TVS Motor Company Complaints & Reviews

Hi,
This is Vasumathi from Adyar. I have a TVS WEGO # TN 47 BP 9325 for around a year. On 19th of Jan, I had availed the 5th free service. Before this service I was very happy with the vehicle with respect to mileage, It was around 50. After this service, I had been facing the below mentioned issues

1) Low mileage - was around 30
2) Vehicle gets switched off automatically. It happened when I was waiting in the traffic.

Since, 26th of Jan, was the public holiday. I went to Ramkay TVS - adyar on 2nd of Feb. I had reported the above issues.

For mileage issue - Two times the mileage test had been taken, first time it was around 45 the second time it was around 40. It was concluded as 45. I don’t know why it is. For point 2, few adjustments had been made.

I have the following questions
1. What is the effectiveness of this free service?
2. for mileage issue
When I was purchasing this WEGO I was told by Ramkay TVS - adyar that the expected mileage was 50+.
On 2nd of Feb, the person who had done the service confirmed me that 40 is the decent mileage.
The marketing section of Ramkay TVS - adyar confirmed as on 2nd of Feb that the expected mileage was 45.
The marketing section of TVS - Solinganallur confirmed as on 4th of Feb that the expected mileage was 50+.
In your website, it is projected as 58*.
I agree there can be plus or minus 5. Please let me know the exact detail regarding this.
3.The issue - Vehicle gets switched off automatically. Why it was noticed in the service? Please note that still I face this issue even yesterday it had re-occurred.


Thanks
Vasumathi

Myself Karmveer Singh. I wanted to buy TVS XL HD from Kunal Auto, the main authorised dealer of TVS motor in Rewari, Haryana. But when i asked TVS helpline than i knew that Kunal Auto charges 2000 rupees extra to company's official ex-showroom price. According to TVS helpline ex-shoroom price of TVS XL HD in Rewari Haryana is Rs. 26,550, but Kunal Auto who is the main authories dealer of TVS motor in Rewari the price of the same product is Rs. 28,400. I get registered a complained against Kunal Auto to TVS helpline (Karuna attendant) on 1st February, 2013, complained reference no. is 15002. Helpline asked me to wait 24 hours to get a solution but i am still waiting for last 8 days (almost more than 172 hours), and there is no response from TVS officials. Services of this company are really worst than others. There is huge difference between the ex-showroom price officially and in reality. They just cheat customers.

Vehicle engine problem for the last 2 months, given 4 times for service, not yet rectified in PANDIAN TVS, MADURAI ATTENDED BY CHARLES
Vehicle Number : TN58AC3747
Model : Apache 160
Year : 2012

Kindly help to get solution, it's worth 80.05K

Waiting for your coordination.

Mob:[protected]
Balamurugan,Madurai

Dear Sir,

This is sanjeev kumar bansal. my client purchased TVS APACHE 160 RTR On Date 15/02/2012 ,for amount Rs 67,400/- in SHAHI MOTORS TVS show room RANBIR COLLEGE ROAD SANGRUR AND HEAD OFFICE NABHA ROAD MALERKOTLA.NOW SHAHI MOTORS SANGRUR IS TAKEOVER INTO GURUKIRPA MOTORS AT SAME ADRESS.

from the date of purchase i am facing many problems, its engine is giving every time gives some noise like tik tik. iwent many time his service centre they says it is ok i also given a complaint on toll free no but tey are not giving any response.when my client went to service his owner says you don,t purchase from us you purchased from SHAHI MOTORS.they are misbehaving and roughly talking.

So I want keep against case on TVS motor company,and i want surrender My vehicle to company, I Want clear explination regarding my complaint.I was very unsatisfied about TVS company


Thanking Sir,
Your's Faithfully,
sanjeev kumar bansal,
[protected],[protected]
[protected]@YAHOO.COM

I AM ARKO PAL FROM BANGALORE ,I BROUGHT MY TVS APACHE 180 ABS FROM TVS VENKATESHWARA MOTRS ,KR PURAM REG. NO -KA 53Y 7498 , THE FIRST DAY ALL SORT OF PROBLEM STARTED

1) CHAIN PROBLEM - PROBLEM WAS SOLVED SOMEHOW.. STILL SOME NOISE IS THERE

2) INDICATORS WENT OFF - PROBLEM SOLVED

3) HANDLE SHAKED TOO MUCH - SERVICE PERSON STIL NOT YET RECOGNISED ,, THEY R SAYING MY WEIGHT TO LESS ,, NONSENCE EXCUSES I DONT UNDERSTAND

4) FRONT VISOR NOISE - PROBLE NOT RESOLVED

5) FRONT WHEEL BUBBLING - STILL NO YET SOLVED

I MEAN WHY ALL THIS PROBLEM , I SPEND RS 1,00.000 FOR THIS PROBLEM , I DONT HAVE TO MUCH OF TIME TO VISIT SERVICE EACH ND EVERY DAY

I DONT KNOW WHAT THESE SERVICE PEOPLE DOES

PLEASE DO SOMETHING , ALTEAST COMPANY SHOULD TAKE BACK THE BIKE AND MAKE IT ND GIVE IT TO ME...

NOW I AM FEELING LIKE TO FILE A CASE AGAINST DEALER ND COMPANY FOR SELLING USELESS BIKES..

i have purchased tvs scooty strreak from deni tvs, bahadarpur, patna. the meter cover has been broken by some reason. when i consulted the service centre, they said that the meter glass is not available, if i wait for 1 month they will order it and get the supply.
but after 2 months they couldnt provide me the meter glass. instead they told me that the meter glass is not available loose. TVS company doesnt make meter glass or provide it,so i have to change whole meter kit.
i have a complain about tvs that why it is not providing the parts even at its authorised service centre.
i am very dissappointed with tvs, even the scooty streak performance is not good enough,i use it only in patna main town but it always costs high maintenance costs.
tarun [protected]

I bought a Wego a year back.. The battery is totally down and the vehicle does not start even with kick.. The services rendered is horrible too.. The motive is only to charge us for change of oil, wash (just the body) etc... No complaints are looked into... It has reached a state where the battery has to be replaced if the vehicle has to work...

Hi,

I had purchased TVS Wego in the month of May 2011. First one year everything was good but since last 3-4 months bikes performance is gone down drastically.
1) Engine oil leakage started and couple of rounds to authorized service station also not helped issue still persists
2) Mileage never crossed 40 KMPH since purchase
3) Service quality is pathetic and not customer friendly

can someone please help me to overcome from above problems?

Thanks,
Mahesh

I had purchased a TVS Apache RTR 160 bike. And the battery which came with the bike happened to be a faulty one. When i inquired about it with the dealers they temporarily solved the issue by just repairing it ( where as it required a complete replacement). When the battery started causing problem again i went to the main dealers on 30-11-12 and they sent the faulty battery to the Exide godown to replace it under warranty. Now after 20 days and almost 7 visits and 100 phone calls they seem to be just indefinitely postponing it further giving some lame resons. I'm frustrated by this unprofessional behavior by the service team of TVS and I'd like to register a complaint against the Bommanalli Branch of TVS, Bangalore.

Because improper servicing done by MAHESH AUTO and their mechanics my bike have all those problems.
Performance of my also gone down cause of that its milege is reduced now.
My name is Manish Paliwal and Mobile no. is [protected].
Hope all these problems in my bike will be solved as soon as possible.

TVS MOTORS

Add a Comment


ersandeepkumarmehta on Nov 14, 2012



SELF START BATTERY DEFECT
PURCHASED TVS WEGO ON 30/08/10 FROM FATEHPURIA MOTORS,KOTA, NO. IS RJ20/SN 2142. VEHICLE STARTED TROUBLE ON SELF START AND IN 5/6 SERVICE ( NEARLY IN FEB 12) IT WAS TOLD THAT VEHICLE HAS BATTERY PROBLEM SO BATTERY WAS REPLACED. AGAIN THE SAME PROBLEM ARISED IN AUG 12, THE COMPLAINT LODGED ONLINE TO TVS, IT WAS TOLD THAT THIS IS A DESIGN DEFECT AND COMPANY REPLACED BATTERY AGAIN. WHEN ASKED WHAT IS THE PERMANENT SOLUTION, IT WAS TOLD THAT COMPANY HAS CHANGED THE BATTERY ALONG WITH ITS MODULES IN NEW VEHICLES BUT FOR OLD VEHICLES THE BATTERY WILL BE REPLACED.
AGAIN THE SELF START PROBLEM STARTED FROM 1st OF NOV-12 AND THE ONLINE COMPLAINT LODGED , REFERENCE NUMBER IS 20752 DT 05/11/12. THIS TIME COMPANY SAID THAT THE OLD DRY TYPE BATTERY HAS TO BE REPLACED BY THE NEW LIQUID TYPE BATTERY WITH ITS MODULE AND BECAUSE 2 YRS WARRANTY HAS BEEN FINISHED THEY CHARGED RS. 1236.00 FOR THIS CHANGE.
IT IS SUBMITTED THAT DESPITE KNOWING THE MANUFACTURING BATTERY DEFECT, COMPANY REPLACED THE DRY BATTERY TWO TIMES DURING WARRANTY PERIOD WHILE THE SAME PROBLEM HAS BEEN RESOLVED IN NEW VEHICLES . AS SOON AS THE WARRANTY PERIOD FINISHED COMPANY CHANGED THE MODULE & BATTERY ON PAYMENT BASIS.
IT IS REQUESTED TO GIVE DUE RELIEF FOR THE TROUBLE AND MISCHIEVIOUS CUSTOMER CARE KNOWINGLY
Comments
Nov 20, 2012 by

ersandeepkumarmehta


Further got call from TVS through Mr. Subramanyam Sinha on 17/11/12 and then on 19/11/12 and he told to contact to Mr. naushad at Fatehpuria motors, Kota for submission of battery and bill for rectification of complaint and any problem. I submitted both the items today 20/11/12 at 10:15AM, but the further decision was hold because of mail requirement from TVS.
But it is my bad luck that today when i opened my seat for handing over the old battery A crack was noticed near three bolts in utility box where the mounting of new liquid battery bolted. When I told Mr. Naushad that this has been developed during replacement, he said that it is due to customer fault.what a pity?
Will attach the photo of that crack later as instantly no camera was available.
Nov 21, 2012 by

ersandeepkumarmehta


attached herewith the photo of crack done during battery changing.

Nov 22, 2012 by

ersandeepkumarmehta


the crack photos are now attached.

My part complaint resolved but remaining part pertaining to dealer M/s Fatehpuria Motors, Kota remained unattentive.

Hi
I Purchased TVS Wego from SBM TVS Motors, Peravallur branch during Jun 2011 ,and exactly after running 1000kms the speedometer stopped working and everytime i complaint during every service it was fixed but i was charged for the cable change along with labor charges and taxes extra,but it did not last for longer period till date the speedometer cable (Warm cable or whatever they call it as) has been replaced 5 times and everytime i was charged along with the normal service bill.
Despite complaining to TVS via their website and talking to their support rep i was assured verbally that it would be fixed next time but they always fail, i believe their dealers or mechanics are not equipped to provide a permanent solution or the vehicle itself must be a defective one.

Therez no proper timing and coordination in madhaveli service station, people are not giving response properly to customer
also they are not providing vehicle on time, just free service taking 2 days with out any problem, paid service they are ready to provide one day.
Once person saying service got finished end of the day, another person saying itz take time two days, very disappoint about person them responsibility

PURCHASED TVS WEGO ON 30/08/10 FROM FATEHPURIA MOTORS,KOTA, NO. IS RJ20/SN 2142. VEHICLE STARTED TROUBLE ON SELF START AND IN 5/6 SERVICE ( NEARLY IN FEB 12) IT WAS TOLD THAT VEHICLE HAS BATTERY PROBLEM SO BATTERY WAS REPLACED. AGAIN THE SAME PROBLEM ARISED IN AUG 12, THE COMPLAINT LODGED ONLINE TO TVS, IT WAS TOLD THAT THIS IS A DESIGN DEFECT AND COMPANY REPLACED BATTERY AGAIN. WHEN ASKED WHAT IS THE PERMANENT SOLUTION, IT WAS TOLD THAT COMPANY HAS CHANGED THE BATTERY ALONG WITH ITS MODULES IN NEW VEHICLES BUT FOR OLD VEHICLES THE BATTERY WILL BE REPLACED.
AGAIN THE SELF START PROBLEM STARTED FROM 1st OF NOV-12 AND THE ONLINE COMPLAINT LODGED , REFERENCE NUMBER IS 20752 DT 05/11/12. THIS TIME COMPANY SAID THAT THE OLD DRY TYPE BATTERY HAS TO BE REPLACED BY THE NEW LIQUID TYPE BATTERY WITH ITS MODULE AND BECAUSE 2 YRS WARRANTY HAS BEEN FINISHED THEY CHARGED RS. 1236.00 FOR THIS CHANGE.
IT IS SUBMITTED THAT DESPITE KNOWING THE MANUFACTURING BATTERY DEFECT, COMPANY REPLACED THE DRY BATTERY TWO TIMES DURING WARRANTY PERIOD WHILE THE SAME PROBLEM HAS BEEN RESOLVED IN NEW VEHICLES . AS SOON AS THE WARRANTY PERIOD FINISHED COMPANY CHANGED THE MODULE & BATTERY ON PAYMENT BASIS.
IT IS REQUESTED TO GIVE DUE RELIEF FOR THE TROUBLE AND MISCHIEVIOUS CUSTOMER CARE KNOWINGLY.

This is to inform you that I have purchased TVS Wego on 5th May 2011 from Chaudhary Motor, Gurgaon.
It has started giving trouble since within the six month of its purchase.

The major issue at the moment is the Rear Tyre Cracking at multiple location and Uneven Tyre Wear.
I want the faulty tyre replaced and the wear problem should be resolved.
Other complaints are:
1. Two times battery replaced for starting trouble and still the starter not responding in a single time while starting from stop light.
2. Once the kilometer stopped working for that the meter gear has replaced.
3. TVS sticker at meter has dis located by itself.
4. Tyre wear and Cracking issue.

Regards
Himanshu Sharma
[protected]

Owner : PAMPA ADHIKARI, TVS WEGO, DATE OF SALE –[protected] , FRAME NO – MD626AG41B1E61139 , ENGINE NO – OG4EB1163551 , CONTACT NO – [protected] , EMAIL ID – suv.[protected]@gmail.com , DELEAR : TN TVS , HOWRAH , KALITALA. (RUN KM – 3673 KM ONLY)
SL NO SERVICING BEFORE SERVICE AFTER SERVICE PARTS CHANGE REMARKS OF TVS REPRESENTATIVE
1 1st Self start problem
Low mileage
Suddenly engine stop during running Full tank oil stolen ENGINE oil change
2 2nd Self start problem
Low mileage
Suddenly engine stop during running Front brake noisy ENGINE oil change
3 3rd Front brake noisy
Self start problem
Handle jam
Suddenly engine stop during running Handle jam
Front brake noisy Gear oil change
Brake switch change
4 4th Handle jam Front cover screw missing ENGINE oil change
5 Mela service
Front cover screw missing
Handle jam Pending
Km meter not working [protected]
6 5th Front cover screw missing
Km meter not working Pending
Front brake fail Brake wire
Spring
nut

I wants to draw kind attention of TVS motors, from day one my bike having regular problem, I am shocked about year of the bike 2011. pl. reply my quarries
1) I want list , which components are under in warranty period.
2) Why failure increase after every servicing
3) Who will responsible for front brake fail after service first brake applied –
4) Who will responsible for suddenly engine stop during running ,
Your early response is highly appreciated, proper investigation with RRCA.
Regards,
Suvendu Adhikari
[protected]
Suv.[protected]@gmail.com

Dear Sir,

Am living in Chennai but my family resides in Virudhachalm. I wanted to buy a bike for my brother and since TVS's preferred brand in our home, i had gone to Sri krishna Motors, Virudhachalam to enquire about the TVS motor bikes.

But people present in the showroom had treated us so badly and were not even answering properly our enquiries.

They told us that they dont know and owner(Mr RT. Ananth) is unavailable and asked us to speak to him. On calling him up, he shouted back at us for disturbing him and told us to get the info from the shop.

If this is the way, TVS distributors treat their customers and that too in such a competitive market scenario when there are so many brands like Mahindra, Vespa available, TVS will surely loose its loyal clientele and valuable marketshare.

After such an experience, am off TVS motorbikes brand

From

Mr.Ashok
Chennai

Sir i have purchase tvs wego in 10.8.2012 all is done like no.plat, insurance, tax etc. but till now 20.10.2012 not issue the blue book, i have no complain for tvs company, i just want to provide my scooty's blue as soon as possible. Waiting your valuable response pls.


regards
Rudradip Acharjee
mob. [protected]

Dear Sir/Mam,

I have purchased my TVS Wego Last November i.e 2011 since than i have done three servicing at Pune & my bike was
running fine without any problems.
Now I did my fourth servicing at Ak Ghandhi Nagpur after which my Electric start has stopped working, so every time i
decide to go out I have to Kick. This is causing problems as I dont want to kick & also I dont know whom to approach
as they may treat this problems differently

i have bought the tvs apache rtr 180 from the dealer of tvs company in kadayanallur-627751, with full cash. the service is not good , and i have problem in my digital display the setting were automatically changed during long drive ,,,, and lot of vibration,. . i have mentioned this problem to the dealer during last two services they trying to convince me and they are not ready to solve the problems.........