help me!

My name kathiresan,

Working as a employee in tvs scl padi,

I bought jupitter zx bike in lakshmi tvs dealer svs motors reg no: tn13 k3889 on 25 aug 2017

After one week i have doubt about rear brake function
And went to show room, they adjusted.

After that i did my first service,

On 20/10/2017 am going to my office in 40 km /hr, while driving infront of my bike another bike slow down immediately, for avoid collision i put rear brake
Fully but bike not stopped and met accident.

After return from hospital my dad told your bike brake not functioning well please check first.
When check with mechanic in showroom he accept the failure and adjust the brake. But after that also brake not functioning well. Even 20 km speed if apply brake the bike slow down but cant stop the bike.

And also some body parts of my bike got damaged by this brake failure accident, while contact the showroom they asked replace by own money and also will change thr brake lining by my own money..

Now am asking about tvsm,
By your bad quality part i met accident, am injuried, and my bike also got damaged. Only two month
Completed, still am in warranty period.

Y should i pay for the damages and brake.

Please note by your brake failure am got damaged.
Not by my own. Tvsm should pay for all. This is the way to serve the customer? If i die in accident, wt will
Do?

Kindly revert back.

I have purchased aapache rtr 200 this year in january from the innovative automobiles which is located in mumbai in bhandup. I have a complaint that they do not inform regarding the service of the bike and they fool the customers like when i purchased the bike there were scratches in it. For insurance they told that 100% claim and after purchasing the bike when i had randomly askd them then they said it is 100% only for the metal things but the 80 of the bike is of fibre like this way they try to fool and sell the bike. This means that tvs does not care for the customer satisfaction they do only care for their sales. That is why i guess people do not prefer to buy anything of tvs. I hope that after this complaint u will try to take action and solve my problem and if not solve than no use of purchasing the tvs bike or anything. This was my first and last bike purchased from tvs
Thank you

Hi respecter sir/madam

My name is narendra prajapati. I purchased my bike on 24/8/2017 from hare krishna tvs showroom. My registration no. Mh47z3311. The very next day it started giving me problems. The bike has not even completed 50kms. And i started facing problems 3 screws got loose, some clips got broke from front part of the body, the scooter was vibrating, even after few days chamber started leaking and the worst part which i have never seen in any scooter in my life that after rain whenever i opened the dicky i found water in it.
When i went to tvs motor they said me when you will come for the first service we will solve all your problems. Finally, today i went for the first service and again i explain them the problem and they told me you would have come before. I bought the scooter because the name of esteemed organization tvs motor but this type of vehicle is not feeling me like tvs.
It is a new bike and how come it is giving me so much of problem?
I am a student i have saved and somehow i had arranged the money and i bought it i hope you will understand. I need an explanation for this and i want to replace my scooter.

I purchased an apache rtr200 4v from tvs kubera motors, hsr layout on 11th july, 2017.

I went to my hometown on in august for about 15 days. When i came back, the bike didn't start. I got it jump started with a local mechanic with another battery. I rode it for another 10 days or so without any issues. But after that, one morning again the bike didn't start, but i was able to push start it. Since, that day, i had to push start...

I have purchased a zest from navyug motors and it has been billed in the name of prakruthi motors. I am also working in automobile field (Honda cars) so i know the importance of servicing the vehicle in time. I haven't missed even one service. I met with an accident on 11/6/2017 and the vehicle was dropped to navyug motors for repair. They kept the vehicle with them for 2 months without status updation. The owner of navyug motors used to tell that he will text me everytime but not texted even once. Atleast received the vehicle in same condition as i had given. Also they didn't give my toolkit back. The front brake was not effective. But since it was after 7pm we took delivery and my friend driven the vehicle to home. He noticed that the brake was not at all effective. Rear brake was over tighten. We took the vehicle back to navyug motors but he refused to take the vehicle since the next day was dasara. I told him that vehicle is not in a driveable condition but he argued that it is your problem etc. At the same time another one irritated customer was also speaking in a louder voice that their service is very bad and no response from the owner itself (Mr. Varadaraj). I asked him in case if i met with accident due to brakeless vehicle will you take responsibility, he answered that it is headache so you solve by urself. I have request to tvs that please inform prakruthi motors not to give vehicles to navyug to spoil the tvs brand name. I left it later to prakruthi for the same brake and rear noise issue which has not solved yet.

Tvs team, i had purchased tvs jupiter classic in last month. Am facing so many issue in vehicle for starting 400 kilometers it started giving trouble i take to service center they repaired and returned it. Again same issue for 770 kilometers. This is worst experiance with tvs company product before am using honda activa & suzuki access both vehicles also amazing. Now we planned and buy it tvs company vehicle in sence we want to use made in india company. Now am planning burn it in front of media because in starting only am disappointed every time i want to kick upto 10-15 times after that it'll get start. We not have more time to take every time to service centre. Please provide good quality vehicles to customers you'll get more customers without add any scheme.

Regards,
Sukesh s
Ph-[protected]

Hello sir,
I have bought a thar on 28 september 2017 from tvs kottayam. I had to pay full cash to tvs to get the thar delivered before holidays even though i applied for a bank loan from sib. My bank loan was not ready due to the banks process delay. I paid the full car value to tvs motors upon the agreement that tvs will refund my cash after the dessara holidays.
My banker managed to transfer the loan amount of rs.7.5 lakhs to tvs the next day after the thar is delivered; before the holidays.
Unfortunately till today my refund process is not completed. I live in dubai and i have been following up with tvs every day and they just give lame excuses. Today is 25 days since i have got the delivery of the vehicle and and my 1st emi date for the bank loan is 28 of october.
Tvs kottayam branch manager hari and his teammate are so irresponsible in getting the process completed and they are playing a blame game that it's the delay from the head office in madhuri tamilnadu.
Mean while when was in india i received a call from tvs customer care and i rated them poor for the service quality;they requested me not to give similar poor rating during mahindra customer satisfaction survey. Till date i have not received my service manuel and top gear club vouchers.
Here in gulf i am dealing with volkwagan and ford and i never experience such a pathetic service levels. Hope somebody will take appropriate action and compensate me for my damages which i don't want to mention in this platform. Waiting to receive a call from concerned authorities

Dear sir,
I purchased star city+ bike from s. K. Jain tvs, rohtak (Haryana), from starting some problem are coming in bike, i. E. Engine heat, starting problem, do not take load on 2nd and 3rd gear. 4 to 5 time i visit on s. K. Jain service center, every time same problem is coming,
Even now service manager are using open drum engine oil at the time of bike service, when i told to use authorised engine oil, they refuse to do so. Neither they are giving better service.

You are requested to please do something. So that s. K. Jain tvs, service center may provide better service to his customer.

I have bought a scooty jupiter zed x a 2 months ago from green tvs showroom in u block, dlf -3, gurgaon, their service are very poor, they never complete their on the given time, before a 15 days ago an accident happened and scooty damaged so i have visited to the showroom they gave me 7 days to get my scooty back now they are not picking my phone, never every they called back, now they are saying that they need extra weeks...
They also...

My speedometer wire is frequently been getting damaged. I installed new cable bt within 1 month it again gets broken, why?. And the service center are charging for this inspite my vehicle is new purchased on 12 August 2017. Please respond to it.
Vikash kumar
Mob. [protected]

Customer name :- anita barman,
Contact number :- [protected]/[protected]
Here is the image of receipt for insurance claim,,,

I have bought a scooty jupiter zed x a 2 months ago from green tvs showroom in u block, dlf -3, gurgaon, their service are very poor, they never complete their on the given time, before a 15 days ago an accident happened and scooty damaged so i have visited to the showroom they gave me 7 days to get my scooty back now they are not picking my phone, never every they called back, now they are saying that they need extra weeks...
They also till now given no number plate, no rc book, and always asking for cancel check..
I want my scooty in time or else i will stop payment of emi's

Dear sir, with reference to the above subject matter kindly note that i hav purchase a new tvs apache rtr 160 from sarathi tvs baruipur, kolkata west bengal 3 months ago.

The rim of my bike got damaged and i have provided the same to tvs sarathi for replacement. I have agrees to pay the required amount for the same. However it has been more than a week the service has not been provided and my bike is with them.

Kindly note that the service receive from tvs is extremely poor and it has created a negative image about the brand in my mind.

I request you to kindly note the matter and ensure that my service request is attended with immediate effect.

Regards
Alok mondal
[protected]

Sir
my tvs pep regularly service showroom only..again & again oil seal change ..i purchase vehicle 2015..til now i paid service cost Rs18000.
what is use of service.
My vehicle number TN11 M9870

showroom person not properly diagonese problem.

i never suggest my friennds TVS vehicle

I bought tvs Jupiter classic, and I have gave my vehicle to Om Sri Sai Srinivasa tvs motors for 1st servicing. From that day onwards my vehicle got problems, engine is suddenly stopped during on ride. Breaks system is not working properly. Vehicle getting too much sound. I am feeling I’m using a old vehicle. Even then didn’t take my feedback also.

I purchase a pept from thrissur centeral motors. Purcahase on 18'[protected]p.m. But with in 10 hours starting key is complaint. Why you fitting cheap kwality items. I purchase ready cash. Iam not satisfyed your scooty. I waste two hour for opening.
Ramdas S
[protected]
Thrissur
Kerala

I am buy a new star city plus in cash today but engine and body parts like nuts and bolts, silencer have lots of irosion, dealer not give satisfactory answer to me.
On road price is different between main dealer and sub dealer

Sir mene victor bike last november me khareedee thi. Jisme down payment 40000 rs jma kiye the par mujhe koi bhi slip nhidi gyi thi. Isliye aap mujhe mini statement send kijiye. Humse bola gya tha ki zero % byaj par bike h jiski keemat 63000 batayi gyi thi.
Mere address par. Mera address-: village+post - mohandra, tehseel pawai, distt. Panna (M. P.)