TVS Motor Company Complaints & Reviews

Sir i had a bike name tvs jupiter 2015 model upto 1 year the bike was soo good in all terms of requirements but after 1 year the vehicle performance was soo bad its started vibration in the leg boot space and handle vibration too bad i took to the sevice station but also they can't able to fix it please fix the problem they told that they had a complaint to the head office but still they didn't have any answer please help me with any solution

There is no mechanism or Mechanic in Ujwal motors to resolve small / minor problems . for every small / or big problem we have to keep our two wheeler from Morning 9.00 am to 6.00 pm complulsory. after that they do servicing and charge Rs. 800 .

i have done paid servicing to my Jupiter in May 2016 by paying Rs.800 and immediately problem arised, kick and auto start of vehicle stopped working frequently and started facing problems, so i went again in first week of JUNE 2016 and again they asked to keep Vehicle in their custody from 9.00 am to 6.00pm and charged Rs.800 for servicing, despite which, problem did not resolve.

Problem ye h ki bike ka engine heat krta h .gear bahut hi pressure dal k lagte hai;gear down krne me bhi bahut pressure lagana padata h.picup bhi kam hai..
In problems ko dur krne k liye maine aapke registered service staion se service krai aur maine ye bhi kaha ki jo bhi parts engine me lagne ho change kr dijiye..
After service bike me problem wahi ki wahi bani huyi h. Bahut hi poor service ki gayi meri bike ki aur paisa laga wo alag .ab maine socha h ki kabhi tvs ki bike nahi purchase karunga aur na hi kisi ko advice dunga .
Bike tvs apache rtr 160 number up32ds-8999.service date-3 jun2016

Dear sir,

I have a very bad experience from tvs motors sale person and would like to narrate you incidents.
With this experience i have completely in shock and in fear from tvs rowdiness.

They have pushed me down and man handled first by delivery boy and then another two people with same sales (Delivery) boys.

I have booked a tvs wego scooter, on 31st may with trijal motors, marathahalli, bangalore, they promised me that it will take 10 to 15 days for delivery. I got a call from tvs showroom on 11th june to pay balance amount and vehicle will be delivered in 1 or 2 days. I transferred 60, 000/- by nft to trijal motors on same day. I got a confirmation call for money is transferred successfully by monday 13th june morning. They says vehicle will be delivered to us either on 13th or 14th.
They did not deliver on 13th, on calling the repetitively from us on 14th they says we will deliver it today. We asked them to come by day time but manager keep insisting it will be little late and would be done by 8pm.

We tried calling manager at 8pm, and then after 8.30 pm but he did not respond to calls.

Finally delivery person come to deliver vehicle at 9.30 pm, which was annoyed us, but still we decided to accept delivery.
We asked them about the details such as accessories, engine number, chassis number.Insurance papers. This checks was taking time and delivery boy was rest less. When we ask him for when we will get number and number plate he says that i don't know. We says him please check with manager and let us know. He says manager phone is not reachable.
So we says him that we will not accept delivery now as its not complete even after taking 48 hrs of complete payments and delivery boy is unable to give us answer. Delivery boy was become very rest less and he snatched vehicle papers from my hand very rudely and push me down. This irritate me and there was a reaction from my side, i also try to chase him. Even he pushed down my 7 year daughter who was trying to intervene.In process i suffered minor injury for which i am attaching photos.

Then this delivery boy left the scene and come back with two another people along with him in wrong intention.
Thank god, it was my neighbors were with me so they could not do any further man handling, took away vehicle and was using bad words for us. We tried to explain his wrong behavior but they were very aggressive and not in mood to listen any thing.
Delivery boy, and other people who came with him was also mis behaving with ladies (With my wife & small child) when they tried to intervene.

Finally they took away vehicle and went away.

When we try to reach manager with whom we were dealing, was not answering calls.
When these people went away manager called me back and again i explained him same story. He was claiming that we have man handled delivery boy. We told manager if he feels that we hit him its our mistake if thats case but how was the behavior of the trijal person, then he says there was mistake from both side (Still i am clue less what is mistake from our side)
We say him if they feel bad about any thing we don't mind to apologizes and close the matter, but manager not co operative and was asking us to come to show room to resolve issue. While ending the conversion we used very bad words about us.

This incident shocked me completely and i am in state of shock. I am not expected such behavior from reputed company like tvs.
Now i am completely clue less about delivery of vehicle or my money which i have paid to trijal motors in full by cash.

I & my whole family is completely scared of this behavior.

Phone number of sale manager - [protected] (Raju)
Phone of delivery boy -
Booking receipt number - 879, ref doc number - 7494
Show room - trijal motors, nithin complex, 94/4, outer ring road, marathhalli, bangalore.

New Apache RTR 160 is just a month old. It is troubling me on the day of its purchase. I hear a annoying sound of harsh intensity from the front wheel. I have taken to service center on the very 3 day. They could clear it partly by filling oil in suspension. But, I realised again upon the running of vehicle for another few days, just before the day of first servicing, that a new problem has arose because of its large sound emitting.

I took my vehicle for the first servicing and explained the same. The Chief Technician has assured that he ll look upon this and shall fix the sound issue. I have checked for a short distance trial and thought that this problem has solved. However, On my return journey, I again started to hear the large kinkering sound from the wheel.

I am now vexed of this problem. Out of distress i am writing this. Please take it to as a serious issue.

I purchased the Jupiter on 8th march 2016, still not received warranty card, also the seat cover accessories are all of sub standard and duplicate. I want to get the quality check done of the vehicle from authorised company agents who can certify that all standard parts are fitted

I suman nag roy have bought a two wheeler tvs wego (Registration no. Wb 24 af6304) on 14th aug, 2015 from shaw tvs sub delear, name shaw auto centre, 108/110 b. T. Road, kolkata 700108 (I. S. I. Bus stop) area dunlop & it has been registered at barackpore rto on 15.09.2015. But still i have not received my smart card / r. C. Book. I visited & phoned several time to the showroom, but they give me different excuses time to time like smart card is not available at barackpore rto / puja vacation offciers are not available, the last one is all officers are busy for election duty. Last saturday that is 28/05/2016 i have visited shaw tvs main delear, titagarh on their request to short out the problem within seven days also i have writen a letter to barackpore arto for not received the smart card (On their request), but still i have not received the smart card nither any positive reply from their end. Also i have talk to your kolkata terytory manager mr. Arindam ghosh on 10.06.2016 regarding this issue he told me after taking status he phoned me, but i have not received any call from him also. Now tell me what i will do? As per goverment vehicle act smart card / r. C. Book should be delivered within 45 days to 60 days to the owner of the vehicle after registration date. Then why i have not received the same till now, after nine months
Also i have complaint to your head office on 18.05.2016 vide call ref no. 40411 & your customer care department also update to me the problem will be shorted out within seven working days... But i have not received any call from their also.
Please suggest me what i will do? Am i submit the tvs wego to sub delear from which i have purchased & claim the money...

Kindly look into the matter urgently.

Thanks
Suman nag roy
Ponne no.[protected]
145/a ashokegarh east
Dunlop
Kolkata - 700108.

I have purchased TVS Jupiter ZX on 09/06/2016 (Thursday) from Raviraj Automobiles Bharuch Gujarat. Vide their Retail Invoice No. No 450.
Chasis No MD 626 BG 47G1 E 47159, Engine No. BGG EG 1943898.
The vehicle has been at my residence till today (11/06/2016 evening 7:15 pm.
I took it out for market. Firstly it did not start and after 1 Km it stopped and all of a sudden Petrol started leaking in a stream from the Engine part .
I was not knowing what to do .
I have to empty out the petrol and Tow the vehicle up to my residence.
Contacted the Dealer Mr. Hitesh Patel, he has promised that On Monday 13/06/2016 he will send a Mechanic and will get it attended and my be will replace the same with new one.This is just an information for ant future communication.

I alredy sent many emails but still no satisfactory response by TVS,
i have bought tvs jupitar from, gagan automobile bilaspur yamunanagar .
i went for all service in tvs aurthorised dealer yamunanagar Harsh TVS service
center, i did not see good service because there were no experienced
worker so that they did not give me a good service toward my jupitar
.self start problem in my scooter after 2000 km ...and same problem till
date todays reading 7000 km. Avarage of my scooty is 22 to35 but your
company assure & said that it give the milage of 62 km per liter, self
of my scooty didn, t work properly, missing problem in my scooter, Last
time i was riding on my jupiter on main highway then automatically
jupiter start missing and engine off and on road my back side 1 bike
rider on full speed run into my jupiter and damage back side of scooty,
It means if we are riding jupiter that means we are playing with our
life. In future i will not suggest to others for purchasing jupiter.
Kindly replace my scooter.
My Last Complaint No. Is - 70083

To,
The authority,
Tvs motor company

Dear sir..
This is ashish agarwal from lucknow (U. P.) on behalf of my wife mrs. Jyoti agarwal..

I purchased a tvs jupiter in the name of my wife mrs. Jyoti agarwal on 29/08/2014 from 'mehul tvs"faizabad road, lucknow and within after 1 or 2 months.. When i went for my first service.. I found some problem in my petrol indicator in analog meter. I urgently complaint for this on your toll free no, on your website and to m/s mehul tvs also from where i purchased this vehicle. After that, i got several calls from your side also.. I went for this problem to mehul tvs also.. They checked and told me that some part inside fuel tank called" fuel sender" will be changed.
However, i don't know if they changed it or not.. But problem in my fuel indicator is remain as it was on from very first day, from then, i have complaint so many times tvs. You have the records of all my complaints also... Plzz check that.. But no concern from your side.

This is very very unfortunate and very disappointing by such a reputed company tvs... This is absolutely very third class after sales service example by your comp. I have complaint every time when i went for my jupiter service to mehul tvs.. Every time, they assured me but nothing happened. Now, when my all free services has completed, what should i do? I very well understand why they didn't solve my problem?? Because when my guarantee period will come over, then they do it and demand for a payment. This is purely a harassment of a buyer tvs and truly shocking.
When you cant serve your customer, why are you selling and involve mr. Amitabh bachchan to sell it. I'll definitely tell him also on social media about this type of your third class after sales services where you people cant solve this type of small complaint of a lady customer.
I am telling you now that i'll never pay for this problem and i will remain this problem and will continue write this complaint. Tell me your cmd email address, your customer grievance officer no and email address so that i can write to you, your cmd, mehul tvs and concern authorities also and on your facebook. Twitter page also so that other customer could aware about your so called false promises. Really really so much disappointing, shocking and absolute third class after sales services. This type of non-concerning staff, dealer and other involved people are ruining the image and reputation of tvs motor among the customers specially in north india where tvs is trying to establish itself as a leading two wheeler company in competition of honda activa, hero maestro edge and now mahindra gusto as well. You should shame on yourself tvs for this type of after sales services and long long pending complaint of a lady customer.

Dear sir/madam
I m from Dharwad Karnataka, purchased scooty streak in the month of july of 2013 At Jyoti motors Dharwad and leaving it for servicing timely at authorised dealers only. Till now the vehicles running is 6631 km
Now on 1st of june suddenly engine seized while moving.
Then I left it at Saroor showroom Dharwad, for repair. The mechanics after inspecting the vehicle say's that
Oil pump is blocked, piston crank, timing chain damaged
And charging above rs 8000 for repair.
I ran the vehicle smoothly all these days and left for service periodically at authorised servicing centres although I got problem in engine
So I m thinking that I got defective product.
So take this as my complaint and give me exemption on repair charges

My tvs apache rtr 180 was purchased on 30/10/2015. I had gone to
Ervice centre (Satya enterprises) for third free service.
During the service mechanic did all work except filling of engine oil
In engine. According to my opinion this fault is not of only mechanic
Ervice centre is also responsible for this fault. I had seen that
Bike washer is mechanic in this service centre. Another mechanic had
Earphone in his ear. He was talking long time with some one during the
Ervice. Service centre is responsible for my bike damage. So please
Ure that i should have new bike instead of damage bike which is done
By your service centre.

On 05/06/16, i have services my apache 160, which no. Dl2sn2453, after service i was hearing little bit sound from inside of engine afterall i was thinking its sound came to region of service. But today that sounds gone bigger so i checked my mobile oil and i had shocked because there is no engine oil in engine.. I totally upset service centre can do this kind of work, i was always thinking authorised service centre always doing well performance but i was wrong 👎 tvs service centre can do lenient work.

I have purchase tvs scooty registration no. Mh-03-bp 9205 in the year 2014 from last couple of weeks my tvs scooty is giving some problem, and it is not advisable to drive down the scooty till bhandup workshop at innovative as i stay in mulund, i have requested your workshop to pickup the same and resolved the problem (I have lodged the complaint on 1st june 2016) after follwoing it up very rigorously they have sent mechanic to my residence the mechanic called me and confirm that the vehicle is ok only there was some dust partial in petrol and he has cleaned the same and the vehicle is having no problem, but when i tried the same in the evening it was at the same condition
Again i have called workshop and informed them about the same and mr. Kumar in-charge of workshop promised me to send the mechanic immediately till date no one has come to resolved the same even after we are ready to pay all the charges we are not getting services,

I would like to informed you that i have one, ore tvs brand i. E. Tvs jupiter
Purchased 16 months back. Now i feel that was my mistake to purchased tvs brand and in near future i will never suggest tvs brand to any of my friends.

Regards
Antosh
[protected]

After my first service in Tvs showroom while delivering i found my bike back side madguard shifted center to right side it is done one of Tvs showroom mechanic who serviced my bike at same time informed to service supervisor mr Abhijeet he said like.now this is time we closing the showroom u may come someother day we will correct it.
On 6.06.16 i called to mr Abhijeet and he given me appointment on 12.00pm same day and also handedover the my bike to supervisor and he given time for delivery is 4.00 pm . And i called to mr Abhijeet at same delivery time and he said more 30 mins for delivery i reached at 5.00pm to showroom and i saw they yet didnt taken my bike for service .and now today is second day still they didnt touchs my bike for service..

I have purchased a Wego year back from TVS Shelar Pune and now Wego has got petrol leakage problem.
Vehicle given for servicing to showroom at Shelar TVS satara road branch, three days are left but problem is not resolve even though staff is providing false commitment and information after call from my side there is not pre-intimation from their end.
The Shelar staff and managers are not looks worry about customer. Showroom policy seems on paper only not in practice.

I have purchased TVS Jupiter on 3rd May 2016. After some time I have learnt that scooty over speed 35 KMPH is creating problem like not giving smooth ride since feeling is like something got stucked or trapped accordingly handle is vibrating though above speed of 50 KMPH it is feeling like riding is smooth. 1st free service has been done for my scooty at Aditi Motors in Noida, I complained about the issues however problem has been not resolved by them whereas I feel problem has been increased after 1st service. I am looking forward to get a help from TVS motors.

Rajeev Kar
[protected]

My tvs jupiter i not working i am taking it to customer care every day
They make my scooty all right but when i take it any where it stops working.
I want my scooty be all right. Please send someone to my home. I am not able to take it to service centre.
Phone no -[protected]
Address is 44 purana ram nagar orai (Jalaun)
Please send someone very quickly

Bought this bike in November 2015 in Haryana from bulland motors Gurgaon.After the first service the bike is producing weird noise near engine and front disc. I asked the service guy to repair it but no result it's been 3 services since then but every time noise is getting louder.I am really disappointed with the service. Please take appropriate action otherwise I will have to register a complaint in consumer court. No body is listening in Service centre.

My name is navee kumar and i purchase a tvs sport (White blue) from s. K jain motores. Today i came to service of my bike in agency and share problem with tvs team that my bike tyres is leakage and mechanic was agree and provide me a letter to check that but unfortunately engineer was not there and ask me to come om monday. I am so upset that my newly bike tyres are leaking and engineer is not available so i am not feeling better for this service.
Mobile no [protected]
My id is naveen. [protected]@gmail.com