TVS Motor Company Complaints & Reviews

I Rahul Sharma, bought new TVS Ntorq 125cc on 29/05/2022 from TVS showroom Sabharwal Auto, Rithala Regn No. DL11L9829 on cash down payment.

From the beginning faces problem in back wheel rim, complaint the dealer firstly they refused to solve ask me to claim insurance when I resist they agree to change they charged money to address my complaint to change Rim.

Still the same problem persist again visit service centre, they told me to visit TVS tyre dealer to change the tyre by paying, rim and tyre problem persist from starting its sad and humiliated to visit service centre to another service centre for the unsolved problem.

Never think after buying new Scooty of Rs 106500/- have to run from pillar to post. Such an mental and physical harrasment after riding only 1200km.
I did a big mistake by trusting a brand TVS.

Rahul Sharma
[protected]

I purchased a Scooty Pep Plus BS6 model in February 2022. There is frequent problem with button starter and kick starter. Within a period of six months, since the purchase, I had to take the vehicle five times to the workshop for the same problem. Even after repeated complaint there is no proper response from customer service. The customer service people are very particular in closing the complaint rather than analysing and resolving the problem.

I purchased a Ntorq 125 on 21st, July 2022 from Rishaan TVS Service, Wagholi, Pune, and the next day i faced a clutch noise problem. The service center said it was due to a manufacturing defect, so my question is if it was a manufacturing defect, how come the showroom marked it as OK for delivery ? That time, I thought it was OK, it happens, but really not appreciated.
Last time I visited the showroom for my first service, I clearly mentioned the problems in the vehicle. They said they would take care of it and when I went to collect my vehicle, all the issues were still there and the guy said it was OK tested. The guy who did work on the bike said there was no issue, but i called the service head manager and showed him that issue, which was still there, and then I had to wait 2 hours to get my bike repaired.
The next day, suddenly the clutch noise started. I went to the service center and that guy said this is not the issue. I was in hurry for my job so i left the conversation. but now that sound has increased a lot, and do you guys thing we only have time for this stuff to visit service center and do all this stuff again again?
I am really frustrated with my vehicle now.. is it Vehicle defect or Service Center issue not sure.
I want someone to come to pick my bike and get it repaired and delivered it back again.. i dont have this much time to waste on your service center. All persons there are knowledge less. i regreat that i had purchased this bike from Rishaan TVS.

This has reference to a TVS Moped purchased in 2014 (purchase bill and RC card attached) by Shri Madhabendra Mitra from Bright Automobiles Burdwan. Shri Mitra died in 2018 and since then the vehicle is not in much use. Now we have approached RTO Burdwan for transfer of ownership to the legal heirs i.e. to Smt Shubhra Mitra's (wife) and only daughter. Necessary legal documents have been submitted but the transfer has got blocked in the system due to non "Fitment of Number plate" issue, which is due deficient data entry by the seller/dealer.

I have talked to Bright Automobiles on several occasions and then have denied from doing the necessary correction and have advised for reissue of number plate at present day costs, post which they will do the fitment entry. Infact they advised to conduct the transaction through broker who have indicated charges of Rs.900/- which we have to shell out for fault at dealer point and which we are not able to accept as such.

I am approaching the company for resolution of this issue and totally wrongful imposition of that charge on the buyer.

Request to look into the matter urgently and to revert with an rational resolution i.e. without imposition o[censored]nfare charges.

Dear Sir

I have given my tvs xl bike numbered AP39KY4164
for servicing on 08th August 2022 but till now its not done and there is no proper response from Dharamana Tvs service centre Autonagar Visakhapatnam.
Works manager Mr. Santosh is very arrogant and rude, not at all listening to the issues of the customers

I have bought TVS xl 100 self start bs6 model milade on[protected], from keshari motors, mauganj, sidhi district, .It has starting problem and now it does not start.I have visited the dealer for service but he does not provide me any service about it.I am facing a lot of problem due to bad service by keshari motors mauganj.Mopade is registered on my name.Plese help me .

On 17th Aug, I purchased online scooty zest 110 and paid the whole ex-showroom price listed on TVS' official website approx 72500 INR. The company told me to visit the nearest showroom with details of payment for the delivery process but the dealership denies it and said online purchases were not welcomed here.

I ask company for a refund, send mail, and called, but its been 10 days no update, only answer I get from their side by call and mail both are "we raise the concern, the team will contact you"

its been 10 days no one contacted me

I am panicking and mentally and emotionally very disturbed.

I have recently purchased the starcity+ in the month of July at "X-dealer", they took 95000/- and didn't gave bills until I asked them on bike first service, and they gave bills for only 77000/-(Ex-showroom price+Helmet+Insurance) and I asked for a helmet because it is included in the bill, but they didn't gave instead they are giving all non-sense stories. And the rest of the bills are not given. And I enquired the other near TVS dealers for the Starcity+ its almost 3 to 5 thousand less compared to my purchase of (95000/-). And I got to know that these "X-Dealer" is not providing proper service to the people who purchased the bike from other dealers. I think there is something fraud is happening on their side. Hope TVS company value its customers.

Kindly consider my request and resolve it ASAP.

Some TVS dealers are robbing the common people. I strongly suggest to provide the On-road price directly in the company website based on the regions for transparency and try to tell all the dealers to be loyal to TVS by not charging any unnecessary amount in the On-road price. Remember we are living in India, here not all people are rich.

I have recently purchased the starcity+, they took 95000/- and didn't gave bills untill I asked them, that too they have given bills for 77000/-(Ex-showroom price+Helmet+Insurance) and I asked for a helmet because it is in the bill, they are telling all the stories. And the rest of the bills is not given.

I bought a Scooty Pep plus from Arunagiri Motors, Bommanahalli, Bangalore. From the day one it has starting problem. So when asked about it in the showroom they said it will be after the service. Now all the services over even I did the paid service but the problem is not resolved. I complaint about this multiple times to Arunagiri Motors Manager Deepak he said that there is a general complaint on Scooty pep plus in BS V variant. Moreover he said that there is additional spare they are looking for in a week but till today I didn't heard anything and he is not picking my call as well.
Spent big amount and purchased the new vehicle and every time it will get stopped in the middle of the round especially in every signal it will get stopped and we need to take corner of the road and kick multiple time to get started as a lady am struggling a lot every day, I lost my patience. We trust TVS and bought this vehicle but really painful will TVS motors look into this issue?

Dear TVS,

On the 7th of aug my Apache RTR 160 4v 2018 model suddenly got off while running condition I tried a long time to on it in various methods but it is not worked so I took my bike to the nearest service centre where brought the bike from same on 8th Aug they said battery issue and replaced the battery with an old battery and the bike was ok at that time but the serviceman found a fault that when the bike was in neutral if we rotate the handlebar to the right side the bike was getting so he said need to check the wiring and he started checking after some time again bike is not taking power and getting on I have waited till evening I left from 8th Aug today 26th Aug every day am calling to them every day they are saying a new reason and we deliver the vehicle by to 7 Pm.
I have only one question when don't have proper technicians in your service centre why are you running those centres and collecting extra money from us.

Tvs credit Loan agreement Number - JH3053TW0057549

paid all EMIs tenure of 20 months completed

Now i need NOC
but tvs credit service company is charging unnecessary dues on me to pay.
they are refusing to give NOC and still TVS credit services are charging additional dues without reason.
Please solve this issue ASAP
i need NOC to my vehicle

As i paid loan amount to
Tvs credit executive
Name - islam Ansari

Hii
My name is ganpat nikam. I bought the bike in November 2018.It had a few problems. But we did it in the service center. The bike was running well. The bike was also serviced on time. But now the last servicing was done on 11/6/2022. Even then the bike was running fine. And while riding the bike on 20/8/2022, the engine of the bike broke. The service center had a holiday that day. So I gave the bike to the service center on Sunday. So the manager told me that I will tell you when the report is sent. Then he called me. And told that your car has been serviced 5 times in 4 years. So they don't give engine warranty. (But they was given a free coupon from the same service center. I did servicing from that too.) After that I called tvs company's tollfree no. Called up. He said the same. And my bike didn't run much in corona. Still I changed the engine oil externally. So what they are saying is that corona was just 2 months. So please help me

I gived my Jupiter zx 4 th free service today but begining stage washing they are doing third class washing only doing water service only they are not cleaning properly very very very unsatisfied third class service in this showroom is in Bangalore nakshatra TVs kothanur ?????????????????? Worst service

Vehicle number
KA 03 KH
8770

Back light dum also worst quality also it's lightly broking third class quality

At 60 speed my back tyer alloy was broken

Order place[protected] TVS RAIDER 125CC DISC BLACK I am online payment made credit card 88442.69 rs My payment not received dealer, TVS MOTOR COMPANY TELL ME NOT TRACK YOUR PAYMENT AND BOOKING DETAILS PLEASE ACTION THIS SUBJECT

AADIL

[protected]

Subject:- Order ID IQ[protected], TVS Iqube DD GADGIL, REFUND OF CHARGER

Dear TVS, i DD Gadgil, with cell number [protected] has booked TVS IQube on 03 Oct 2021, and thereafter paid all amount online alongwith charger for Rs. 9450/- on 29 Oct 2021.
But at the time of delivery of Vehicle at Pore's showroom, at Sangli, the dealer said to me that the payment of the charger is not reflected in his records and he asked me to pay for the charger then. On the same day that is on 17 December 2021, I raised an issue with TVS and also with the dealer for the refund of the amount paid by me online for the charger.
Thereafter on numerous occasions i have raised the same concern with TVS and dealer, via email and by voice calls, i have visited the Showroom also on many occasions, but till date ( can u imagine) after a gap of 09 months also the amount is yet not refunded back to me.
Now I hereby request you to kindly provide me with the following data ASAP:-
1. The exact reason for non reflection of Price of charger at the time of delivery.
2. The reason for non refund of amount paid for charger in duplicate due to technical error from TVS side.
3. Why I have not been given any reply for my various emails (pls check the call and email data)
I hereby request you to kindly look into the matter at the earliest and provide me with the amount of price for charger as refund along with interest and a compensation 1, 00, 000/- for mental harassment and agony for 09 months.
For your information, I am a respectable individual, retired from the Indian navy after a long service of 20 years and presently settled at Sangli. I, being in my individual capacity, is giving you a period of 15 days from today 18 August 2022 for processing the refund along with interest and compensation as mentioned above, failure to respond from your side i am forced to send you a Legal Notice from a suitable lawyer.

Regards

DD Gadgil

I have recently bought tvs Jupiter zx.. I felt more vibration and more shocks in up and down in road side. I don't whether shock absorbers working or not... Pls solve the problem

Hi,

They have not given the job card by taking the bike without job card and went to their house. My tank is empty. They have taken my petrol Rs, 200. Kindly take the action as soon as possible. Today one service executive Ayyanar gone to another tvs branch in Selvapuram to deliver the food along with my bike.

Sethumadhavan K

I have bought TVS apache 200 Bs6 vehicle on Sep 2020, since then I had some vibration issue on handle bar. Upon complaining to the dealer he said it's new vehicle and it will adopt the riding style and get smooth, however the problem got severe till 1st service.

When I had given the bike for 1st service @SVS TVS Wavin branch they didn't rectified the issue properly. I have took the bike because they promised to resolved completely in 2nd service and I am a office going person.

Later somehow I managed to drive the bike till 2nd service and while giving bike for service all the issues noted and rectified temporarily. After taking the delivery within 2days the sound from handle bar started and I had informed to the service manager and escalated to the dealer.

After that they just called and asked that in 3rd service they will change necessary parts and issue will be resolved and also allotted another service centre which is SVS TVS AMBATTUR.

I have met with Me. Balaji (Service Manager) and he said he will change the faulty handle bar and cone set but since parts was not available it was not rectified again and asked to compromise till next service.

Later I have visited twice for the issue and only handle bar changed but the sound from handle bar was still there, later when I have shouted to the concerned they changed the cone set in my 1st paid service which was done on 8th June 2022.

After this service they when I have went to take my bike the bike was in same condition with sound on handle bar also mechanic was forgot to put some bolts of engine guard and tyre hugger which was identified by me in after service test ride. (Hight of carelessness, it could be a reason of accident if i didn't noticed).
In my 1st paid service when I shown my dissatisfaction the service manger has asked to drive the vehicle for 500-1000kms more to get the parts adjusted but unfortunately it was unbearable sound and started getting hand pain whether I ride vehicle.

Since 8th June I have visited more than 20 times and two times they took my bike for service but nothing worked and lastly I had given my bike on 9th Aug 2022 and bike was returned on 15th Aug 2022 but problem still persist and when I asked to the service person, he said same thing that it needs time to get adjust. Also in last service they stolen 10 litres of fuel from my bike.

The entire issue is escalated to below officials but they are good for nothing.

1st escalation: Mr. Balaji, Service Manager (SVS TVS AMBATTUR)

2nd escalation: Mr. Kumaravel, Service territory manager, Chennai.

3rd escalation: Mr. Arun, Service Area Manager, Chennai.

Now the problem in bike is same, whenever I am applying disk brakes the handle bar is moving forward and after releasing the brake it is coming back. Also it is makes annoying noise and bike is getting unbalanced.

When I have spoken to the Area Manager Mr. Arun today he is saying that I must not apply front brakes while riding, is it the solution???

I am not satisfied with the service and response from TVS and need some solution for this issue.
As a consumer of the premium bike segment of TVS I am feeling like a stupid and a total money waste.
I have not purchased premium bike for compromise. I need a solid solution of this problem.