TVS Motor Company Complaints & Reviews

Hello,


I’m Dhananjay from Chennai, last year January 2011 I bought a TVS Wego bike. In this last one year 3 times they had changed the battery after a more struggle from my end. In the mid of November 2011, they had changed the battery on 3rd time. During the 6th Free service (17th Feb 2012) they found the battery is gone faulty and asking me to take the charge.

During the last change orally they confirmed that battery will have 1 year warranty and they had given assurance that the problem will not occur again. For a safer side I requested to either fix the issue or to replace the bike (or Buy back). I made a complaint through email and called up TVS support center for lot of time, but not received a acceptance/reply mail from TVS.

Today they call back and said I have to pay the charges for replacing the battery as the warranty got expired. As a consumer, it’s not possible for me to change the battery for 2 months once. My request is either they have to fix the issue in this vehicle or buy back.

I request the support for closing this issue.


Thanks and Regards,


Dhananjayakumar.T
[protected].
My email ID: [protected]@gmail.com

Note: Attached the mail communication I sent to TVS Service Center.

Respected Sir,

I have purchase TVS Apache RTR 160 in 10th Nov'11, since purchase, I am facing problem beginning the 1st day in gear shifting and that is also in starting gear (1st Gear). Even after my religious follow up with TVS service station in A. bad, I have not found the satisfactory result; they have open the engine of Bike, three (3) times. I am very much disappointed with this.I want to replace the bike with new one / return of my money back to me.

Appreciate your timely support in this matter.

Thanks
Vijay Patani
MO : [protected]

I have an Apache RTR FI. Overall the performance of the bike is very good but the parts & service is pathetic.Within 3 months after purchase the speedometer stopped working. I was informed it is not covered under warranty! And in any case the part is not available until a few days(which again will have NO WARRANTY). So I paid to get it replaced with my local mechanic who did it in 1 day WITH 6 MONTHS WARRANTY!!!

Recently I went to give the bike to Vijay TVS for servicing coz the bike would not stop accelerating even after releasing the accelerator, plus the fuel indicator is not working. He told me to go to Siddhivinayak TVS as "HE DINT HAVE THE EQUIPMENT TO FIX THE ISSUE". So I had to travel all the way from Borivali(east) to Goregaon(west).Siddhivinayak TVS got the deacceleration fixed but got a few scratches on my bike. They just kept silent after I complained about the scratches. They also did not fix the fuel indicator & just told me that it's due to less petrol in the tank. I told them that even when there is over 7 litres petrol the indicator still does not work but they kept saying that it's due to less petrol. He also told me that RTR FI parts are in shortage and there was another bike waiting for over a week for a fuel pump!

I really liked the bike but the quality of parts used and after sales service has led me to decide never to buy or recommend a TVS product again.

Susheel motors is very good and large distributors of TVS in hyderabad but the service provided by them is very poor. I purchased my APACHE there and it is timely serviced (every two or two and half months post-warranty) with them since past 2 and 1/2 years. The supervisors unnecessarily suggests for replacement without even examining the faulted part which costs the customer more. Even the service charges they collect are much high. Many a times, I had to repeatedly go to them for the same problem. After multiple visits and escalations, they fixed it and this time they couldn't even fix my bike's engine problem.

Once again i am here to complain about the bad average of TVS wego. I went to company's showroom many time complaining the same poor average. And last time when i filled my scooty to check the average ithas given just 80 km in 3.25 ltrs. please advice how to fix it i am really dissatisfied with service of TVS WEGO

REG NUM hr10s0969
Sonia
[protected]

I have purchased a TVS wego on 20the jan 2011 on name of neha kala from prime TVS adajan. They have sold me defect product. IT handle was bend from starting only. After 3 visits theey were able to repairr it properly.
On my first service theey stolen petrol and also accepted and promise not to do it again.
Due to some reason my head light stop working after 3 monthes.I reached theere to repairr it. They repairr it in a day time and said it is ok now. Next day morning i found theat head light is not working again< i reached theere again. The manger told theat theis is due to thee mechanic fault. He did noy repair it properly. They again repairred it and again after 3 days it stops working. Ultimately after 4 visits theey able to repair it.
After 5-6 monthes my milage meter stops working. They have theat it require to change a wire. They changed it and when drove to few meters and try to take turn wire got stuck in handle and i fell down due to which i was hospitalized for almost a day. After theat i visited theere again and told thee manager whole story buy he take it lightly.
There are few more incidents when horn stop working and theey able to repair it after 2-3 visits,
On my 5 service last week i complaint theat it is not giving satisfactory milage, so pls take care of it. theey called me in afternoon and said theat theere is some problem due to which theere is petrol leakage so require to change some parts. They changed it . After 3 days of servicing again theere is petrol leakage and more thean before.
Pls suggest now what i have to do. Should go theere again to make it repair????? Such a big company is stealing petrol from customers vehicle......Is it not shameful???????? Such a big company has such managers and mechanics who do not know how to treat withe customers and how to repairr vehicle... is it not shameful??????

Regards
Abhishek Jain
[protected]
Reg no GJ05GP8950
ENG NO OG4AB1086476
DEALERS NAME: PRIME MOTORS SURAT

21 January 2012
Chennai
TVS WEGO Complaint - Battery, Speedometer and Engine problems

We had purchased TVS WEGO from SATHYA MOTORS on 2 May, 2011 with Chassis number MD626AG42A1P78214 with engine number OG4PA1081350 with Registration number TN22 CZ 5233. Since purchasing the vehicle we have been experiencing battery problems and electric start problems. Also problems with Speedometer reading, fuel gauge and engine noise of the vehicle has been quite high. Since first free service itself these problems have been surfacing. Presently 3 free services has been completed but still all the above problems have not been clarified.
But the dealership at Sathya Motors has not been able to bring the vehicle to correct running condition. The reason given by them is non-availability of parts. And they have asked us to approach the company by mail for replacement of the vehicle. Or we have the only option of going for a legal remedy.
So we request the concerned authorities to provide us support in this regard and provide appropriate replacement of the said vehicle. Please do the needful.

Thanking You,

V GEETHA
No. 6, Barathidasan Street,
VOC Nagar,
Pammal
Chennai – 600 075
Mobile :[protected]
Email : [protected]@gmail.com

Sir,

Balaji here. My two wheeler is TVS GLX. 2005 model (August). Maintenance costs have been zooming high over the last 1 year every time I visit service center. I have been getting service through authorized service centers only. 5 months back Kubera motors, HSR Layout have changed clutch plates (charged around 1700/-). I was not satsfied with their service since the bike was giving troubles. 2 months back I visited Tristar TVS service center again. They suggested clutch plate replacement and other minor changes (charged around 2200/-). Now, just after 2 months, the vehicle started giving trouble already... When I visited Tristar TVS again, they are asking me to change clutch plates again....

They are not giving any guarantee on parts and further blaming me saying rash driving.... I have been driving 2 wheeler for the last 6.5 years and never faced such issues.

Please let me know what action can be taken against the TVS (or its service centers).

Dear Sir

I Shashikala purchased TVS pep from MEGHDOOT MOTORS,Trinity Circle Bangalore on 10th October 2011.
The vehicle Registration number being KA03-HL-3692

Since the very next day i bought the vehicle i had a clutch issue because of which the back wheel used to get jammed and vehicle movement from thereon would be very noisy.
I brought this to notice of the MEGHDOOT owned service centre near JOGPALYA.

The service centre guys did not solve the issue insipite of 2 free services done there as on 3rd JAN 2012

Everytime i visit them they just do nothing and return back the vehicle telling that the issue is solved.

The service centre Manager is not effecient in understanding the issue of the customers.

Please take this issue to the higher authorites to get the issue solved permanently.

I am ready to go to Consumer court with proper LAWYER's guidance.


Thanking You

Shashikala

to whom so ever it may concern,i have been facing issues with your brand from day one of the purchase from 22.12.11.i have been walking in an out of the showroom from day one regarding various problems..i assume i was been cheated by your so called omraj dealer with some wrecked old tvs wego. Very embarrassing is that their site has no option for complaints.i now know why people go ahead purchasing honda activa.. this is the most irresponsible brand i have ever come across.

I had purchased a TVS Wego in April this year. I am very impressed and appreciate the performance of the vehicle but recently had a very bad experience. 1st was with the speedometer kit has broken twice and to fix it for the first time I had paid twice the amount to an authorised dealer in Bandra. 2nd time when I was riding the bike at a speed of 60 kmph the accelearator cable snapped there was no mishap by gods grace or else I and my wife could have met with an accident. The cable originally cost is Rs. 180 and the bandra dealer sold it to me for 499 and 300 fitting charges. I would request all of you please do not buy the TVS Wego atleast till they do not release all the parts in the market.

I purchased a new WEGO from one of your TVS dealer named ASMI MOTORS on 1/9/11. engine no og4HB1205999. It completes around 4500 km and the ignition starting problem starts.I done a 3rd service for the problem before the service period. Even after the problem not solved. They tell that the battery itself a problem, kindly leave your vehicle for the reason. I left the vehicle on22/12/11,since i am not getting the vehicle corrected. I am totally...

To TVS ,
I own an apache rtr Fi ,2008 model ,for the past three years i have spent nearly 90,000 and still counting
i have all the bills required , the bike spare parts provided by the company is low quality and every three months i have major problem in my bike either self starter gone,magnetic coil broken, battery gone, fuel filter
change every 900 km ,often rear disk pads gone or wiring relay etc... , i have replaced every part and serviced bike on time but still iam spending more , I have spent a lot hence cant sell so please help me with a solution .

Santosh Anand .Y
([protected])

From
Manoj Kumar
Kiliyathil House
Thondiyil P O
Kannur
Mob-[protected]

Dear Sir,
I have bought an Tvs Wego from your dearler Peekey Motors ,Iritty,Kannur .on dated 8/12/2011. On the very next day the vehicle shows a complaint of starter trouble and when I approach the dealer they tells it’s because of wireing complaint and they told like stock was not there and I came back. After next day it shows another complaint of oil seal complaint AND I HAD given the vehicle for service center on dated 16/12/2011 and they told like Monday they will solve my problem. Still now I didn’t get back my vehicle I want an immedite feedback or else I will file a complaint in the court on the very next day.

Yours faithfully
Manoj kumar
21/12/2011

hi my self is prakash , i have purchased tvs Apache rtr 160 on July in NAMAN MOTORS Bangalore..... after two service i have got noise in engine and i informed to service manager bt he told that its common in tvs Apache ..... so i went to ASHWA motors in Bangalore (opp devegowda petrol pump) bt they told tat something is wrong in engine so they took my bike for two days bt problem dint solved ..... and again and again they took my bike for 3 more times after that they totally replaced whole engine but now also i am getting sound in it ........ and fitting is very very bad .... they dint fixed oil nut and front wheel not properly ..... and washing is also very bad .... while washing they done some scratches in it .... if i complained also they don't mind it so please take the action ........

hello
my name is prem chandra. i purchased a tvs apache rtr on05july2009 . i had permanent problem with my bike like wheels, handle n accelator n chain socket . i did all my servicing on time but problem never resolved n whenever i do the complaint to the manager of SAI BABA TVS SERVICE CENTER AT MUMBAI PUNE HIGHWAY NEAR STAR BAZAAR . THEY KEEP MY BIKE FOR 2-3DAYS N THEN ALSO THE PROBLEM IS NOT RESOLEVD . AND THE MANAGER IS VERY RUDE TO THE CUSTOMERS . HE TREATS THE CUSTOMER SO BADLY THAT ......... TILL DATE MY PROBLEM IS NOT RESOLVED .

Hi my name is Shaibal Sinha([protected])

I have bought TVS Apache on NOV 2010 and after 6 month it started giving me nothing but troubles. After the secound service, engine started to make strange noises and later found out that the magnate side oneway bearing damaged.one a tome i have replace the same but same problem i a found in one month. This happened in 6 month since i have bought it. Service guys bluffed something and did some fixes but, the original engine sound was gone after that. There was no performance or mileage from then. When i raised a concern about it, then didnt seem to listen.

I have even raised my problem in TVS show room in chaibasa but they do not solv mu probleum. Currently the same problem happened, bearing damaged and oneway clutch as per service guy was damaged.

I'm sick of TVS and it's dealer attitude. Till now no proper action have been taken to solve this problem neither from TVS nor from its dealer in chaibasa.

Sir .I bought tvs wego from above name dealer . He assured me that he is giving me best deal ..but he cheat me breach of trust ..he sold me at very high price and accessories which he promised to provide me ..along with steel guard .helmet .gripper .and etc ..including in that amount ..he not give me ..and when I called him regarding this he made so many excuses ..after 15 days of buying that vehicle he answered properly that u go to service center of tvs which is located at andheri ..name yash motors. From ther I calledup and asked regarding accessories.. he replied that u take all from that service center and take bill too ..I will reimburse u ..but now he is not ready to refund my bill amount ..and my additional amount which he take from me by false representation ....even he not fit speedometer ..harsh automobiles no…[protected]
And he is not ready to give matrix dealer no ..i found .there is another dealer .under the name aasha motors . no [protected]...he also providing me best deal ..i think matrix and harsh both jointly cheating ppl and spoil the name of company ..
when I went to service center ther I asked regarding wego price ..there also I knew that he cheated me ..yash motors is authorized dealer of wego ,,,and harsh automobiles .Mr.Joshi who told me that he is autorisd dealer of tvs and he hv 3 other showroom ..1 at bhaiyander ..other one at vasai . I found that all his statement was false ..he is cheater. His one employee come to me and gaved service card which is complementary services from tvs ..at that card seign and sealed is not harsh automobiles ..that singn and seald is from matrix dealer ..of mira road who is new dealer of tvs ..
his behaviour and abused me on phone ..hurts me ..suffering from mental tension and my blood pressure shootup ..dont know why matrix dealer support him in illegal activity ..I have all bill and and his receipt which he gave and now he is not providing all accessories and reimburse bill amount ..and my extra payment which I all ready paid to him ..this tension affect me in day to daily life routine ..and my work ..
plz for this act of kindness I highly obliged ,,
thanx

sir /madam ..
i bought new TVS WEGO from harsh automobiles at mira road..mr. joshi offered me good deal ..but when i made payment ..and searched in andheri ..i find out that he was not authorised delar, at andheri yash motors who is autorised delear of TVS offering me best price ..when i called mr. joshi he said what ever i told u and make commeeitment about accessaries he will provide me ..but he request me that plz right now ur at yash motors from there service centre u fit all assecceries .and take bill from there i will pay ..all ur asseceriies bill ..about that he talked to yash serive worker too..
but now he denied for all and not ready to reimburs my additional amount which he took and my acessaories bill ..which he was ready to pay me preiviously ..and now abuse me ..and threnting me :" tujh ko jo karna hai karle nai paisa deta" like this
this is mental harrashment for me ..plz do consider as early as possible ,,
for this act of kindness i do needful to u and high obliged .

Defective bike sold
I am amit kumar and i purchased a New bike TVS Apachae RTR 160 by payinh hard cash at your counter after Dhanteras on 29th october and i was very happy to get the bike but the very next day some sound from engine was coming then i took my bike to Showroom dealer i told them that there is some problem in engine as noise was coming from engine then your engineer told me that as this is a new bike some screws are loose and it will be done on your 1st service then on 26th Nov i went at your Narbheram showroom for service then i was told that there is some problem in my engine and engine head needs to be replace as there is some manufacturing defect.

My question is that when i purchased a new bike by paying the total amount then why i will take a defective piece, i do not want that my engine should get open , i want that if bike is defect then it needs to be replaced with a new one......because if within a months time i get to know that it is a defective piect then what is the surity that this will not happen again.


Engine Number-oe4kb2325070