TVS Motor Company Complaints & Reviews

Dear Team,

Warm Greetings !!!

This is DINAKAR from Urapakkam(Chennai), I have decided to purchase a bike. My uncle refer me the NEW Star city+ is superb and stylish. I have purchased New TVS STAR CITY+ on 10-Feb-2016 (10 months) in NANDEESH MOTORS, GUDUVANCHERRY-603202 by cash delivery. I have let my bike for service 5 times (5 free service) which is totally waste. Now i feel that why i purchased the Star city+ bike or the service given to me is wrong. Such an Waste, waste service given to me.

I have received my manual book and tool kit at the time of my 2nd service and there is no warranty card for battery, i have asked them they told that you can claim using the purchase bill.

1. At each service i used to say the same problem i had faced, once the bike i start and put the gear (without giving accelerate) the bike automatically move and get off. This i have complained at my four free services. They simply said there is no problem. I have changed the clutch plate with the help of private mechanic in private showroom. Now my vehicle is going smoothly.

2. Now another issue at the time of 5th service, battery is dead no self start working and total waste service. Always getting a type of roar sound on driving. I have approached the TVS service center and asked about warranty on battery they says warranty covers for only 6 months at the time of purchase only. Now iam riding my vehicle using kick start.

I approached a battery dealer for new one he says while purchasing a new battery the warranty covers for min 36 months for a new battery.
He told me to approach the service center to claim the warranty on my battery warranty which will be claimable for a min of 1 year. After service they are asking feedback on telephone call about their service done, I have clearly told them that hereafter i will not let my vehicle in this particular showroom for any other service.

Now i need a explanation from your side team, what is wrong with my side
1. The TVS bike i purchased is wrong or the service given by them is wrong.

I have told them that i will file a complaint against this on consumer court but no response from them. what should i do ?

You can verify my service card at 4 services which i have mentioned the specific complaint. Iam waiting for a good reply on this and how can i claim my warranty on battery and how i will refer for others if they asked about TVS bikes.

After complaint to u Delayed my vehicle service than the service center owner has been not delivered my vehicle till to date.
Service center tell me just a part of vehicle in your service call is in the order, when the parts are arriving in the service center we deliver to you

Hi Team,

I have purchased TVS Jupiter on 4th Dec 2016,
but till now i dint get Number for the same, I am always asking to showroom for number they are giving me junk ans like RTO is not providing the number.Where as my friend who got the vehicle in last week he got the number.
It clearly indicate either TVS showroom plying with me or they are hiding something or may be they are not taking follow up with RTO.
Even I raised request in TVS site also ref no-43323

Sai Baba TVS showroom,
PUNE-411057

Worst experience FOR TVS service.
I will not suggest anyone to go for TVS.

Thanks
Prakash
[protected]

My vechile is tvs star city+ tn47ah5288 front side noise rear trye oneside edge demaged this dealer is not response please arrtest my complained this dealer is PLA motors, karur. My numper is [protected]

I purchased a brand New TVS Jupiter on 06/10/16 in my wife's name from Ashoka Auto Mobile, Ahmedgarh, Punjab, 148021. I often facing starting problem with this product. Everyday, in morning when i want to start my scooty, its not starting. I gave long start but same result. Also with choke its never started . Everytime i need to use Kick to start it. I am very much frustrated & disappointed with this performance. Even with new battery its not starting at the prompt.
Whereas I also have another Two Wheeler (Honda Activa 2010 Model). Its giving very good performance even with old battery. By applying choke, its starts in first time.
So kindly do the needful and instruct the concerned dealer to throughly check my Jupiter and to resolve the issue permanentaly...

My self anil kumar address vill -dhara nagar tirwa ganj dist-kannauj ( U.P.)pin 209732 .I bought a TVs Apache 200cc bike from M.L.moters kannauj(U.P.)date[protected] . engine no OR1HG2008394 chachis no.MD637AR10G2H08558 registration no.U. P.74 S 2264 .before the first free service km.493 the self of bike knocking and cracked automatically .I complaint for this type of problem but no one response .after one week change the self but again knocking and cracked .now i am again suffering from this type of problem .so please register the complaint and do the best for me. Yours ..anil

Hello,

Can someone from tvs management team help me?

I am really disappointed with the experience i received at logtech tvs trivandrum while servicing my tvs flame bike. For the past 2 years, fuel tank display is not working and i have given it to service couple of times and they always tell spare parts are missing and needs to be ordered. Always they tell like it's ordered through express option and will call me, but never i received any call.

I escalated this matter to service manager sugathan when i visited logtech tvs trivandrum office and he told me the same word 'it's ordered through express option again as a priority' and will call me asap. But for the past 5 month, they have not called me and i spoke to sugathan previous month and he told he will call me back. But no response till now. I also forwarded him an sms, but no response. Logtech tvs trivandrum office is not at all customer friendly and they don't provide an option to store helmets also. Also if we give them bike to service, they won't call us informing service is done and when we visit site after couple of days bike will be like seats are removed and they will be fitting parts in front of customers. Poor customer service always

Why tvs customers need to suffer this? Can this matter be escalated to directors of tvs and help me to get a working fuel tank display please?

[protected]@gmail.com

This complain is for the tvs service center.. Name - sai tvs
Address-464/88/1, tahseenganj, hardoi road, chowk, lucknow
This is the worst service center of tvs company.. I droped my scooty on 14/12/16 for normal paid service.. Service manager asked me to take it on the next day as there were too many bikes for service and there were not enough workers..
When next day i arrived to take my scooty at 3 pm he said the battery is getting charged your scooty will b ready in 1 hour.. And olso this big showroom don't have a swiping machine! Asking for a digital india and such [censored] managers can't afford a swiping machine even! They ask for the payment in cash
This is the type of service we are getting in chowk branch of tvs! And m writing this complain because today is the 3rd day and still the scooty is not ready.. Service manager is asking to come at 4 to take the scooty!
P. S.- its a humble request to tvs motor company to shut the showroom with such fuken services!
There is no customer satisfaction while the service is paid! I would ask each of you reading this complain not to buy a tvs bike or scooty
They give the worst service!

I buy tvs jupiter on 28 oct 16 form koparkhene navi mumbai shree sai show room. Form mr suraj but till the date i didn't receive my vehicle number. We called every next day but they said all time you will get it tomorrow it's very bad n pathetic costumes service given by tvs n really i never go to buy any tvs products. It' was very very bad experience form tvs.

Purchased vehicle on 15th august this year. But immediately after sale pathetic after sales service and service principles showed by the dealer and service center incharge and technicians. Hate the vehicle shall sell it and purchase activa... Shall spread negative publicity in all my circle which is large as i am a working woman and then post videos of all the problems of the vehicleand poor customer service standards on fb and all other social media. Pathetic dealer and their employees

Last month I purchased new tvs juipter in tumkur. The performance is worst it has huge problem on oil seal near back wheel in 1month more than 3 times I went to showroom with same problem still it didn't get ready. When they did service it will be nice within a day same problem arise. Really it's killing our time from past few days. Public please think and purchase

Dear team,
As I'm Santhosh from Bangalore, I'm doing my bike service in arunagiri service center. Each service they are changing my bike original spare parts and fixing duplicate or any other old spare which already scrap without my intimation . because of that I'm getting lot of problems and my vehicle performance going down. So please check and resolve my problems as soon as possible.

In last service that have changed my chain spaket, before service its good and after service it's full chain noise.

Hi all

This is inform that you in last time i m not satisfied for my new bike i have purchased 5 oct 2016 apache 180 i m going to 15 time your service center i m very depress there is a few days to let some new problem engine sound, frount wheel sound so ever engines white smoke so many problems finally today i m going your jaipur main tvs service center they are not resolved my problem and finally we have to saying me engine sound in good condition it's ok i'm agree but when the sound is fine why are you open my bike engine should have said, the engine sound is all right and no requirement open this bike engine that's it but i have been bike difected pea's i request you please change this bike
You don't change my bike
So i will go to consumers court..

Thanks
Surendra singh

Respected sir/madam
Good evening
I am handed over my motorcycle TVS STAR CITY 100 ES in the CHANDRA TVS SERVICE CENTER BILASPUR CG in the today morning 10 am and the service center given me delivery time is 4 pm.
I am visiting in the given time i found the servicing on my motorcycle has been not started.
I have submitted many complaints regarding this matter a long time ago but the service center behavior is still.
In the CHANDRA SERVICE CENTER BILASPUR behavior is not good for me and many old TVS customer.
Many time I have found delay the servicing.

I had given my jupiter for servicing on 9.12.2016 to Susheel motors private limited, metro huda truck parking, hyderabad 500072. My invoice number 12667. They people charged 822 rs. When giving my vehvle to them i said there is handle problem. But even after 1 day it was not rectified. Service speed also very poor. I am not satisfied. I feel it is better to go to local service person than your authorized dealer. Money charged by you is higher and behaviour is third class.

Dealers are quoting incorrect ex showroom price. I am planning to buy Apache RTR.
And dealer is quoting 3000 more as ex showroom price than what is listed on site. When checked with customer care, they said it is incorrect and will launch complaint against the showroom. But still haven't get any response.
The regional sales head is saying that the amount is more as there's is LBT. That is another stupid reason since ex showroom price ideally includes all such taxes apart from registration insurance.

Contact [protected]

My scooty developed snag on 26th october .I was not able to start the scooty though battery was functional .I somehow managed to carry the scooty to the Service center near Narwal Jammu.The scooty was serviced on 26 Oct -2016.Though scooty was working after repairs but it again developed the same fault on 5-Dec-2016.The same authorized centre was intimated and the person was deputed to check the fault.The deputed person again rectified the fault and it was again started.But the same fault has developed again and now oil is leaking from the scooty.
I request the TVS service centre through your esteemed platform to repair the scooty once for all even if it means deputing expert from outside and relieve me from the botheration suffered by me from time to time .
Scooty details are:-
TVS JUPITER SP SILVER OLD
DATE OF PURCHASE:-21/11/2014
REGISTRATION NO:-JK02BJ0523
ENGINE NO:-BG4NE1337807

Mobile No:-[protected]

Dear All
I reminder for you

I inform that you my bike completely not good I faced the problem engine sound and frount wheel sound verry eriteded I requst you please keep this bike. I m very distracting this bike I m totally 15 time going your service center finally keep this bike

22/10 2016

I purchased RTR 180cc bike in white color in Sharma motors pratapnagar sanganer Jaipur 5 October 2016 bike nu. RJ 14 HJ 6243 chassis number MD634KE69G2G59926
this inform that you bike not a start in self and engine sound loudly, engine over heating . axilator not control in minimum speed . after very trying to start and white smoke in a start I was three time your service center has not yet Problem Solve Complete engine is revealed I asked how long it would have snapped Part Part will come and Front wheel several times choking I barely avoided the accident occurred & sound loudly
i want to change my bike immediately . i do not excuse bike should change .

Surendra Singh
[protected]

Dear Sir/Madam,

We do not have any good TVS service center near our area, so we obviously have to give in SAI BABA TVS SERVICE CENTER which is in Chinchwad. They are not maintaining standards. They are charging more when doing service. Apart from Service charges, they will charge for some works for which they wont accept card payment and will accept by cash only.

Regards,
Dharani

Last six month I am suffering as the vehicle not running properly, This complaint brought to notice of service centre Sai Service centre, Vashi, Navi Mumbai, Maharashtra But till the problem is not sorted out.There is casual approach from service centre.
Within this six months seven to eight times I visited service centre. Your service centres dosn't have trained mechanics?? I fed up with you people.
Kindly suggest me what to do...