TVS Motor Company Complaints & Reviews

"hello"
I purchased a rtr 160 on june 8, 2017. But in the course of two months, his bettry got spoiled. From 3 days i have given him the replacement of the battery in k. K. Tvs service station, udhyog nagar, nangloi, delhi. But so far the battery has not been changed.
Due to bad battery, motorcycle was not even started. I had to pull a motor bike for 20 kilometers due to this. I'm having a lot of trouble.
Kindly solve my problem.

Master cylinder and rear abs sensor has to be replaced. But there is no parts available. They told that there is no sufficient supply. Tvs has this problem since long. I need my parts as soon as possible. I will not recommend this company to buy vehicle. Because after sales service is verry poor just bcause of the unsufficient supply of parts. Please resolve my problem as soon as possible.

Hi sir i'm rohit from vadodara, gujrat, india.
I have bought starcity+. A few days ago i have done bike service and changed the oil from your service center. After 500km (15 days) later i'm going to another service and the staff worker says that we need to change engine oil because that is too old and in our records, your bike is serviced before 1 or 1.5 years.
And the tone he used for saying this is very rudely

Hello sir
My name is sanjay yadav and m a media photographer
I want to say that i have apachi 200 i am from bareilly uttar pradesh
20 days ago my apachi was accident than m going ur agency after some day ur worker communication is cheap and misbehavior saying parts are not available and going to press and news paper tvs fake company fraud m going to court good bye contact no [protected]

Dear sir,

Yesterday i have purchase tvs jupitor zx model from aprajita tvs raigarh chhattisgarh. Before this, sales person accepted to give the helmet along with vehicle as a gift item. And also accepted for atm swipe for payment.

But when i go for payment they told me, 500 extra for atm card payment, and not give any helmet. When i asked for these issue, the saleperson talking very rudely, clearely say "meri jeb se du kya".
They told usb mobile charge is also optional for zx, but in online product demo, they are available with zx model.

If tvs md & chairman doesn't want any customer respect, they are going very good job for our nation. They have cctv vedio on showroom for all they incident, request you to please check.

Dear sir, i had purchase a tvs apache 160cc bike on 10th may 2017, still now i am not getting number plate and smart card. The registration charge for this bike rs 7200, i had already paid to the dealer of pal distributer at kanchrapara, west bengal on 10.05.2017. Police harass me every day.
Please sir do the needful as soon as possible.
Regards
Debjit mondal
[protected], [protected]
[protected]@gmail.com

Sir, maine apni jupiter tvs, mcr tvs t-2/175, phase-1near petrol pump mangol puri n. Delhi accident claim ke liye di thi, ajj dt.27/08/2017 ko jab mai lene gaya to co. Maneger ne kaha ki apko cash dena hoga, aur appko insourence se apka claim mil jayega lekin maina to cashless dekh kar apni jupiter di thi, kafi behas ke bad workshop maneger mujse misbehave karne laga aor muje dhamki dene laga jo tune karna hai kar, jise complaint karni hai kar de mai to pehle cash loonga phir jupiter dunga, meri jupiter 0debt hai, aur co. Me cash less ka boad laga hai

I have bought tvs scott pep plus in jan 2017 after second servicing i have faced starting problem, milage and sound show room people are reckless in attending my problem the service standards are very poor they will definitely spoil my vehicle even though i loved complaint with higher officials no response even i complained to toll free no no use. The vehicle s are especially for ladies how can i trust this vehicle and allow them to drive even day time to office. Service centre is maintaining very very poor standards reckless service not doing properly. Even they are not responding to the complaint properly

I am completely disappointed of apache rtr 180 which is wobbling getting off and tank shade i have complained to prayag showroom mandya every time recieve vehicle but not solved so i need my vehicle replace with new one because i am facing this problem from since one year i have absorbed this on the first day off taken deliverd when driven 5km. Thank u regards albert

Dear sir,
Singh auto sales & service jahanganj, farrukhabad (Up) 209625, it has not any type of service facility at this dealer. The bike can be washed in front of washing shop then it come to showroom. I didn't know how tvs company give licence to such type of dealer which have not provided any facility.

Singh auto sales & service
Shivram road
Jahanganj
Uttar pradesh - 209625
Phone number

I ask about fuel tank capacity. If you see website or any tvs jupiter blogs they say that tvs jupiter has 5 to 5.3 liters of fuel tank even jupiter manual says 5 liters.

When my jupitar (Model - bs - iv) fuel indicator show notification and my indicator almost touch down side than i go to petrol pump.

I told petrol pump person to completely fill the tank and to my surprise it just hold 3.42 liter of petrol and the tank was full. I will definitely report my mileage in coming days but before that let me first sort out fuel tank capacity issue.

Can you clarify for this why fuel tank capacity show manual 5 lyr ans actual is less

Sir,
I am from rampur uttar pradesh i check the onroad price of tvs apache rtr 160 which shows 85000 something but the local dealer denied he said the qctual price of rtr 160 is 95000. I am totally confused whats the matter if he is right then why you provide that price on websites. If he charge extra then what i do. Please suggest as soon as possible

Name yogesh kumar s/o avtar krishan i buy tvs pep plus from Lal motor agency ANANDPUR SAHIB Pin 140118 on[protected] and up to now i have not receive RC of tvs pep THREE month passed it very late sir please tell them to issue RC of pep as soon as possible i have attached my challan bill xeros so sir please do somthing and help me

I was baught 2 tvs jupiter, 1st was in november 2016 & 2nd was in may 2017, as i found very serious fault... Which i mention you as below respectively

1- there is too much noisy engine at even speed of just 40km/hr

2- very low pick-up compair to 109cc engine that company claim

3- model launched after april i. E. Bs4 model... Every time head light is on & on... No switch given... As i come to know... Its govt. Rule but its only for benificial to j&k and delhi state as they facing foggy atmosphear... Why don't you produce seperate model for that state? Over all will you give gurentee for our battery life in bs4 model? What is surety that bs4 model's battery as good as bs3 model?

4- fual average is so less compair to other brands vehicle

My purchase detail is as below
Invoice no : apl16/17-1594 date: 02/05/2017
D40119 tvs jupiter bsiv titanium grey

This is to bring to your kind notice that on 28.05.2017 i purchased one tvs starcity+ bsiv bike being engine no. Ff1eh1x49236 and frame no. Md625ff18h1e40045 from m/s. Subh auto, 5444, andul road, podrah, howrah, west bengal - 711109 accordingly paid rs. 62, 500/- by invoice no. Being 108 dated 28.05.2017 but no copy was provided to me.
Surprisingly on the next day i found the “self start” switch was not functioning properly. Immediately i contacted with “subh auto service center” and i was advised by saying in words “this is not a problem, you have to start the car regularly and keep 5 minutes otherwise battery will not work properly. Now you drive the same and if you will suffer the same problem we will charge the battery at the time of first service.” also i was advised to use “kick” to start avoiding “self start” switch. On 25.06.2017 first service was done at 268 km. But the problem remains. It is pertinent to mention that several scratches were made on “wind sheild” of my bike at the time of service but no step was taken to replace the same except saying “sorry” only. On 29.07.2017 ultimately the bike was dead and nothing was functioning. On call one serviceman came and tried to start the bike but failed. On the very day they took the bike to the subh auto service centre for servicing but refused to hand over any receiving.
On 30.07.2017 i was informed that the problem comes from battery and asked me to change the battery as it is the customer’s responsibility only. The representative of subh auto service centre handed over the battery by saying that they never provide any service regarding battery related issues but on asking they failed to show such guide line of tvs motor company limited. I had to pay rs. 30/- without any receipt to “amco battery service centre” as i was directly communicated with them otherwise the amount was paid from the account of subh auto service center. On 11.08.2017 i changed the battery no. Being 1mh6419155 and handed over the same to subh auto service centre. I had to pay rs. 70/- to the representative of subh auto service centre to install the new battery in my bike and i was refused to have the receipt of the payment. They also confessed that they have no knowledge how to ready the battery to use. On 14.08.2017 the bike was handed over to me at 465 km. Further i found the problem of “self start” switch still remains. Further on 21.08.2017 while driving suddenly my bike was switched off on road and my several tries to start failed. Immediately i contacted to subh service centre and after waiting half an hour one representative came and took it to service centre and on pressure a receiving was handed over to me. On the same day in the evening i was informed, “your bike is okay now” and i might take it from service centre. The representative of service centre denied sharing the technical problems with me and asked for taking second service before the scheduled date of 27.08.2017. It is very clear in response from the representative of subh auto service centre that the technical problem is beyond to repair at their end. The feedback as well as response of the representatives of subh auto is never ever acceptable and the same is very insulting to apparent goodwill and gesture of the company.
Hope i will have a prompt response from you for proper servicing or refund the money. It seems that there is a manufacturing problem and it can never be fitted to use. It is very sad to state that the bike of your company has to be started once in a day and keep at least 5 minutes to keep it in usable condition as i was advised. It is fully unnecessary to take service keeping the bike in garage. Since the next day of purchasing the bike, i am never ever satisfied with the same and more mental agony is invited unnecessarily in my busy schedule

I would like to complaint against an newly opened tvs dealership in bangalore - kr puram called suryapratap tvs. These guys are making false promise when you buy a bike saying they will deliver the bike on the same day & registration will be done the next working day. But once you pay advance they give all sort of reasons for the delay atleast 2 to 3 days delay. Then the registration & other invoice n insurance is again a pain its been 4 days since i took my bike & still i do not have registration number. They are troubling in giving the documents.

I have visited tvs dealer at gandhinagar (Gujarat) and found some variance in ex showroom price provided by dealer and tvs portal.

I asked for clarification, i have not received any response on my mail from tvs.
Enclosing my communication for reference.

"as discussed during visit at your showroom i found some variance in ex showroom price. I am providing below link of tvs jupiter for your reference.
I am enclosing your quotation as well.

https://www.tvsjupiter.com/home"

Hi,
I own tvs wego

I have always serviced it with your authorized service centre since i bought it.
I have been getting it serviced from tvs innovative at bhandup since 2013 and i had a very bad experience with them.

Every time i service it, i get same or new problem immediately after servicing of scooter.

I pay again for repairs in addition to the services.

This time they have just damaged my vehicle to an extent that i am not able to use it further.

I serviced it on 02 august with starting problem, paid inr 2900.
It did not start well and developed a problem with vehicle stopping anytime abruptly. I went to innovative service at bhandup on 09th august and they repaired it in few hours but i could hardly reach my home as bike did not run at all in the middle of the road.

My kumar send his personnel and took the scooter to his service center. It was kept till 16th august and charged inr 1300 for some part replacement.

Now still i am not able to start my scooter either by kick or self start.

Details of service center:
Innovative tvs
C-12, kantilal mangalal estate,, pannalal compound,,
Opp. Sangrila bus stop, l. B. S. Marg bhandup
Mumbai, maharashtra
Phone number: [protected]
Email id: [protected]@tvsmdealer.co.in
Contact person - kumar (Manager) - [protected]/ [protected]

I bought the bike on april 14
Whenever i'm trying to ride in rain the engine is getting stopped.

The revs are coming to zero
And this happened whenever there is a drizzle amount of rain too.

The service centre guyz atleast here in my locality are buffoons they don't even take care while handling customers bikes or product i went for this problem atleast 10 - 15 times but each time they refused me, said keep your bike for 2 days
Then we will decide

I broke my front mudguard have order for the new one 3 weeks back but still haven't received the mudguard i had to go 2wice a day to see if the product came or not.

But the guy took my phn number but never bothers to call.
. I didn't expected this kind of service... Shame on you tvs look at our hooghly branch as fast as u could.

Sir

I purchased tvs jupiter new scooter on 8 sep'16. There is problem of starting everytime during a day at first. We communicate to the then dealer kamal tvs near capital chowk, ambala cantt (Not existing now). They replied it might be due to winters.

After 1st servicing also, i mentioned the same problem. They told they will fix it. Again same problem persists, now even after continuously mentioning in the service record the same problem (Now in summer also) of starting at first persists. Now, 3 servicing has been done but the problem remains the same and even becoming worse.

It is requested to kindly solve this issue to avoid any further harassment.