TVS Motor Company Complaints & Reviews

I purchased tvs jupiter on feb 02/2016 initially i found some defect in handle bar and fork.Informed same to mechanic during 1st service but they said all are perfect its new vehicle. Also corburator problem.. Again went their told its very difficult in riding during breaking vehicle goes right side... They said vehicle is good no defect at all. Finally when i checked with outside mechanic, he clearly shows defect in handle bar/fork that y while riding vehicle goes right side... Going to leave 2nd service now.. Will check how they respond...

Dear sir,
I orderd appache hyber edge tank 1 month before but still i am not receive the product and spares department not responsed to me.

When i went for my free servicing for my tvs apachie 180 bike

1. When we go by 10 am. We will not be able to get the bike servicing done on same day in this center

2. When i went, two time they said people are on leave only 2 people are servicing so come tomorrow

3. When giving bike for servicing. Complaints are not asked to customers.
And when u go to take the bike after servicing. Bike will be kept outside no one will come and tell what all fixed and assit us to check for a ride and tell.

I have a honda bike. I do servicing in haiku honda or another honda servicing center opp to manyata. Both are very professional unlike this tvs very poor customer service

I have a tvs apache rtr 160, and some days ago because of one accident i had given my bike at oceanic motors tvs, memnagar, ahmedabad.

I had given my bike to the authorized workshop on 11th of july for claim my accident insurance. they have been promise me to repair my vehicle with in a single week. but today 17th days completed but still they had not repair any parts of my bike and they said to me that still i have to wait for more 3 or 4 days. they are not proper time punctuate.

Please take a fast action on this complain.

Claim number - oc[protected]-00001407
Policy number - og[protected]-0006784
Vehical number - gj-01-sh-1431
Engine number - 32059
Chassis number - 41699

Regards
Nisarg panchal
Mo:- [protected]

I bought tvs jupiter scooty in 3 rd december 2015 i am facing some technical issue in my scooty like my lock gets wrecked again...
Problem in horn again .. And problem in shocker. When i go to service center and ask for the problems then they always behaves badly and always take money al though that our scooty is in warranty period so please help me in this problems as soon as possible.

I have got serviced my bike on 23.7.2016 apache rtr 180 by OM TVS okhla phase 1 S-61 south Delhi and they did service very badly my bike and they did not replaced my oil cap strainer which was slipped and damaged on that day and they did not told me to get it replaced and then next all the oil got drain in parking then i visit their they told me it will charge for oil and cap and it will took 1 day to do this work ..Then they replaced it and today it started again draining of oil in bike and i called them ..Now they are saying that rubber in cap has to be replaced ..why they did not told me before and in two visits they should check rubber also and now my 2 days wasted and bike is in office parking without oil ..What should i do tell me...is this is your service ..they don’t know how to talk with customer..

Dear sir/madam, here i want to notify you that bike service dealer shelar tvs demands 2.5% extra charges if bill is paid by debit card which is totally illegal. today he asked me to pay 2.5% extra on total bill, which i refused to pay, so they refused to handover me my bike. you may also aware of this thing i. e. nobody can charge illegally such amount. i request you please suggest how to go ahead with this matter as i am not going to pay them illegally regardless whatever is the amount. please revert asap

We have booked tvs jupiter on 18th june 2016. We paid all the amount but didn't received the delivery yet. They promised that they will deliver the bike within two weeks. Though we had paid all the money the salesman is asking for extra money. He also said that company will provide free handgrip, seat cover, mat, but now he is refusing to give. If this is the service provided by you then who will buy the bike. We are totally disappointed.

Dear tvs,

This is to request to your notice that i bought my tvs pheonix in october 2015,
I drove it 11616 kms and send it to the service centre (arunagiri motors agencies, kalyan nagar, bangalore) for 5th service of my bike.

And its really sad to see that your employees just changed the chain sproket, wheel hub shock and spark plug and gave me the bill of almost rs2000.

As i know the life of chain sproket is almost 25000kms and i have never seen a problem in spark plug in a 4 stroke bike before 50000kms.

Can you guys please explain whats going on in your service centre?
Can you guys please get back to me?
Can you guys please explain why did you change my chain sproket when there were not even a single complaint about my chain?
Can you guys please elaborate why did you change my chain?
Can you guys please explain if there where no starting problem they why did you people change my spark plug?

I need all the explaination, or else you people should tell me where should i proceed..

Thanks
Abhishek anand
[protected]
Vehicle number: ka03jb8911

Raash response from narasapur tvs showroom manager... He is saying that u didn't purchase bike in my showroom, im not responsible for spare parts... Whether the spare parts is available i wont give to you like that he respond... That the manager says that where the bike was purchased. That place only we will get spare parts we dnt give u... Irresponsible management please solve that

I am nikhil and i have bought a brand new scooty tvs jupiter. Scooty is 1 month old only and i have complaint about the back lock for atleast 3 times and they did nothing... A very awful sound is being produced by the scooty at the back n i am getting irritated by that n they are saying it is nothing it gives such sounds. I was not expecting this from tvs which is a reputed brand. Plz consider my problem and do something for the same or plz give me a new scooty or refund my money
Thank you
Nikhil

I have purchased a bike tvs star city plus from your authorized dealer "globe motors aliganj lucknow" on 29th june'2016.
I had make a cash payment of rs.20000/- same day against vehicle cost of rs.56852/- & remaining amount was financed by hdfc bank ltd.
After completeness of all documentation & formalities (As per norms) bike was delivered to me by dealer. And dealer assured me that he will provide me rc and vehicle number within a week. After several followups, calls and visits i still not received these documents and without documents asset is not in use. And also after a week my first service will be lapsed.
I have taken this bike for my father to gift him on special occasion.
But he is unable to use the bike as we know without proper documents and vehicle number we can't ride on road.
I just want to know who will bear the bank charges (Emi), problem & inconvenience caused to me due to non availability of proper documents.
Request you to please look into this matter on priority and take strict action against dealer, who is not listening his customers.
And after all this will also spoil the company's image.

Waiting for your response.

I am living in madurai. I bought Jupiter 8 months before. My vehicle is not satisfy since I bought. No one rectify my problems so far. milage also very poor. I changed two turned within 10000 Kim's. Kindly request you to call me back when you see my mail. We have three Jupiters myself and my friends. The vehicle numbers are; TN64K 9889., TN64K 8979., TN64K8770.

I had given my tvs jupiter puchased in july 2015 for service and to fix a problem with engine crankshaft. It is highly disappointing that tvs jupiter broke down within a year. It is even more annoying that the service centre is so pathetic in customer care. No proper feedback and updates shared for the service that they are doing. It is now 8-9 days since i gave my two wheeler was given for service and i have not got one call back from service centre. I need to call them on daily basis and then request for an update. They tell me a new story every day like they have ordered for a spare part and it is not available and so is the delay and i get different comment from different person in the service centre.

Zero customer care!!! Do you expect the customer to keep silent and wait for days or weeks to get a call back from the service centre... Service centre guys tell that they call the customer when the complaints on the job sheet are resolved. Does that mean that they will not update the customer if a new spare part has to be ordered. Is that a good service. I'm highly disappointed with tvs customer care... Will appreciate if i get a call back to discuss this more in detailed.

Sub: disappointing job work, don't wana pay twice as aprox rs. 12000 spent already.

I want to bring to your notice with utmost despair that my bike was repaired for white smoke emission. I

Was suggested complete engine work by k. K automobile at nangloi, delhi. The initial estimate was

Rs.8000 but quickly went up to rs. 12000 approx. Yet, going by their words and my previous job works

Done by them i thought the problem will be fixed once for all.

However to my disappointment in last 3 services including the one done after 500 km it still consumes

Oil and each time the used oil comes out to be around 600 ml.

I spoke to sachint who is handling services issues for the area and he assured me that he will be present

At the workshop sometime this week to ascertain the actual issue why this has happened.

But i want to bring this to notice of competent people at tvs; the inconvenience caused due to shoddy

Job work and negligent approach. I wont be paying for same work twice.

I also hope i wont have to escalate the issue any further and with your intervention it is sorted without

Haggling to pay for the same issue twice.

Thanx

Mukul srivastava

[protected], [protected]

Sir,

I have purchased one tvs victor engine bearing no. From your dealer vijayalakshmi motor nerukundram chennai – 107. Under exchange of my used hero honda splendor on installment basis on[protected]. As they are not having the mercury grey color which i have order they took one peace from good will auto anna nagar and delivered to me.

They said the vehicle was register by them on[protected] on next day that is[protected] when i used to drive the vehicle i found the engine got heated enormously while driving a kilometer. On the same day immediately i returned the vehicle to the dealer and made a compliant with them. They also inspected and surprised to note the same. They assured me to inspect the same by a senior technician from the manufacturer side and if found the engine is not satisfactory they will deliver me a new bike. On repeated requests they are not giving proper reply.
For your kind information since i am a service engineer the usage of two wheeler is very very important for me.In these circumstances i request your goodselves to look in to the matter seriously and delivery me new vehicle immediately to avoid unnecessary legal consequences and restore your name and trust in the market.

Awaiting early action.

Thanking you,

Yours faithfully,
D. Rajinikanth

The copies of the following are attached here with
1. Delivery receipt
2. Cash receipt
3. Insurance copy

Hi,
sir my bike tvs star city plus last 6 free service not to proper done by sunita motors and adviger and labour not to setisfy me. mene AMC card bhi banwaya lekin usme bhi mejhe koi fayda nai mila h. or meri bike ka lock or sensor bhi kharab kar diya h. fir bol rahe h ki aapne kharab hi di thi. jab ki mene delevry ke time bol diya tha narayan ne bola next service par me coplite kar dung.

Dear sir,

Am gotham i have apache rtr 160 model
I have getting the same problem (Carburetor problem)
That was repeating continue sly,
I have been complained so many times in service
That they were not taking seriously.
The vehicle getting off in the middle while driving
And petrol is also getting over flow,

I came to your service center at that time
The mechanic & service supervisor told its not a big problem
And they adjusted the carburater
And told its ok...
But i have been entered service center so many times, but the problem was not rectified properly,


Total my time was wasted & money also wasted

What you people going to do
You do this repeatedly am going file a case against you

At morning time vehicle is not getting start this problem is getting repeatedly,
And gear shifting is also hard,
Chain noise getting repeatedly,
While applying brake it getting skiting,


I have been complained to the service person so many times
That i have mentioned problems
But they were take care of my problem

I have purchased[protected] my bike from your authorized showroom shri ganga tvs sadha road, chapra, district-saran, bihar pin-841301. Within 7 month i have serious issue regarding my engine. To fix the issue i have gone to your authorized service centre shri ganga enterprises service centre chapra. But i am not satisfied with your service centre response. If within 7 month i have an issue ragarding the most important component of the bike the engine, its better to replace it than to repair it. If the issue is not resolved soon then i have to look some legal action.
(Given below of the complete description of the bike)
Customer name - raj kishore tiwary
S/o - late shri janardan tiwary
Adress - shakti nagar, post - tari, ps - chapra muffasil, district - saran, chapra, bihar, pin-841301
Frame number - md625mf54f3h25687
Engine number - df5hf1196141
Registration number - br045-2852
Selling dealer code - 11107
Date of purchase[protected]

I bought tvs jupiter in 14-feb 2016. good fuel efficiency compared to honda activa. broad tyres are really good. head light power is much efficient. fuel filling is much easy. jupiter noisy scooter compared to ray, honda activa and even with tvs wego. you can always hear uncomfortable machine sound / noise while driving compared to all other scooters which makes us more uncomfortable like we are driving a very old scooter or like as we are driving a tractor. i complained to shop merchant regarding noise at the time of giving the bike to service. they say it is common in jupiter. and saying there is no noise as such in turn. but actually, i checked with other mechanics even they said the noise is there in jupiter. seat is not comfortable as honda activa and others. service is not good in tvs service centers (okhla service center, delhi)

Please see how can i return my jupiter back to the company else i need a new tvs jupiter.