TVS Motor Company Complaints & Reviews

I purchased TVS Apache RTR 160 From TVS Tayal (Faridabad). This bike has lots of problem. Major Problem is in its Engine. Engine was Repaired 5 times only in the time duration of 10 months. But still bike engine got lots of problem. When i m asking them for changing the Engine they r not taking it seriously and they are denying to replace engine.

Dear Sir,
My self Rakesh Mohanty and i have purchased a TVS apache from Sushil Motor, Cuttack on dtd 16.04.11 but last
10 days my head dipper switch and power on of switch given fault and due to this reason my 2 nos head light
burnt which cost is arround 150/- . But sorry to say that to replace that two switch i visit to TVS dealer Sushil Motor and
Arnapurna motor 3 to 4 times but they always says that they have no stock of that two switch and again re greatly say that
two nos minor switches are not available at TVS authorized dealer. So i dont expect this type of service from a leading TVS
Motor cycle manufacturing company.

I hope after receiving the complain TVS company take a necessary action,

Thanks
Rakesh Mohanty
M-[protected]

sir,

I HAVE PURCHASED MY VEHICLE ON MARCH 2010, EVERYDAY I AM FACING PROBLEM WITH MY VEHICLE, 1. MILEAGE PROBLEM, 2.MISS FIRING SOUND 3.DURING RUNNING SUDDEN OFF, 4.UNWANTED NOISE FROM MY VEHICLE.
THESE PROBLEM I AM FACING, AND RECENTLY ON 15TH FEB'2012 I GAVE MY VEHICLE TO RAMKAY TVS, SPECIFICALLY I TOLD THEM TO CHANGE MY BREAK SHOES, BECAUSE IT ALSO MAKE HUGE KREECH NOISE, BUT RAMKEP TECHINICAL PEOPLE DIDN'T DO ANY THING. AS PER ASSURANCE BY THE TVS COMPANY, MILEAGE IS NOT SATISFACTORY. EVEN AFTER SERVICE JUST 35 -40KM ONLY MILEAGE, AND FROM TODAY MORNING MISFIRING SOUND IS STARTED COMING. MY VEHICLE IS 5YEAR WARRANTY, DURING THIS WARRENTY PERIOD COMPANY IS RESPONSIBLE FOR KEEPING THE ASSURANCE AS DECLARED THROUGH ADVERTISEMENT, AND MANUAL. FROM PRABHA TVS I SWITCHED OVER TO RAMKAY TVS FOR BETTER SERVICE, BUT RECENT SERVICE IS JUST WASH MY VEHICLE, AND APPLY COOLANT OIL ON TOP OF MY VEHICLE FOR POLISING, THATS ALL. EVEN AT THE TIME OF DELIVERY I FOUND OUT MY VEHICLE HANDLE BAR IS SHAKING, WHICH I TOLD THEM AT THE TIME OF HANDEDOVER MY VEHICLE FOR SERVICE. THEN I PURCHASED TWO RUBBER BUSH, AND ASK THE MECHANIC TO CHANGE IT. BEFORE THIS INCIDENT YOUR MECHANIC ARGUED WITH ME HANDLE BAR IS DULY SERVICED AND THIS IS SHAKE IS QUITE NORMAL. THEN I PROVED WITH ONE NEW VEHICLE WHICH IS IN SHOW ROOM. THEN ONLY HE ACCEPTED, AND HE CALLED THE MECHANIC FOR RECTIFYING THE SAME. THIS WHAT YOUR MECHANIC IS KNOWN.
NOW WHAT I HAVE TO DO? SHALL I GO FOR LEGAL PROCEDURE THROUGH CONSUMER REDDRESSAL FORUM FOR MILEAGE PROBLEM.

KINDLY LET ME KNOW.
THANKS AND REGARDS

Senthil
[protected]

Subject: Registration of TVS APACHE –RTR-160 Motor Cycle Model No- MD634KE45B2P30494 Engine No- OE4PB2353164.

Respected Sir,

With due respect I beg to state that I have purchased a Motor Cycle APACHE RTR 160 bearing number noted above from the Bright Automobile PVT. Ltd. Keshabgang Chati Rajbati,Burdwan dated on 20/02/2012.
I have already applied for registration on 22/02/2012 in your office vide receipt No BWN/11/C 074227 bearing ST 2405 dated on 22/02/2012.
Kindly arrange for registration of the aforesaid vehicle at the earliest so that I may be able to use the vehicle.
Thanking you in anticipation.

Yours faithfully
Dr.Amitava Ghosh
Subhaspally tetuitola,near Raj College post Rajbati Dist burdwan pin 713104. contact no [protected],mail [protected]@gmail.com

Hello,


I’m Dhananjay from Chennai, last year January 2011 I bought a TVS Wego bike. In this last one year 3 times they had changed the battery after a more struggle from my end. In the mid of November 2011, they had changed the battery on 3rd time. During the 6th Free service (17th Feb 2012) they found the battery is gone faulty and asking me to take the charge.

During the last change orally they confirmed that battery will have 1 year warranty and they had given assurance that the problem will not occur again. For a safer side I requested to either fix the issue or to replace the bike (or Buy back). I made a complaint through email and called up TVS support center for lot of time, but not received a acceptance/reply mail from TVS.

Today they call back and said I have to pay the charges for replacing the battery as the warranty got expired. As a consumer, it’s not possible for me to change the battery for 2 months once. My request is either they have to fix the issue in this vehicle or buy back.

I request the support for closing this issue.


Thanks and Regards,


Dhananjayakumar.T
[protected].
My email ID: [protected]@gmail.com

Note: Attached the mail communication I sent to TVS Service Center.

Respected Sir,

I have purchase TVS Apache RTR 160 in 10th Nov'11, since purchase, I am facing problem beginning the 1st day in gear shifting and that is also in starting gear (1st Gear). Even after my religious follow up with TVS service station in A. bad, I have not found the satisfactory result; they have open the engine of Bike, three (3) times. I am very much disappointed with this.I want to replace the bike with new one / return of my money back to me.

Appreciate your timely support in this matter.

Thanks
Vijay Patani
MO : [protected]

I have an Apache RTR FI. Overall the performance of the bike is very good but the parts & service is pathetic.Within 3 months after purchase the speedometer stopped working. I was informed it is not covered under warranty! And in any case the part is not available until a few days(which again will have NO WARRANTY). So I paid to get it replaced with my local mechanic who did it in 1 day WITH 6 MONTHS WARRANTY!!!

Recently I went to give the bike to Vijay TVS for servicing coz the bike would not stop accelerating even after releasing the accelerator, plus the fuel indicator is not working. He told me to go to Siddhivinayak TVS as "HE DINT HAVE THE EQUIPMENT TO FIX THE ISSUE". So I had to travel all the way from Borivali(east) to Goregaon(west).Siddhivinayak TVS got the deacceleration fixed but got a few scratches on my bike. They just kept silent after I complained about the scratches. They also did not fix the fuel indicator & just told me that it's due to less petrol in the tank. I told them that even when there is over 7 litres petrol the indicator still does not work but they kept saying that it's due to less petrol. He also told me that RTR FI parts are in shortage and there was another bike waiting for over a week for a fuel pump!

I really liked the bike but the quality of parts used and after sales service has led me to decide never to buy or recommend a TVS product again.

Susheel motors is very good and large distributors of TVS in hyderabad but the service provided by them is very poor. I purchased my APACHE there and it is timely serviced (every two or two and half months post-warranty) with them since past 2 and 1/2 years. The supervisors unnecessarily suggests for replacement without even examining the faulted part which costs the customer more. Even the service charges they collect are much high. Many a times, I had to repeatedly go to them for the same problem. After multiple visits and escalations, they fixed it and this time they couldn't even fix my bike's engine problem.

Once again i am here to complain about the bad average of TVS wego. I went to company's showroom many time complaining the same poor average. And last time when i filled my scooty to check the average ithas given just 80 km in 3.25 ltrs. please advice how to fix it i am really dissatisfied with service of TVS WEGO

REG NUM hr10s0969
Sonia
[protected]

I have purchased a TVS wego on 20the jan 2011 on name of neha kala from prime TVS adajan. They have sold me defect product. IT handle was bend from starting only. After 3 visits theey were able to repairr it properly.
On my first service theey stolen petrol and also accepted and promise not to do it again.
Due to some reason my head light stop working after 3 monthes.I reached theere to repairr it. They repairr it in a day time and said it is ok now. Next day morning i found theat head light is not working again< i reached theere again. The manger told theat theis is due to thee mechanic fault. He did noy repair it properly. They again repairred it and again after 3 days it stops working. Ultimately after 4 visits theey able to repair it.
After 5-6 monthes my milage meter stops working. They have theat it require to change a wire. They changed it and when drove to few meters and try to take turn wire got stuck in handle and i fell down due to which i was hospitalized for almost a day. After theat i visited theere again and told thee manager whole story buy he take it lightly.
There are few more incidents when horn stop working and theey able to repair it after 2-3 visits,
On my 5 service last week i complaint theat it is not giving satisfactory milage, so pls take care of it. theey called me in afternoon and said theat theere is some problem due to which theere is petrol leakage so require to change some parts. They changed it . After 3 days of servicing again theere is petrol leakage and more thean before.
Pls suggest now what i have to do. Should go theere again to make it repair????? Such a big company is stealing petrol from customers vehicle......Is it not shameful???????? Such a big company has such managers and mechanics who do not know how to treat withe customers and how to repairr vehicle... is it not shameful??????

Regards
Abhishek Jain
[protected]
Reg no GJ05GP8950
ENG NO OG4AB1086476
DEALERS NAME: PRIME MOTORS SURAT

21 January 2012
Chennai
TVS WEGO Complaint - Battery, Speedometer and Engine problems

We had purchased TVS WEGO from SATHYA MOTORS on 2 May, 2011 with Chassis number MD626AG42A1P78214 with engine number OG4PA1081350 with Registration number TN22 CZ 5233. Since purchasing the vehicle we have been experiencing battery problems and electric start problems. Also problems with Speedometer reading, fuel gauge and engine noise of the vehicle has been quite high. Since first free service itself these problems have been surfacing. Presently 3 free services has been completed but still all the above problems have not been clarified.
But the dealership at Sathya Motors has not been able to bring the vehicle to correct running condition. The reason given by them is non-availability of parts. And they have asked us to approach the company by mail for replacement of the vehicle. Or we have the only option of going for a legal remedy.
So we request the concerned authorities to provide us support in this regard and provide appropriate replacement of the said vehicle. Please do the needful.

Thanking You,

V GEETHA
No. 6, Barathidasan Street,
VOC Nagar,
Pammal
Chennai – 600 075
Mobile :[protected]
Email : [protected]@gmail.com

Sir,

Balaji here. My two wheeler is TVS GLX. 2005 model (August). Maintenance costs have been zooming high over the last 1 year every time I visit service center. I have been getting service through authorized service centers only. 5 months back Kubera motors, HSR Layout have changed clutch plates (charged around 1700/-). I was not satsfied with their service since the bike was giving troubles. 2 months back I visited Tristar TVS service center again. They suggested clutch plate replacement and other minor changes (charged around 2200/-). Now, just after 2 months, the vehicle started giving trouble already... When I visited Tristar TVS again, they are asking me to change clutch plates again....

They are not giving any guarantee on parts and further blaming me saying rash driving.... I have been driving 2 wheeler for the last 6.5 years and never faced such issues.

Please let me know what action can be taken against the TVS (or its service centers).

Dear Sir

I Shashikala purchased TVS pep from MEGHDOOT MOTORS,Trinity Circle Bangalore on 10th October 2011.
The vehicle Registration number being KA03-HL-3692

Since the very next day i bought the vehicle i had a clutch issue because of which the back wheel used to get jammed and vehicle movement from thereon would be very noisy.
I brought this to notice of the MEGHDOOT owned service centre near JOGPALYA.

The service centre guys did not solve the issue insipite of 2 free services done there as on 3rd JAN 2012

Everytime i visit them they just do nothing and return back the vehicle telling that the issue is solved.

The service centre Manager is not effecient in understanding the issue of the customers.

Please take this issue to the higher authorites to get the issue solved permanently.

I am ready to go to Consumer court with proper LAWYER's guidance.


Thanking You

Shashikala

to whom so ever it may concern,i have been facing issues with your brand from day one of the purchase from 22.12.11.i have been walking in an out of the showroom from day one regarding various problems..i assume i was been cheated by your so called omraj dealer with some wrecked old tvs wego. Very embarrassing is that their site has no option for complaints.i now know why people go ahead purchasing honda activa.. this is the most irresponsible brand i have ever come across.

I had purchased a TVS Wego in April this year. I am very impressed and appreciate the performance of the vehicle but recently had a very bad experience. 1st was with the speedometer kit has broken twice and to fix it for the first time I had paid twice the amount to an authorised dealer in Bandra. 2nd time when I was riding the bike at a speed of 60 kmph the accelearator cable snapped there was no mishap by gods grace or else I and my wife could have met with an accident. The cable originally cost is Rs. 180 and the bandra dealer sold it to me for 499 and 300 fitting charges. I would request all of you please do not buy the TVS Wego atleast till they do not release all the parts in the market.

I purchased a new WEGO from one of your TVS dealer named ASMI MOTORS on 1/9/11. engine no og4HB1205999. It completes around 4500 km and the ignition starting problem starts.I done a 3rd service for the problem before the service period. Even after the problem not solved. They tell that the battery itself a problem, kindly leave your vehicle for the reason. I left the vehicle on22/12/11,since i am not getting the vehicle corrected. I am totally...

To TVS ,
I own an apache rtr Fi ,2008 model ,for the past three years i have spent nearly 90,000 and still counting
i have all the bills required , the bike spare parts provided by the company is low quality and every three months i have major problem in my bike either self starter gone,magnetic coil broken, battery gone, fuel filter
change every 900 km ,often rear disk pads gone or wiring relay etc... , i have replaced every part and serviced bike on time but still iam spending more , I have spent a lot hence cant sell so please help me with a solution .

Santosh Anand .Y
([protected])

From
Manoj Kumar
Kiliyathil House
Thondiyil P O
Kannur
Mob-[protected]

Dear Sir,
I have bought an Tvs Wego from your dearler Peekey Motors ,Iritty,Kannur .on dated 8/12/2011. On the very next day the vehicle shows a complaint of starter trouble and when I approach the dealer they tells it’s because of wireing complaint and they told like stock was not there and I came back. After next day it shows another complaint of oil seal complaint AND I HAD given the vehicle for service center on dated 16/12/2011 and they told like Monday they will solve my problem. Still now I didn’t get back my vehicle I want an immedite feedback or else I will file a complaint in the court on the very next day.

Yours faithfully
Manoj kumar
21/12/2011

hi my self is prakash , i have purchased tvs Apache rtr 160 on July in NAMAN MOTORS Bangalore..... after two service i have got noise in engine and i informed to service manager bt he told that its common in tvs Apache ..... so i went to ASHWA motors in Bangalore (opp devegowda petrol pump) bt they told tat something is wrong in engine so they took my bike for two days bt problem dint solved ..... and again and again they took my bike for 3 more times after that they totally replaced whole engine but now also i am getting sound in it ........ and fitting is very very bad .... they dint fixed oil nut and front wheel not properly ..... and washing is also very bad .... while washing they done some scratches in it .... if i complained also they don't mind it so please take the action ........

hello
my name is prem chandra. i purchased a tvs apache rtr on05july2009 . i had permanent problem with my bike like wheels, handle n accelator n chain socket . i did all my servicing on time but problem never resolved n whenever i do the complaint to the manager of SAI BABA TVS SERVICE CENTER AT MUMBAI PUNE HIGHWAY NEAR STAR BAZAAR . THEY KEEP MY BIKE FOR 2-3DAYS N THEN ALSO THE PROBLEM IS NOT RESOLEVD . AND THE MANAGER IS VERY RUDE TO THE CUSTOMERS . HE TREATS THE CUSTOMER SO BADLY THAT ......... TILL DATE MY PROBLEM IS NOT RESOLVED .