TVS Motor Company Complaints & Reviews

Hi,
I am purchased apache 160 new model 0n 16/sep/2016 @ arunagiri motors outer ring road bangalore, since day 1 am having an issue bike jerking as if there is no petrol, & also some weird noise in engine at 20-30kmps, still now havnet checked for the mileage
Why is this jerking in a new bike???
Are you guys selling a refurbished bikes???
Hope you guys will rectify the issue,

Regards

Murali n

I am pride owner of tvs. Scooty. Streck since2011, its registration no is tn.74s.9366. I purchased this two wheeler through tvs. Mario dealer at anjukiramam in kanniyakumari. District. Now i parked the vehicle at tvs mario garage for replacement of damaged parts for more than one month. Every day they say, that parts are paced to ordered at tvs company but till date tvs did not send the parts to us. So i request you to take suitable steps to deliver the parts at the earliest to your tvs mario dealer and advise them to provide prompt service to customers. We hope that the tvs should maintained the trust worthy of customers. We seek early response in this regard.

M. John bosco, azhagappapuram. Kanniyakumari dt
26/10/2016

I rushiraj joshi form morbi (Gujarat) lost my bike key (Tvs apache) somewhere now i called to tvs company and asked about duplicate key but they refuse to provide new key and also did some rubbish behavior to me. I have key seriel no. Also. Below mention is the address of tvs dealer of morbi.

"avadh tvs
Main road, morbi - 363641, near old s t station & krishna travels, savsar plot,
Morbi (Gujarat)
Ph :[protected]
Mo:[protected]"

I purchased RTR 180cc bike in white color in Sharma motors pratapnagar sanganer Jaipur 5 October 2016 bike nu. RJ 14 HJ 6243 chassis number MD634KE69G2G59926
this inform that you bike not a start in self and engine sound loudly, engine over heating . axilator not control in minimum speed . after very trying to start and white smoke in a start I was three time your service center has not yet Problem Solve Complete engine is revealed I asked how long it would have snapped Part Part will come and Front wheel several times choking I barely avoided the accident occurred & sound loudly
i want to change my bike immediately . i do not excuse bike should change .

Surendra Singh
[protected]

Sir, i bought the Scooty zest in January 2016, vehicle no.TN 23CD8805, given the vehicle to Bala Murugan service station Vellore on 20/10/2016 for the fourth service. the following defects were detected
1.rear backside engine noise
2. backside body giving noise
3.water service
4. problem remains unresolved
5. this dissatisfaction was also brought to notice of dealer

Hi I am Kishan lal a consumer of Tvs Jupiter silver since jan 2016.
From second service to present day i faced lot of issue regarding rear shocker and bad noise while traveling with two seater.
I had inspected my scooter condition to authorize or non authorized dealer both told me that the shocker is faulty but the service center tooks no step to repair or replace those shocker... they asked money but why should i pay to them..
Coz i have the guarantee terms and valid purchase date. With zero depth insurance policy.

Please Help me...
Kishan lal
Mob-[protected]
[protected]@icloud.com
Regno- DL 8SBJ4924
Dop[protected]

I purchased a tvs sport bike from jagdish auto agency, kurukshetra on 22 aug. But some technical issues face by me. I send my bike 14 times in tvs work shop available at kurukshetra. I asked for help many times but technician don't understand whats the error. Dealer helps me a lot good service provided by them. But the problem still continue. Due to that i want to replace my bike. I contact mr. Navneet tm of tvs at kurukshetra but their is no positive response. I request plz replace my bike with fresh one. At present i am helpless i want my bike otherwise a legal action will take by me against tm as well as tvs.

Taranjeet arora

I have a grievance with TVS Dealer "Fast Bikes" at Mathikere, Bengaluru and I need to escalate it with TVS Customer Service and Support.

I had booked TVS Jupiter as part of an exchange to my old scooter - Honda Dio on 28th August 2016 for a sum of Rs 18000.00. The exchange process also involved applying for a duplicate RC book of my old vehicle since I had lost it. Once after this was done through this dealer and I received my Smart Card for Honda Dio, I have been
offered an exchange offer of 15000.00 as against the earlier guaranteed / agreed upon sum of 18K. I am cheated with this offer and was shocked to hear this from the
dealer of TVS reputation and such an esteemed company for which I have very high regard and respect.

I need to initiate this grievance with the concerned department / personnel and get justice as per the agreen upon terms and conditions.

Let me know the contact or the protocol through which I need to escalate my grievance to TVS Customer Service

I am in anticipation of a prompt response and action on the above issue being raised.

TVS Fast Bikes
No.440/23, Purnima Kala Mandir, HMT Main Road, Gokula 1st Stage, 1st Phase, Mathikere, Bangalore - 560054, Next To Canara Bank
+[protected], 65328253 +(91)-[protected], [protected]

With Regards,
Ravishankar C.S
[protected]

I went to Sai baba tvs service center hinjewadi pune for my TVS Jupiter service, at the time of giving the Jupiter, everything was good, but after 45 mins the person who has prepared the job card, called me and told me that tha acessories of my vehicle is broken, then i said it was good when i have given the vehicle for service, then he did not agreed and said it was already broken, then i told him that you already checked the vehicle and it was not like this, then he was arguing and finally i called his manager but he was also saying the same thing and told me that we cant do anything and finally i had to come with my broken acessories.

Sir, i have prchesed tvs apachi rtr 180 on july 8th 2016 .I m havng prblm in front shock absorber, back shock absorber and head light.i shwed in service centre
they repair two times but no use. I told them to change the parts as the bike is under warranty but they just repair it.after some says same problem. Plz help me.my mobile no. : [protected]

I have taken a new TVS JUPITER bike and first 2 months the performance was vary good but after 2 months slowly problem occures, every 10 days or 15 days i have to go to the showroom to repair the bike the performance is very poor and started engine problem i fed up with the bike. Some one TVS head has arrived and checked and they told to replace some parts in engine. After a week same issue, now at the dealer point the mechanic is telling...

I have taken a new TVS Apache RTR 160 bike and first 3 months the performance was vary good but after 3 months slowly problem occures, every 15 days or 20 days i have to go to the showroom to repair the bike the performance is very poor and started engine problem i fed up with the bike. Some one TVS head has arrived and checked and they told to replace some parts in engine. After a week same issue, now at the dealer point the mechanic is telling that we'll check and repair it. They are not giving assurance about the bike. Now i'm expecting a call from senior person from TVS company because the problem is not curing and i'm not happy with the company.Please replace the bike and give me a new bike. Thank you

From first service onwards i am complaining about tapits noise in my vehicle apache rtr 160 ap35af2708 after first service they have changed some parts to rectify those noise in pavan sekhar tvs vizianagaram andhrapradesh even though the problem was not rectified and today again i have visited to olive tvs visakhapatnam i used to listen that there is complaint but in 5000 kms we should touch tapits if we tight it again we may found some come complaint s like engine heat etc.. What shall i do for that irritating noise

My name is satish kumar my bike no. Ka02 jj 3628 my bike giving 30km/l and also starting problem. I report to show room namana motors sunkadakatte bangalore. Problem not solved. I am not happy to purchased your company bike.

Hello sir,

I have service of tvs vehicle to 15.10.2016 on k. S. Tvs motors, m. I. Road, jaipur. And i am first comes on 11.30 am for service on services center. Finally service 3.00 pm completed. So i have waiting 3 hours on services center. Because first priority services of any relative person of services agent in services center without express services/appointment.
O not proper good services time for customer on service center.

This vehicle no. Rj14x-d7168 of relative person of service agent with out any appointment from tvs service center. Finally first priority service of this vehicle.
And this person comes on 2.30 pm on service center after then completed service with in half hours. I asked from service agent for any express services/appointment of this vehicle rj14x-d7168. He is saying this vehicle for appointment.
But not included of this vehicle no. Rj14x-d7168 in express services/appointment list to 15.10.2016 on k. S. Tvs motors, m. I. Road, jaipur.

I am attached photo of express services/appointment vehicle list on this 15.10.2016 on k. S. Tvs motors, m. I. Road but not included vehicle no. Rj14x-d7168 in express services/appointment list.

I had got the new bike delivered on 14-10-16, the bike delivery with PDI is very bad I got bike delivered with engine oil cap with thread not aligned result it is not getting closed correctly and. The brake drum with paint scratched.new bike not even registered

Need your response for the same

Hi

I have bought TVS scooty in September 2014 and two days back it suddenly stopped in the middle of the road in late night. I went to a mechanic other day and found that all of the internal electric wiring is burned. This is a serious matter and is a Manufacturing defect.
I handle my scooty very carefully and much in remorse.
I want my scooty to be replaced by new as i cant even think of it anyhow.

Kindly do the needful asap. RC copy is attached herewith.

They are very casual about customers important time. They are very slow. If l came for service at 9am and my serial no is 01 therefore it completed minimum 1pm. Is it a system?
Other side HERO is very good. They have shifting system, 6am-2pm and 2pm-10pm. They need maximum 1 hour for any problems.
Please take necessary action and proud me a TVS rider.

Sir i had purchased jupiter reg no. Pb -11 bt 3207 on dated 15.6.2015 from local dealer. On very 1st serviceon dated 30.07.2015 i complaint about torn mat and some noise from down side of jupiter the attendent told me to solve problems next services but on next two services they didnt solve problems on dtd.26/11/2015, 30/5/2016. After that the dealer executive remind to 4th service as i belongs to nabha city i said them to solve above problems and i cant come in day time as i am in govt job i can come to you after 5pm but they solve above problems pressure me to made services 4th and 5th even then i went for services 3 times in september month at 5 pm. On given time. I call them manny times on given representative cell no.[protected] but they never attended me now they telling that your service period had been expired and warranty of 5years have been lapsed. It is shocking to me. It is damage for company status as customer satisfaction is priorty of any business i wish you will attend my complaint in time solve this issue and continue my warranty period and the relation between me and company. Rajesh kumar[protected]

One of my biggest mistake in my life that i purchased TVS Jupiter Vehicle
One of worst vehicle given
When i booked and paid full amount for new vehicle they given me jupiter vehicle with following problem (maybe its refurbished and i am sure its not new one)
1. More then 3+ scratches (at the time of delivery)
2. At night when i am 16 k.m away from my home headlamps gone off i came totally riskey road at night (next day of delivery)
3. Dual engine sound like engine going to be off (i really don't know what to say for this)(at the time of delivery)
4. Not washed given as is dirt mode (at the time of delivery)

When i sent mail to regarding this issue to TVS company sevral contacts not even single reply been received, i sent again one mail even not received any reply, but the the funny point is i got auto reply saying that with in 24 hours i will get reply but never been happend.

So i contacted there showroom people told regarding above issues, they solved scratches problem, headlight problem also solved they said dual engine sound problem been solved but its still pending.

I really wonder why new vehicle is giving this much of problem i own other vehicle also i even own honda activa not found any this kind of issues so i asked i dont want this vehicle either give me new vehicle or refund my amount with interest but they only giving stuppid excuses.

As suggested my colleague and family member also goto consumer court on this.

I need advise from your side.

TVS Jupiter purchased from TVS Motors - Sai Radha Mangalore

Regards
Abdul Sattar
[protected]