TVS Motor Company Complaints & Reviews

Dear Team, we have purchased new Scooty pept+ in exchange of old Scooty pept. In April 2021.
We have compliant to access Motors authorised dealers of TVS. Where we purchased the vehicle, after two service, it's same bad and worst condition. I believe this Vehicle is not tested before releasing it public.
Starting problem
No pickup in speed
Frequently switching off or stops while riding.
Very hard to ride in traffic and humps, when we slow down, vehicle switch off.
Vehicle unfit to ride

Please look into it.
Thank you
John Edison

Dear sir/madam,
I own a TVS Apache RTR[protected]. I went to your authorized service center for my regular servicing on 6-1-2022. Following is the address of that authorized service center.

Shubhashree Motors, Shop no. 1, 2 and 3, Hinjawadi, Dange Chowk, Pin 411075.

My complaint here is that after servicing my bike, My chain sprocket started making noise, the disk brake working unevenly (which is very unreliable for me), though they said they changed the brake pads, I still feel my brakes are quite unreliable. I also asked them to install handlebar slides but they didn't install them, To which they said the part was not available. I asked them if they can make it available for me, but they denied it reluctantly (I tried calling them multiple times after that, but nobody cared to pick up my call). Overall my experience there was not very pleasant, the seating lounge was unhygienic too.

Also, to be honest, my car costs less for servicing than the amount I had to pay at this showroom. I have also attached an image of the bill for your reference. They claim to have used synthetic engine oil (I am still skeptical about that) even after I explicitly mentioned that I wanted to go with regular engine oil, Usually the consumable charges are inclusive in the service cost, but here, they charged me for both individually, I can't mention each and everything here, but you may see the bill, they have charged me extra for so many things. (955 rupees labor charge?)

When I gave them my credit card for payment, they had the audacity to say that it's going to charge me 2% extra. After some heated discussion, they backed off.

I was a very loyal customer of TVS vehicles, I also own a TVS Victor, Pep+ and have been very happy with the service till now. But this particular experience was very bad for me and has led my to question the integrity and honesty of the company. I'm very optimistic that you will take appropriate action on the management of this service center and keep me updated.

Thanks and regards,
Nikhil Boralkar

Extremely bad consumer service is provided by Ajay Farm Mechanisation Latur, very poor service is provided every time I visit for my bike (Apache RTR 1604v servicing) for example if i had brake issue then they always say that I need to change oil and all even the oil is changed before like they consider things without checking what exactly the fault is even if have problem in kick and rear brake issue then it says that if they bought new lever from their parts providing store and after if it doesn't works for the situation then i can't return it even after checking again it comes like they don't check what actual fault is.

I'M REALLY TIRED OF THIS ILL RESPONSIVE SERVICE.

Hi Team,

I am writing to express my concerns about an incident I experienced. I would like to bring to your attention the fact that I bought a scooty (TVS Jupiter ZX) from the Saturn TVS showroom Bengaluru, Karnataka.
REG NO : KA50EC5799

*On 27th July 2021
I went there to ask whether they remove hypothecation or not. One staff member, Shiva, assisted me with the same and asked for my original RC card, Copy of Loan NOC and other documents. He charged some amount(Rs. 2000) and asked for 15 days' time. He didn't give me any receipt or proof of submitting a document and on asking he told me that the RTO office does not provide any kind of receipt.

After 15 days, I contacted him to understand the status but he kept on dodging the answer and kept on asking me to wait further.

For the past 6 months, I tried to co-operate every possible way, but he continues giving useless excuses.

Post this I tried to connect with the store manager to escalate the issue but he's not supportive at all. Even though I told him atleast give me my original RC card back if you haven't started the process, he is not agreeing to that as well.

So I have done everything in my ability to get the old RC or atleast the new one, But all in vain. Please help me to understand what more I could do?

I don't know whether he lost it or what he did to it but it is a case of cheating and misplacing my original document. As proof I can share with you a picture of transferring money and a screenshot of his conversation if needed. I was patient till now but now it's high time and I'm literally fed up with all this mess. Kindly look into this and resolve my issue. It's very urgent because it involves the original RC.

Below mentioned are the showroom details:
Showroom Name : Saturn TVS
Address : Roopa Complex Police Station Bellary Road, next to Yelahanka, Yelahanka, Bengaluru, Karnataka 560064
Staff Name : Shiva

I didn't expect this kind of behaviour from your company. I look forward to hearing from you as soon as possible to resolve this problem.

Thank you

I have purchased tvs ntorq race xp from SA motors Kazhatuttom, very disappointing service from them. At the time of booking we have paid for ladies handle, seat cover, but at the time of delivery ladies handle was missing and they don't even telling that it is not there, and we noticed that it was not there, then they are saying that it is out of stock.The seat was not closing so easily and it was hard to close it, we have to hit it hard for more times to close it, and they said that it is because of the seat cover and after 5 or 6 times it will close easily. And when we opened the seat at home it was difficult to close it, and hit it hard to close it because the light inside the seat was on and it will lose your battery. Then we contacted SA motors and they said they will send there technician. And it was not there technician and he is not there staff and he is about to join the next day. From this statement we can understand there service 👎. Then we travelled to the showroom and they repaired it. But it was so disgusting 😡
Because they removed the whole seat and placed on the floor, and so many times they removed the whole seat and removed the connection, and it was a new vehicle, it was so sad to see like this.After they repaired it and checked it was closing easily they placed seat back to normal, but they did not connected some connections. And i noticed that the small light inside the seat was not working, then the technicians noticed and they plugged in . With this incident, how can we trust them, and i am afraid of giving my vehicle for service. And we feel some discomfort with this vehicle, and while riding there is a slight change to the right side. The handle is not steady.
Very disappointing service from SA motors Kazhatuttom, and tvs company.
They not considering the customers feelings. 😡😡😡👎👎👎👎👎👎
Bad service👎👎👎👎👎👎👎
Those who are buying a new vehicle, please choose honda, hero where you will get good service .
And i am not satisfied with this vehicle, and this has some manufacturing defects. If I didn't get a positive reply or early Resolvement, I am going to file a complaint in district consumer court.
And it is not Retecfied yet

My complaint here is that after servicing my bike, My chain sprocket started making noise, the disk brake working unevenly (which is very unreliable for me), though they said they changed the brake pads, I still feel my brakes are quite unreliable. I also asked them to install handlebar slides but they didn't install them, To which they said the part was not available. I asked them if they can make it available for me, but they denied it reluctantly (I tried calling them multiple times after that, but nobody cared to pick up my call). Overall my experience there was not very pleasant, the seating lounge was unhygienic too.

Also, to be honest, my car costs less for servicing than the amount I had to pay at this showroom. I have also attached an image of the bill for your reference. They claim to have used synthetic engine oil (I am still skeptical about that) even after I explicitly mentioned that I wanted to go with regular engine oil, Usually, the consumable charges are inclusive in the service cost, but here, they charged me for both individually, I can't mention each and everything here, but you may see the bill, they have charged me extra for so many things. (955 rupees labor charge?)

When I gave them my credit card for payment, they had the audacity to say that it's going to charge me 2% extra. After some heated discussion, they backed off.

I was a very loyal customer of TVS vehicles, I also own a TVS Victor, Pep+ and have been very happy with the service till now. But this particular experience was very bad for me and has led my to question the integrity and honesty of the company. I'm very optimistic that you will take appropriate action on the management of this service center and keep me updated.

Thanks and regards,
Nikhil Boralkar

Dear authorities,

I have purchased tvs sport from Bhawani motors darbhanga on 12/08/21. Chassis number MD625CK23M3G05186 and engine number Ak2GM3502214.

My bike is totally waste because it's a new bike only 3-4 months passed and the bike is generating black smoke from silencer always even from its engine mobile is leakage and milage is worst I am getting 30-35 milage only the bike is totally defective...

I had bought a TVS Jupiter scooter on 13 Dec, 21 registration number DL7SCM0544 with Rs 96, 500. Despite multiple reminders, the dealer is not giving me invoices for road tax, insurance and other charges.
Please do the needful for getting me the invoice from the dealer which contains bifurcation of road tax, insurance and other charges.
Attaching a photo of the bill which also has dealer details with this complaint.
Invoice...

Lost the foot rest, because of not properly fitted it, i bought a Jupiter 125 in the second day itself I lost the. Foot rest which was fallen on somewhere..it's too risk for us if they didn't check all the products before delivery...we lost the item till now we have not been rearranged it.

Purchased New xl100 on 17.01.22 spot cash payment done.. But vehicles accessories certificate insurance certificate pre delivery status certificate pollution certificate gate pass etc. Document not provided by showroom agency i.e TVs Gurudev automobile dalli rajhara balod cg
.. kindly solve my issue as soon as possible.. further going to rti authority

Starting complaint, and regularly sudden off engine on driving mode

TVS_Gr_[protected]

Vehicle number AP39DU6563.
I have purchase idli super vehicle one and half years ago but regularly every month or in every two months there was a complaint from the wiring or from the battery. Till now I have change it to battery even today I have given my vehicle in service even the service man cannot solve this problem. I request to please solve my problem I have frustrated from it

I purchase before 6 months.now I am facing battery issue(start problem), please change battry

I am just adding a feedback of adding a USB charging port in Apache RTR 4v with a separate storage cabin like in Hero Xpulse in the upcoming bikes which will be beneficiary for long trip riders

Madam/ Sir, I purchased your two wheeler Ntroq Race XP on dated 28/11/2021from M/s Dhan Shree TVS motors, Debai(U.P)
My vehicle got accident and it's left side panel become break. I sent my two wheeler to M/s Dhan Shree TVS motors, Debai(U.P) for maintenance on 19/12/2022. My vehicle maintenance is not being done due to non-availability of LHS panel & some other spares As per delar company is unable to provide Ntroq Race XP LHS panel & spares, however he contact many times to company. Without vehicle I am facing lot of problems to attend my duty.
I wrote many mail to TVS, after one month elipse no any response come from TVS side
You are requested may please take intrest in this matter and resolve my problem as earliest.

Regards

Sangeeta Gupta
Ph. [protected]
Vehicle Registration No. UP 13BW0369.

TVS loan repayment agent fraud 2000 rupees

Not bike in not one year but battery low in my bike plz replace battery

I purchased TVS Jupiter BS6 top-end model in Nov 2020. On delivery of the vehicle under seat light and kick starter components were missing. I raised a ticket with your customer care and I have not received any support. ID - TVS_Gr_[protected]. Need help!!

Complained and no response after 3 months of chasing TVS motors

Thank you for reaching out to us and giving us an opportunity to serve you.

Our area representatives will reach out to you to understand your concern in detail and assist you with the same.

Please feel free to contact us at[protected] in case you need further support.

Please note your reference number TVS_Gr_[protected]. Please mention the same in further correspondence regarding this concern.

We assure you that we will do our best to resolve your concern.

Thanks and regards,
TVS Customer Care Team.

I have purchase tvs apache 160 4v bs6 disc. From dugar distributor on dated 02/01/2021, indore, i have made 4 service from dugar and last service he will say that you will be late for 15 day and your free service will be laps and you will be go for paid service