TVS Motor Company Complaints & Reviews

Hello tvs apache team,

I am a new customer of tvs family, i purchased apache 200 bike on 21st jan 2017, since i purchased, the bike is having continuous problems in engine and also from one month i am not able to use it, it's in the service center. There are various problems coming in the engine with the lots of noises.
Earlier, they (Service center) have given me bike after changing some parts on engine yesterday but with the same issue, i am totally disappointed with the "apache and their service team".
Can somebody from tvs contact me and help me resolve this issue asap.

I was facing acceleration issue in my tvs apache 160 rtr. I did all engine work and other part replacment suggested by service centre at vashi (Shree sai tvs). Every month i am doing servicing of my bike. I spend around 15000 thousand in 2 months but still they are not able to resolve issue. For same issue last month around 3 weeks my bike is service centre. Again after all work again i am facing same issue.in 2 months i have spent amont which more than re sell value. Very bad experience.

Tvs motors Sai baba Hinjewadi, Pune did fraud to us. We were intentionally sold jupiter standard (Mat blue) at the cost of Jupiter Zx. We were under impression that we have purchased Jupiter ZX model. However after few days fortunately we realised that the model given to us is standard not ZX since vehicle doesn't have zx written on it.

We went to tvs motors pimpri showroom to confirm the cost of mat blue jupiter. Sales associate over there clearly mentioned that now mat blue Jupiter comes only in standard model & not in ZX. The price he mentioned was definitely less in thousands what we paid for the same vehicle.

With this information we went to Sai baba tvs at hinjewadi pune, requested them to refund the extra amount they took from us. Unfortunately they (Manoj & Hina) denied to accept their fault & ended with debate. The manager Manoj misbehaved & asked us to come after 1st april then only he would help us to get the refund.

We followed the date provided by him & went in April. It's been more than 20 times we are regularly going to them & following up but till date we didn't get our refund back. Vehicle chases number clearly states that vehicle is jupiter standard & not ZX as one person from their financial team checked it on tvs website inventory.

Now the manager & sales person Hina are telling that company is not ready to provide the refund as all the monetary things have been completed for the last financial year.

We told them that it is not our fault. We had brought this issue in notice in March itself but it was not at all entertained by the manager Manoj because of which we had to file a complaint as well since his behaviour was very very very rude to us & this behaviour was repeated again and again each time we requested to give our money back. Inspite of requesting them so many times we got nothing of out it.

A week ago manager Manoj provided a check of 1k from his salary after lot many debates.
He also mentioned the remaining amount has to be paid by Hina as the vehicle was sold wrongly by her.

Hina simply refused to refund the amount. Both manager & Hina are playing game with us. Hina lied on our face many times and in front of her manager she has a different face. She has been awarded as sales associate for the month. I want to highlight there are many customers like me who are not at all happy with customer service provided by sai baba tvs.

I would request to take this up & help us to get justice. As tvs name is getting spoiled because of such associations with the company.

I hv purchaded TVS Jupiter ZX DISC on 12/05/2017 from S K jain Motor Company Rohtak haryana.They give me bill of rs-55593/- +1975/- + 350/-(57918/-) and snatched 59400/- from me. although company give mobile charger with jupiter zx disc model but they are not giving it to coustermer.

Dear sir/madam,

I bought a new tvs victor from your authorized dealer named k. B. Singh auto sales & service, bhitaria, barabanki on 08.05.2017.

I have paid all the outstanding amount in cash to dealer for bike registration and zero dep insurance. But till now i have not got the insurance of the bike.

From 08.05.2017 i am driving the bike without insurance. Any miss happening will be done with me or bike in future than your company and dealer will be responsible for that.

Apart from this i want to tell you one more thing that, i am contacting to dealer at around 200 (Two hundred) times on daily basis but the response from their side is zero. Due to this i am thinking to lodge an fir against the tvs motors for the mental, physical and financial harassment of the undersigned.

Please look into the matter on priority to resolve the matter as per your well reputed standard.

Thanking you.

Uttam kumar verma
+91 [protected]
Vehicle owner

Dear sir

With very deep sarrow, i am communicating to you about the problem faced by me regarding short supply of scooter side foot rest. We have contacted to many of your officers with available contact number but no one was able to solve the problem still we require one short supply of side foot rest. Please ask to agency from where i, have purchased the same to provide me side foot rest. My telephone number is [protected]. Iam waiting for yourearly response.

Thanks
Amresh kumar
Khamaria, lakhimpur-kheri

I went to oceanic tvs service center on 13 th may morning 9.30 to give my two wheeler bike for service purpose and handed over with a token number as per that I waited for more than an hour. In between one lady came having token number after me and got the service evaluation immidiately by the manager, named, Darshan. And on asking why he has done that, he replied, because she was a lady.

It is really surprising and disappointing to me as a customer.

I request you to take necessary action to avoid such scenario in Future.

Thank you

I bought a tvs wego 1 year ago from nagnath auto shinoli.But i can't get rc book and other documents.

I have purchased tvs victor 110 es on 3rd march it has been only 2 months and weird noise coming from engine with tappet noise. When i asked the service center mechanic he said the camshaft need to replaced and the spares are not available. How can a brand new vehicle require camshaft replacement in only two months? And if it is normal then why the spares are not available as it has been 1 month i have serviced my bike and the problem has occured but still the spares are not available... I just cant understand that how can a brand new vehicle needs a camshaft replacement in only 2 months of its purchase? Just replace the vehicle or the engine or if the camshaft replacement is normal by your view then do replace it as soon as possible...

Chasis number : md625mf15g1k27277
Engine number : ef1kg1529248
Model : tvs victor es disc grey
Owner name : sameer shriram sutarkar
Mob no: [protected]

Dear TVS,

I am Vignesh R S, Recently i have booked a TVS jupiter (Sprakling Silver)
On APR 22 2017 in my name (VIGNESH R S) with the following dealer using FULL CASH Mode.

Prabha Associates
Authorized Main Dealer-TVS Motor Co Ltd,
No: 56, 1st Avenue,
Ashok Nagar,
Chennai,
Tamilnadu - 600083.

FYI - This is the 3rd TVS in our family, we already have one scooty pep+ and one black jupiter.

I am sorry to say that i am totally disappointed with the dealer, after i have given my money they are not responding back and they were supposed to deliver the Jupiter by 28-APR-2017 with Registration, but still they have not.

It has been more than 20 days and i have been fighting with them to get my scooter.

I have regretted that i have booked the TVS Jupiter, i should have bought something else in the first place.

TVS Customer Care is really worst, Nobody gives a damn about customer.

I have lodged my complaints 2 times to the following mail Ids
Sales.[protected]@tvsmotor.com
I have not even got a acknowledge or response from them.

I have tried to reach the toll free customer care
[protected]
It rarely works, I must have tried it zillion times but only one time it worked.

I have tired to escalate this issue to Territory manager
Prasana - [protected]
(I don't know how he has become a manager at all). he did not attend my calls, not even once.

I have tried to reach the TVS corporate offices and Sales offices
using the below no
[protected]
[protected]

I didn't get any help at all.

I am just hoping that this complaint will reach higher officials and they will take some action against this and they will help me to get my Jupiter.

Can you help me to get my Jupiter ASAP.

Here is my mobile no:
+91-[protected]

After 5 months of purchase sai tvs-lucknow - uttar pradesh issuing me a wrong name rc and not able to correct it and i have contacted to the gm around 20-30 times in 3 months
Name-aman baijal
Mobile.[protected]

Dear sir,
I purchased a TVS PEP +BS IV vehicle From Ashwa motors showroom dated invoice dated 16.03.2017 invoice no 20007039, bk 3 rd stage Bangalore, regarding service coupen and manual i was keep on asking they are informed me no stock from first service and second service done today i am unhappy about system management staffs not given proper reply when i asked serve manual and service coupon, they given erratic answers negligence about customer not given proper repose . when i receiving vehicle after service dispatch section they are asking service coupon i said i have not received it from the date of purchase they informed me its your mistake you have not collected from sales persons its a ridiculous .
without manuals and service coupon why they selling vehicles, i am unhappy about it and notmentioned next due date of service please take necessary action

I had unfortunately purchased tvs jupiter on the 28th of feb 2017, on emi for 18months. The nightmare which followed is unimaginable with extremely poor follow up. Had to literally pursue and repeatedly call to ask for any detail required. The latest which has happened is the dishonour of your insurance cheque which has made my existing insurance null and void. How can a big brand like you manage to do such disastrous things. Policy with cover note number[protected], bearing registration no new, engine no. Bg4eg1971277 and chasis no. Md626bg48g1e75648. It becomes your duty to correct this disastrous fault. I need my insurance cover for which i am fully entitled to at any cost, failing which i am afraid i have to take the social media snd go viral sbout your incomplacency

Dear sir,
I bought a bike from tvs usmanpur 3rd pasta showroom.in the starting they r giving good server before purchasing the bike but now. My insurance date is over n I call their last 3 day but still their I insurance machine is not working. That's is so much wrost experience with tvs. N if I will b gone other showroom they are not do in NH insurance.

Virendra bhandari

This is regarding AMC paid service for my Scooty Zest for a period of one year from one dealer. I had to wait for more than 30 minutes for the person to inspect the vehicle and after inspecting the vehicle they intimated that the vehicle can be delivered only the next day.

The authorized service centre from where I purchased the vehicle has recently opened another service centre near my residence but they refuse to accept service in the new service centre. This is absurd and highly ridiculous and after making the advance payment of AMC I have to beg these authorized centres for servicing the vehicle.

To
The managing director,
Tvs motor company

My name is aslam from farrukhabad, uttar pradesh, i have bought apache bike in dec’15 from your showroom which is situated at kalan, shahjahanpur, uttar pradesh and is approx 70 kms from farrukhabad as there was no blue color available in farrukhabad so i decided to buy it from kalan considering the reputation of tvs apache.

I am very much disappointed after buying it from tvs showroom. I had many more choices available into market but i preferred apache, since i bought it i am not able to use my bike as there is no proper documentation is done by showroom owner (Satish)

It has been 17 month following up with satish (Showroom owner) but gets no appropriate answer, due to lack of documents i am not able to get my registration certificate issued. I am very much afraid to take my bike on road what will happen if it got seized and who will be responsible for this tvs company, or showroom owner.

I wanted to buy one more bike but having treated like this i changed my mind and bought a bajaj avenger for myself but for your kind info their service is smoother to yours.

Good news is that satish (Showroom owner) has stopped picking up the call, trying to talk to him for a long time but no response.

I am really strange to know that this is the standard of your service, this is the way you treat your customers.

If you are not able to help then take my bike back and refund my money. I would buy another bajaj bike

Getting no appropriate solution will lead me to seek legal help.

A very disappointed customer….

Thanks
Aslam | +91 [protected] | [protected]

We had purchased TVS Jupiter Titanium Grey LP from the dealer M/s Ahinsha Automobiles, 40 Krishna Park, Main Devli Road, Khanpur Delhi 110062, Invoice no. 2508, Invoice Date 16th Sept 2016.

We Farmland Premium Foods have been following up with them but there is No Proper response from their office.

We made a mistake by again buying TVS Jupiter inspite of knowing that the After Sales service of TVS Jupiter is one of the worst because I had complained to the Service Centre for the Problems which had during the service of the Vehicle but they dont care about the same.

One of the worst experience

Pradeep G Nair
[protected]

I bought TVS Jupiter from Sabharwal TVS, Peeragarhi on 4th Sep’16 (Reg. DL4S DH 8333). I made the complete payment for the scooty however they are not giving the RC. I have been following up with them since the purchase but every time I call them they always say that I will get my RC next week. I have made hundreds of calls but every time I rudely receive a response that they will give me a call whenever they will have the RC. I escalated the matter to TVS email ids. I got a from Dinesh Goyal who claimed as the GM for Sabharwal motors 3 MONTH ago and promised me that I will get the RC within 3 days however whenever I call him back he carelessly says that he will check and get back to me and never does so. Mr. Ashish from TVS also called me stating that he is the right escalation point and I will get my RC within 3 days delivered to home. Its been 3 months since he promised me 3 days time. Every time I call him he says I will check and disconnects the phone and never calls me back.

I really feel the worst decision I have taken by choosing TVS Motors by looking at the torture they can give to its customer just for giving the RC.

Hi

I have purchased tvs jupiter on 8th March 2017, just i have driven 480 km only, not even 1st service, the two wheeler tvs jupiter is very very bad engine, i have faced a problem as below

1. Every now and then engine automatically off...

2. After giving choke then engine start (Ignition attempts 8 to 12 times)

3. Tvs declared mileage 62 km/l but i traced the mileage of this only 30 to 35 km/l

4. More vibration in starting mode only

5.Engine of the Scooter is not smooth

Return the full amount or give good scooter

Dealer details
Speed motors
Karnataka Bangalore (Basaveshwaranagar)
Jupiter millinium edition

Reg
Harsha
[protected]

I have apache rtr 180 white it was having a problem of power supply and i had given the bike for service to sarur tvs dharwad they attended the service but not clear the problem and made bill of nearly rs.4k and the bike didn't even go for 10km also again it break off and we again took the bike for service next day for same and gave but the problem was not cleared yet. Very very very very very very poor service by tvs dharwad...