TVS Motor Company Complaints & Reviews

I service my vehicle regularly. Recently I had a complaint that my vehicle gets struck in between while driving and not able to drive after that. So the service centre charged me nearly 10, 000/- for replacing important parts in the engine. Even after that I'm facing the same issue again and again. The service centre person serviced the vehicle, even after that I face the same issue. I travel in late nights, when my vehicle gets struck in the middle of the road, I'm scared of my life that the vehicle on the road will hit me. I become very tired by pushing my vehicle from office to my home in the mid night. I request that the problem may be identified properly and a permanent solution needs to be provided for me by the company.

My vehicle Nu KA03EY3091 start city, I service in sri Giri service in Tumkur, after service I getting different problems ( head light mask shaking, indicators not working, steering handle wobbling chain noise) after one week psfu call coming I registered all those problems in psfu is offer again visit service center. After one week I visit service center one hour waiting no response and no caring and no response authorized person all come I ask person those problems but not doing anything simply walking he telling wants two days time, I told him, am waiting now only do work but person not caring my concern very bad experience in that service center I given psfu 0 ratings, I wasting my valuable time, money, I lass my work.

Maan lajpat nagar si jupiter li h mujhe uska next day si problems arhi h me showroom gya the but vahi kuch kaam nhi hua mere . Name atif mobile number [protected] .

On 16/06/16, i took Jupiter there s problem in moving handle, it seems that fitting or shape is not proper like honda activa, or it may be problem of assembling.also at inner side body is not proper fitted, means where we put feet.now i feel i did mistake on taking jupiter tvs the show room technicians are also not skilled like of honda...so when i move the veichel during the turns i feel uncomfortable. While other scooter of this range does...

10 time servicing but cant solve problem now they cant response me also online complain 4 times but tvs officer all ways closed them no one responce to me ijust purchased my bike 1st january 2016 and give 10 times in cervice center to solve oll lickaging from engine now they say to me we cant do anythig for you
online complain no 71438
they also dont responce tvs officer mo no [protected]
mh pune

Dear Sir,

As per advise of Mr. P. Rajesh Kumar (Vasur ) I have mailed on 21.06.2016 to Mr. Manoj Sahai ( TVS Manager Kolkata) are as under ... but Still I have not received any positive reply from their end .

Kindly take it seriously & short out the same as soon as possible.

Thanks & regards
Suman Nag Roy


Dear Sir,

Subject: Smart Card / R.C.Book not received after ten
months
To: manoj.[protected]@tvsmotor.com
Date: Tuesday, 21 June, 2016, 6:36 PM

Dear Manoj Ji,

As per my telephonic conversasion I am sending the trail
mail to you which I have send several times to your
company
from last two months.
Kindly go through the mail for detail, also I am
highlighted some valuable points for your ready
reference...

1.TVS WEGO 110 CC DRUM, PURCHASED FROM SHAW AUTO CENTER, 108
/ 110 B.T.ROAD, I.S.I BUS STOP, KOLKATA -700108,
DUNLOP AREA ON 14.08.2015 WITH FULL PAYMENT
& SUBMIT REQUIRED DOCUMENTS.

2. REGISTERED ON BARACKPORE RTO ON 15.09.2015 REGISTRATION
NO WB24AF6304 & ALSO SUBMIT THE PAPER TO SHAW
AUTO CENTER .

3. CONTINIOUS REMINDER THROUGH WHATS UP & PHONE CALL
TO
MR. AMIT (OWNER) MOBILE NO.[protected] & COULD NOT
GET
PROPER REPLY FROM HIM. ALWAYS TOLD NOT RECEIVED FROM
BARACKPORE RTO.

4.AGAIN SUBMIT THE ALL DOCUMENTS ON 21.05.2016 LIKE
INSURANCE PAPER, TAX TOKEN, ADHAR CARD, PAN CARD &
REGISTRATION SLIP WHICH I HAVE RECEIVED ON
15.09.2015.

5.COMPLAINT TO YOUR CUSTOMER CARE WITH DETAIL ... AFTER
THAT RECEIVED CALL FROM SHAW TVS, TITAGARH FOR
SOLVED OUT THE PROBLEM.

6. VISIT SHAW TVS TITAGARH ON 28.05.2016 & SUBMIT ALL
DOCUMENTS AS PER THEIR REQUIRMENT & WRITE A LETTER TO
BARACKPORE ARTO FOR NOT RECEIVING THE R.C.BOOK . AFTER
THAT SHAW TVS, TITAGARH TOLD ME YOU WIlL GET THE
R.C.BOOK WITHIN A WEEK. BUT NOT...NO
FURTHER COMMUNICATION FROM THEIR END...

7. AS PER YOUR CUSTOMER CARE REQUEST I HAVE PHONED SEVERAL
TIME TO MR. ARINDOM YOUR KOLKATA TERYTORY MANAGER, HE
TOLD ME TWO WEEK BEFORE POSITIVELY I WILL GET THE SAME
THIS WEEK .AFTER FAILURE THE COMMITEMENT HE DID NOT
PICKUP MY PHONE.

I think you understand my problem... I have move like a
ball here & there .

Please solved the problem because you know the legal
problem
at Kolkata ...

Thanks & wait for your reply ..

Suman Nag Roy
Phone No[protected]


ConsumerComplaints.in › TVS Motor Company › TVS Motor
Company — Smart card not recd registration no.
wb24af6304
dated 15.09.2015
TVS Motor Company — Smart card not recd registration no.
wb24af6304 dated 15.09.2015

1 Review
Suman Nag Roy on Jun 13, 2016
Add a Comment

I suman nag roy have bought a two wheeler tvs wego
(Registration no. Wb 24 af6304) on 14th aug, 2015 from
shaw
tvs sub delear, name shaw auto centre, 108/110 b. T. Road,
kolkata 700108 (I. S. I. Bus stop) area dunlop & it
has
been registered at barackpore rto on 15.09.2015. But still
i
have not received my smart card / r. C. Book. I visited
& phoned several time to the showroom, but they give
me
different excuses time to time like smart card is not
available at barackpore rto / puja vacation offciers are
not
available, the last one is all officers are busy for
election duty. Last saturday that is 28/05/2016 i have
visited shaw tvs main delear, titagarh on their request to
short out the problem within seven days also i have writen
a
letter to barackpore arto for not received the smart card
(On their request), but still i have not received the
smart
card nither any positive reply from their end. Also i have
talk to your kolkata terytory manager mr. Arindam on
10.06.2016 regarding this issue he told me after taking
status he phoned me, but i have not received any call from
him also. Now tell me what i will do? As per goverment
vehicle act smart card / r. C. Book should be delivered
within 45 days to 60 days to the owner of the vehicle
after
registration date. Then why i have not received the same
till now, after nine months
Also i have complaint to your head office on 18.05.2016
vide
call ref no. 40411 & your customer care department
also
update to me the problem will be shorted out within seven
working days... But i have not received any call from
their
also.
Please suggest me what i will do?

Kindly look into the matter urgently.

Thanks
Suman nag roy
Ponne no.[protected]
145/a ashokegarh east
Dunlop
Kolkata - 700108.

Dear Sir,

I have bought a tvs apache rtr 180 on dated 08.06.2016.
But after payment they don't give manual book & warranty paper of the vehicle and told we have no manual, we will give u within 15 days but it is already 21 days passed, they aren't either communicate me neither receive my phone.

So kindly do the needful as soon as possible.

Regards
Anjan Kumar Mahapatra
[protected]

It started two and a half years back, when i was super excited to buy apache 160 but now i stop every one to buy apache! (Angry face) why you ask?
O it's because of my bad experience with the bike and today i am going to write complete story why it happened.
I am going to start with latest problem that i had faced recently.
I gave my bike for service and stated all the problems that i was facing but after service maximum problem were still there,
I tried to contact service centre and told them i am not satisfied with the service so they called me again 2 more time and still condition of bike is same or i can write its even worse now.
Now i am looking forward to get it serviced again with that same bill and this time it should be done properly, hope to see support from your side soon.

P. S. Now the past story...

When i just bought this bike its carburettor failed with in one month and it took nearly 6 months for tvs to replace it. (Such a great service you see!!!)
Performance of this bike is so poor that i am fed up now to ride this bike and also average is nearly 20-25 km per litre only where other bike have 40 km per litre.
And every time i am giving my bike for service its getting worse.

Hoping to get proper support this time.

I have a Jupiter vehicle of your company reg. No. HR 26 CE 3916. I have visited so many of time on a average 2 time in a month for same problem every time. They have charged money everytime but they solved problem temporary.. I really fed up from your company services and product.
Now please solve my problem asap or I will sue you…

Dear tvs,

I am nageswar rao, i bye bike tvs apache rtr 180 in 2010 (0e6aa2019456), so fast 2 years i am geneva servicing @ susheel tvs mosapet kukatpalli, hyderabad, telangana, last two servicing those gives very bad service, find below points

Total mc chargers is high compering the others delers like shanta, kiran etc..., it will taken 600+
Pare ports is changing without customers intimating eg: fast 6 months bake i put my brake pads now is not working,
Bike working condensation very bad after servicing,
Mechanics also not good, it means he don't no full bike mechanism,
Engine oil also mixing, i know you will find this point,
Bad customer responding, like he asking any question not response will,
Teflon quoting will... Below 1 minute only... (I now those people out side person's) but susheel people taken its cost 400 rs this charge in clouding main bill,
Pare ports changing, it means rtr 160 spare ports, putting rtr 180,
Final... After servicing we went to re-servicing those people taken extra charge...

O, kindly taken action immediately, i already approach legally i can put cc to him... I know tvs is best serviceable
Company... Kindly respond..., this mail. So encouraging this fraud dealers.

Thanks & regards,
R. Nageswar rao
Hyderaba
Mob [protected]

Hello sir,
Im vinoth i own my tvs apache rtr 160, really i was enjoying lot my raiding till my 4th service. I don't know what service they did. I am facing the problem like engine getting overheated within 1-2km. I given my bike to service center for this problem again they serviced and delivered but i was getting same problem again while taking delivery itself. I reported to service boy, he replied drive and check for few more days. Now i am facing the problem again and again and i hate my driving now a days. Can anyone please help me. It's my dream bike i can't let it down. I have lot of hope on tvs motors. Kindly revert me soon. I will be very happy if my problem solved and i will also planning to buy rtr 200 soon.
My bike no: tn25 ap7844
Mobile no: [protected]
Serviced by sathyaa tvs motors chennai

Sir, this is thatiparthi.jayasankar, i bought tvs star city+ in u r show room on january 1st 2016 at lakshmi priya tvs showroom podalakur.after 2 months i have self moter problem in my bike, but show room technical person not rectifying that problem.they are irresponsible for my problem.what about my problem, i have warrenty in my bike.then what iam doing.pls rectify my problem as soon as possible.yesterday i went nellore shoroom, but they are also not rectifying my problem, they are asking money .so i am going to consumercourt to file the case in ur tvs company, pls rectify my problem as soon as possible.
thanking u sir
your's faith fully,
t. jayasankar.

Hi team,

I recently purchased a tvs jupiter from rushabh auto, while purchasing i checked all the other showrooms and their pricing and service was top notch, so i decided to purchase from rushabh auto, i live in wakad and the nearest showroom to me was sai baba tvs, but their sales pitch was not good and they were rude, so i decided to buy the vehicle from rushabh auto, even though its in yervada, 20 kms from my place
Today i got a call from sai baba tvs (Sachin - [protected]), sachin was threatening me that i can't come to their showroom for servicing, as i have not bought the vehicle from their showroom
Now the job of a service center is to provide service, irrespective of where the vehicle is purchased from, this is pure hooliganism and unaccepted behavior, request you to please check the issue, and avoid giving dealerships to such thugs, i am going to post this to all social media sites and if required i am going for legal ways, if required action is not taken

I purchase star city plus from the
Location :- (Moti motors, jeewan nagar part2, sohna road ballabgarh (Fbd) hr.)
On - 27/4/2016
And the temporary certificate is valid till 26/5/2016
But still now i did not get any information abour rc and registration no. From tvs dealer
When we ask they say (Abh rc nahi aai hai jb aa jaegi tab inform kar denge)
Its very inconvinent for us please solve this issue as soon as possible.

We have purchase tvs scooty pep plus on 29.3.2016 from shayam motors,
After useing for one month, the scooty got a problem of not getting start up.
We have made a complain to shaym motors for 2 to 3 times, his maechanic comes and have done something the scooty gets started, but not getting the exact fault, because after visit of mechanic the scooty works for 15 to 20 days, after that same issue continues.
O pls. Look in to the matter.

I bought a tvs jupiter from this dealership 1 yr back. There is no process that is followed in this dealership. No invoice is given and there is no accountability at all. After multiple discussion, it was told to us that they would work on this. But 1 yr down the line, service is extremely poor in this place. The staff are very disinterested and have no respect for customer. I really hope tvs takes an action against this. At the end of the day, we see have to deal with such centres, under the name of tvs. Thanks

I did a service on 4/06/2016 for my bike. i clearly told them to check all the cables and rear break. because it was producing too much noise when i applying break. they told to change the break pad. i said ok you can change. after one week again it is producing too much noise. also nothing they checked. all the cables are as it is. i am not able to ride my bike. heavy noise is coming while applying the break. I DO NOT KNOW whether they changed the break pad or they cleaned the old one and they put back.

Kindly take this as high priority and do the needful.

Service Centre: Cochin TVS
Location: Cochin

In last servicing there was a issue related to moped acceleration.
Service engineer told me to solve this issue need to change carburator needle.
As he told he replace carborator needle pin and other parts also cost about 1200 inr.
But still issue is not solve, sometimes moped accelerate suddenely at very high acceleration.
Now new issue start there is overflow of petrol through carborator over flow pipe.
About 500 INR petrol gets drain due to this issue.
I want to solve this issue, I will not pay anymore amount to solve this.
If needed i want entire carburator assembly replacement at free cost from TVS for my moped(WEGO).

I have bought a new scooty pep+ on 18.06.2016 5 pm . I have received vechile from trijal marthahalli . That time i did button start and no issues in it and i could ablr to reach home with new vechile. The next day on 19.06.2016 by 8 pm I tried kick starting ( as advised for first rime in the day ) my bike and it not started. I tried for 30 mins. Not started at all . I m worried for choosing tvs and I doubt I have received a defect product form tvs.

Dear sir we purchased a new jupiter le vehicle 2 wheeler with number mh o4 hk 4098, ite been 2 months now and there is still nonews about getting the rc book we visited the local dealer matrix motors who is authorized dealer from where we purchased vehichle and what he says is that the currently no vendor there to make the rc book and tender process has to be finalized to select new vendor, can u guys apprise us of the situation as after few months it will be sort of illegal to drive the vehichle, this is the 3rd vehichle we are owing of tvs, yet first time encountering something like this.

The payment for the vehichle was done on 24th april with the ref no 486 and 487 total paid 62, 000 thousand rupees only with 2000 paid as cash and rest through checque.
Chasis no md626bg43gid22076

We have been to matrix motor 3 times in last few months and there is no sign of the rc book.