TVS Motor Company Complaints & Reviews

i bought phoenix 125 a year ago from good will tvs chennai and my name is venkat my contact number is [protected] i face serious problems such as clutch play problem and chain wobbling engine overheqat and vechcle wobbl;ing and there is poor service from the company i need to take action immediately as there is not a solution for me..my vehicle no i tno1au8257

Hello, My name is Santosh maripalli, I brought TVS apache RT160 on 2nd January 2014 and I started facing various problems after 6 months from the date I brought the Bike, I approached Kiran Komercials regarding the below problems. 1. Unusual Noise from Engine 2. Less Mileage 3. Roughness while driving My main concern was regarding the noise from the engine, representative from Kiran Komercials told me that it's a minor problem and it will be taken care as some part has to be replaced, I have been following up with them since 2 months but there is no proper solution to the problem. I would request someone from TVS to call me so that I can explain the problem in detail. Please call me on the below #. Santosh Maripalli Cell: [protected] Bike RC # Ap 29 CB9810

Dear Sir I purchased TVS Jupiter in March 2014 from TVS Oceanic, Prahladnagar, Abad, and thrice i faced engine problem. Company has solved the problem twice but it has occurred again.Since last 10 days the vehicle is lying in the service center and not a single work has been done. Its a faulty piece given to me and i am not getting any satisfactory response from the seller or the service team. My warranty for the vehicle will finish in some time. I request the company to change the vehicle as its a faulty vehicle otherwise how can the same engine problem arise Thrice. I plan to go to consumer court with all the papers. If any of your HOD will not contact me in a weeks time than i will file the complain with the consumer court and also publish the same in the news paper. I want the written communication about the problem and its solution by the company. Seller- Oceanic TVS, Prahladnagar Purchaser- Mayur Soni Mobile No. [protected] Vehicle Repaired by- Oceanic Service center, Prahladnagar

Respected Sir, I have bought TVS Apache bike from TVS Agency Narwana billing by Panwar motors Jind. The bike has alignment problem & its bow down right side while riding Due to chasis fault. I made its complaint 5 times to agency & informed to head office too. But mechanic tried 3-4 times on its handle T & shockers only, but issue is same unsatisfying. Due to this problem after 2months it slipped on road while breaking & being uncomfortable. Main problem is in chasis & company not doing it under warranty, niether insurance company is passing the claim without any major damage. So i am suffering a lot & harrassed physically, mentally & economically . Kind get me its solution how can i safe ride. I cannot take my life's risk on such a faulty product. I always checked it in authorised tvs & serviced here . Bike no.HR 32G 9357

Since 4 months I am waiting for my Bike gets repaired from Servicing Dealer- Rainbow TVS (Via Hari Om TVS Baloda Bazar), City-Raipur, State-Chattisgarh, service station. Each n every time I had followed up they are telling different stories. First time they told Stator winding is faulty, then the told us internal cable is faulty. Now they are telling me Fuel Injecting pump is not working & we are waiting for spare parts since 2 months. This type of poor service is not acceptable to me. Already I have waited for long time.

Bike Details

Model :TVS Aparche RTR 160 - EFI
Registration No : WB18 2364
Date of Registration :[protected]
Date of Purchase :[protected]
Owner :Nishit Bhakta (Myself)

I very much interest to ride with TVS Jupiter. But I disappoint with the dealer responsible and treatment with me. Actually The vehicle of the cost is = Rs.49840 + Reg. Insurance = 6072 + Road Tax = 3987 the rate comes around Rs.59899/-. I demand an explanation from the sales exectuvie regarding Reg.Insurance Fees. He is not listen to me and also he put his mobile busy. Experience with this person Really I fed up and I decide to purchase Yamaha Alpha which is in the Same CC. The cost comes around Rs.56159/-. Vehicle Cost Rs.49406 + Registeration with Road Road Tax = Rs.5163 + Insurance Rs.1590. Now One customer will select the other company vehicle. May be It will make the array of customer to take the decision like this.

I've booked star city plus by the name of nibha srivastava and taken delivery 27 nov 2014 but till date i dont received my receipt of downpayment rs17000/-.continue i call to dealer but allways giving me fake commitments.its my 5th tvs vehicle but due to this behave it can be my last vehicle of tvs so i requesting to you that provide me complete receipt for long term relation. Dealer name NANDINI MOTORS RAWAN GATE, KALWAR ROAD, JHOTWARA, JAIPUR, RAJASTHAN

Dear Sirs, I have purchased one TVS ZEST in my daughter's name Ambiga at SBM TVS, GNT Road, Redhills, Chennai about one month back on cash purchase. As the vehicle is not registered till date, I am unable to use and in total about 20 Km driven ( Took the delivery to my home, kept idle and returned back to show room for registration ) while hand over for registration on[protected]. Requesting to issue a extended warranty for the above period ( Period between Delivery and Registration ) and issue a official confirmation. Hope you understand the concern of a TVS customer and requesting to do needful. Lakshminarasimhan. Mobile +[protected] E Mail : [protected]@electronicsmarine.co.in;[protected]@gmail.com

Regarding call ref. No.47443. I have filed complaint regarding milage of my Jupiter. I received call from your costumer care from [protected]. I went twice to the service center. Finally today I got my Jupiter serviced after three hour waiting. I received a call from that no. who asked me why i have not called him before delivery and threatened me for not attending my any complaint in future whosoever I am. This is very embaressing I have been threatened from your costumer care. I am going to spread this through social media..if my complaint is not redressed

Dear CC, I bought a TVS Apache RTR 160 on 21.06.2013, Engine No OE4ED2472716, Chassis No MD634KE48D2E83929, I am facing problem since day 1, and no body is taking my bike problem seriously and they don't know what the problem is, Agency is Raj Motors Sunhet, District Kangra State H.P. And all services are being done by the authoutrised Dealer which is mentioned above. every time they gave me assurance that next time it will be ok and this has been done five times and I am really fed up by their harassment. The problem in Bike is it does not speed up more than 60 KMPH and sometimes it does not start and engine is under guranttee and they have demanded for a change of Carburettor which is not a viable for me. Kindly do the needful and look in this matter as it is a harassment for me as from day 1 I did told my problem. Regards, Amandeep [protected] [protected]@gmail.com

HI SIR I HAD GOT APPACHE 160 BIKE PAST 8 MONTHS BEFORE TILL NOW I HAD NOT RECIVED MY RC BOOK. THEY WERE NOT GIVE PROPER REASON FOR THAT I WANT TO FILE A COMPILNT BEHIND ON THS . BIKE NO; TN47 AF 1564 SHOW ROOM; SRI JAYAM MOTORS PLACE ; VELAYUTHAMPALAYAM DISTICT ; KARUR SHOW ROOM OWNER NAME; T. KUMURAVEL MY COMPLINT NUMBER ON TVS MOTORS ;33493

Hello, This is regarding to complaint against TVS finance services. I bought a TVS Apache RTR 160 bike on installment from TVS authorized dealer – Adishwar TVS, Satellite, Ahmedabad, Gujarat on 25th Dec, 2010. I paid 45, 000/- cash as a down payment and have the loan of remaining amount (approx. 42, 000/-) by TVS finance. We have made all the procedures/formalities by the standard way i.e. signing the docs, submitting docs, cancel checks, ECS legislations, etc. Then after paying a few installments, I reached to TVS finance office located at Thaltej, S.G.Highway, Ahmedabad to discuss about my ECS. I wanted to transfer my ECS to new bank as my account was about to closed from the bank ECS was coming to. So, I consulted the same with the person named Mukesh (Cont. No.: [protected]) over their TVS office, Thaltej and he advised me that this could be possible and I can transfer my ECS to a new bank. He asked me to submit docs for the new account/bank. I requested him to give some time to do so as I did not have any other bank account at that time. So, he advised me to pay my bike installment in cash till I submit the required docs of new bank account to transfer ECS service. Hence, as discussed with Mukesh - I used to pay my bike installment of 1517/- in cash at Drive In Road TVS showroom (Oceanic TVS, Auditya Brahma Samaj Building, Manav Mandir, Nr. R3 Mall, Drive-In Road, Ahmedabad - 380052) to the guy Rajesh Sharma (Cont. No.: [protected]) every month before my ECS due date which is 3rd of every month. I discussed the same issue with Rajesh Sharma and he also assured me not to worry about and ask me to paid the installment in cash every month before due date of the ECS and he told me they won’t issue ECS to bank if I doing so. According to above conversation with TVS executive Rajesh Sharma, I went to him 1st of every month and paid my bike installment in cash and got the slip for that. I have all the slips since I have paid cash installments. So, I was paying installments in cash however I got the message on my mobile no. [protected] every month that “Your ECS 1517/- will be presented on 03/mm/yyyy. Please maintain sufficient fund in your saving account”. I wonder why I was receiving such message. Cause I pay in cash every month. So, I saw this SMS to Rajesh very next month when I went to pay the upcoming installment and ask him regarding the same. He replied me that “You should ignore these SMS as you pay in cash and even before the due date and you will stop receiving such message as soon as I update your installment entries to our database”. So, I paid all the remaining installments by cash before due date. At the last, when I asked to Rajesh about my bikes original paper and N/A NOC after paying my last installment, he replied me that you have to pay the entire penalty amount which is occurred due to your ECS bounced. I argued him at that time as he lied/misguided me. But, he kept saying that he can not help me on this. I told him that I am not going to pay that penalty amount as I have paid all the installments in advance and paid in full. This is clear that TVS collection agent Rajesh Sharma has misguided me because nobody in this world is fool enough that he/she goes to 10 to 15 kms far to pay the installment before due date if the penalty would be charged either. After some time I started receiving calls from TVS finance (i.e. Kanchan, Vishnu) regarding that due amount/penalty. Every time I would make them understood what happened in my case and how that guy (Rajesh) cheated me. Then, the men/women I talked over the call assured me that they will raise my complaint to higher authorities but unfortunately nothing is happened. And I am receiving calls from TVS finance till date with no resolution. So, I have decided to take legal action against TVS finance and Rajesh Sharma. But, before I do so I would like to inform the same to TVS HO – may be they can help me out to this. There is one more reason that I have raised this complaint that the call I received on Sunday 30.11.2014 (No./Time: +[protected]:36AM, +[protected]:42AM ) from the unknown person on behalf of TVS finance. I have had pathetic experience over a phone call with the guy. I did not like his behavior and way of communication at all. I asked him his name at least 10 times but he refused to give it and kept saying “Just tell me the status of payment” or “Bol paisa kab de raha hai”. I never expected this kind of act from TVS. Hoping for positive resolution. Below are listed some information can be useful for this transition: Vehicle Reg. No.: GJ01ML4643 Loan Agreement No.: GJ3030TW00109 Chassis No.: 634KE46B2A51661 Engine No.: OE4AB2217711 Cont. No.: [protected] Thanks & Regards, Mo. Husain Shaikh

I bought new Apache RTR 160 in Bangalore before 5 months (june 2014). this bike has lots of manufacturing defects, initially when i bought it was good, but slowly its starts giving me problems after 10 days. - TVS people are not responding well for the manufacturing defects, They are clearly agreeing that It has manufacturing defect and saying that we can not do anything go and file a case if you can. - bike will get shake if I cross 50km and during slow down also(worst defect of the bike nearly 15 times i have taken to show room, they can not able to solve this issue). - there is no proper balance between front and back tiers because of this, ride become worst and I met with an accident also. - bike is skiding when you put a break. - not at all suitable for long rides because of above problems. - worst tvs people, can not respond properly, when I contact them for the problems above they said that is manufacturing defect, we can not do any thing, if you can go and file a case. I met with an accident with this bike, because of this manufacturing issue. Please help me, Below are my details and bike details. Name : Durgaprasad Mail : prasad.[protected]@gmail.com Contact no : [protected]/ [protected] Vehicle Purchase date : 21/06/2014 Vehicle Registration no. : KA51EK6029 Dealership Name & Location : Arunagiri Motors Agencies, No. 45, Hosur ain Road, Bommanahalli, Bangalore -560068. KMS Run : 2500 KM Thanks and Regards, Durgaprasad N.

Dear sir/mam. I am having a 2014 model TVS Jupiter from "Khandal Motors, Dusad Garden, Diggi Road, Sanganer, Jaipur-302029, phone:[protected], [protected]" on 28/02/2014 . I got it serviced on time from service center of tvs. I am complaining about a problem from last three service. Each time they give a surety that your vehicle will be alright again. After service it works for a month or so properly and then the same start happening as before. Don not know if these nerds are not in a mood to get my vehicle alright again or they are not able to understand the problem of my vehicle. My vehicle stops in between due to which i have to walk many kilometers in search of a repairing center or a convince to get my vehicle back to home. I am really very much exhausted and irritated with this now, from last 3 months Petrol pipe which connects to the carborator and fuel tank got a crack they have changed and two times some clutch plates also changed by them even by kilometers are less then 8000km .Please it will be very helpful from your side if you forward it. My Vehicle no is :RJ14 DD 3384.I kindly request the company and its responsible executives to look in to this matter . Thanks & Regards

I jayanand bought a tvs jupiter before 4 months.It was for my son deepak kj Its engine no BG4FE1179871, chassis no MD626BG4OE1F83257, reg no KL-51-E-5741. And the vehicle met an accident in the month of october. Then this vehicle was submitted in ASHFAN TVS, Wadakanchery, Trichur(dist) on 30th oct 2014. They promissed to give the vehicle within 1 week after repairing.But till date i have not recieved my vehicle. I NEVER EXPECTED THIS FROM TVS MOTORS. I request to take needful action from your side. It would be helpful if i get my vehicle as soon as possible.

I've purchased TVS Wego in the year around Nov 2011 and the vehicle no. is PB11 AV 2322. On 17 Nov 2014 it develop a snag and could not start. None of electrical equipments working. On visit to a workshop serviceman says that the entire electric wire set got damages. The reasons is also not known to him. My concern is that the TVS has a reputed market leader in its segment. I'm surprised that the quality of the product is not up to the mark. That's why the entire electric set wires got damaged. As their shelf life is very long but it got defunct in a span of three years. As i'm TVS freak person. I've never opt for any other brands. It is my humble request to you that the electrical wire set should be replaced in a goodwill gesture. I hope to hear from you soon as the vehicle is in TVS workshop Yasodha Motors, Patiala.

I bought the vehicle TVS Wego on 21-NOV-2014 (Friday) from Arunagiri TVS, Kalyan Nagar, Bangalore. I used in only one 22/11/2014 - Saturday to goto my office and comeback. The backside alloy wheel is damaged & blow is not getting stopped. When i raise the issue & left my vehicle for servicing on 23/11/2014-Sunday. Service manager asked me to wait for 3 day as part is not available. I waited till today that's 25/11/2014 but no progress on it, when i called your center they are saying the same reason parts are not available and need to wait for 2 more days. Why did you guys sell the vehicle when you cannot maintain the parts? Its really frustrating and unprofessional service. I have choosed a wrong product and also a wrong center for my needs. Regards, Ravi Katagi Contact: +91-[protected]

Dear sir, i purchased tvs jupiter chassis no-MD626BG48E1H52201, ENGINE NO- BG4HE1248594 .The tvs financeir told me wrongly about monthly EMI 2496/- he is not included the insurance amount and also he is not at all discussed about that, Now they passed the cheque it bounce and they saying 450/-extra. why should i pay the amount and also i have the quotation i want explation urgency

Dear Sir /Madam, I was purchased TVS Wego on dtd. 5/11/2011 from M/s. Ruhi Motors, Vapi, details as under... Engine No. OG4KB1236424 & Chassis no. MD626AG48BIK42885 My vehicle was meet accident, then I was sent for repair to M/s. Ruhi Motors, Vapi on dtd 10/10/2014 vide job card no. 2221, I was paid Rs. 5000/- as advance. from that day M/s Ruhi Motors unable to repair the vehicle and every day promiss for delivery within 2/3 days. but almost 1 and half months gone they are not deliver my vehicle. its my first complaint to you. if you are not take any action then i will go to consumer court. Mordhwaj R Singh [protected] email ID. '[protected]@yahoo.com'

Dear Sir/Madam I would like to inform you that i was purchased a new TVS STAR CITY 100cc Bike in Nov, 2011 from S. Nath Auto Agencies, Ballabhgarh. I regret to inform you that now my bike is not starting from last 10 days and it is lying in TVS show room (S. Nath Auto Agencies) but mechanic is not able to resolve the issue. I am not able to do my job from last 10 days due to non availability of my bike and TVS showroom mechanic has informed me that your bike can not be started now because TVS has stopped the manufacturing of the subject bike due to this issue any part is not available in the market. So i request you to resolve the issue on top priority. Your immedite action shall be highly appreciated. Regards Vijay Rana [protected]