TVS Motor Company Complaints & Reviews

Would like to inform you that I bought a New TVS NTORQ 125 SCOOTY on 16th of this month only after 4 days SCOOTY engine had issue and as per TVS AGENCY THEERE WAS SOME Fault IN. Engine (CAMP SHAFT) currently my SCOOTY is in Uttarakhand and area is in VATSAL agency JASPUR.

No one is eager to help me I have contacted all the agency near by but they did not addressed my concern second the VATSAL agency worker is so rude and arrogant that he was saying we don’t have that part available eather you will arrange it take this SCOOTY to somewhere else I am sharing you the contact number of that person.

I am writing to you as a formal complaint as it’s been two days the SCOOTY is in agency and I need to go to Delhi.

Please take a appropriate action and replace my SCOOTY WITH NEW ONE I don’t need this now.

From first day of purchase my tvs scooty Pep plus has starting problem, sometime it does not start from selfstart and also from kick start, i have complaint two times and tvs customer care generated a ticket number also but no attention given regarding this problem.such poor after sales service

Ever since I took the ntorq, there has been problem with Bluetooth connectivity last 2 year yet so please action and help me.

I have purchased TV's ntorq 125 super squard
And got 1 service but still it is not giving a good mileage
The milage is between 20 to 22 kmpl
I tried to tell the service center but they couldn't solve it
In site it is given that ntorq milage is around 47kmpl but it's not giving even half the milage it claims so kindly please tell me what to do

Service problems, engine problem, charges problem

Sir / Ma'am,

I Bought A TVS Jupiter BS IV In Dec. 2018 Registered In My Son's Name. Previously, I Have Owned A Bajaj, Honda Activa For 12 And 14 Years Respectively. The Ownership And Service Experience With These Scooters Had Been Excellent In The Initial 10 Years. This Indicates That I Am A Long Term User And Maintain My Vehicle In Pristine Condition.
The Ownership And Service Of The TVS Jupiter Which Is Only Two And A Half Old Has Been Horrible. Since The Purchase Of This Scooter, I Have Faced START Problems, Spare Part Failure And Replacement, Frequent Breakdowns. Although, There Is A 5 Year Warranty, I Have Born The Expenses. The Scooter Has Been Regularly Serviced At A Company Authorized Service Center (ASC) And I Also Have An AMC With Them. This Has Resulted In Physical Agony, Mental Stress And Financial Duress.

I Have Listed A Series Of Incidents Which Makes It Evident That I Have Been Delivered A Faulty / Defective Scooter. Repeated Email Feedback, Complaints, Escalations To TVS Motor Co. Have Yielded No Results.

Year 2019:
I Noticed That The Fuel Filler Cap Was Ill Fitted. As It's Fitted In The Rear, It's Noticeable Only From A Side Angle. Secondly, The Spark Plug Spanner Was Missing In The Tool Kit. In The First Service, Which Was Done In The First Month, I Brought These To The Notice Of The Service Advisor At The ASC. He Replied That The Fitting Of The Fuel Cap Is Normal. In Some Other Scooter's It's Worse Than This. TVS Had Stopped Giving The Spark Plug Spanner In The Tool Kit. His Replies Were Quite Alarming. How Could A Reputed Brand Sell A Product With Poor Fit And Finish And Omit A Vital Tool?
Towards The End Of 2019, The Scooter Developed 'START' Problems. It Is Recommended To KICK START The Scooter To Prolong Battery Life. Me And My Son, Religiously Follow This Habit. KICK START Would Rarely Work So We Were Forced To Self Start The Scooter. After Service The START Problem Would Abate But Recur Within A Month Or So. The Indicator Switch Failed And Was Replaced At My Cost. Since It Was A Minor Part, I Did Check The Warranty Criteria.

Year 2020:
My Last Free Service Was Done In Jan. 2020. The Existing 'START' Problem Gave The ASC An Oppurtunity To Fleece Me. They Included Unnecessary Work In The Free Service And Gave Me An Inflated Bill. After An Arguement, The Bill Was Settled With Normal Charges. To Avoid Future Hassles Like This, I Took An AMC With Them. They Also Appointed A Service Advisor For Future Service Which Was The Only Positive Thing.

Year 2021:
This Year Has Been A Nightmare. In Jan '21, The Scooter Wouldn't Start. After Using All Options, The Kick Start, Choke, Self Start, The Scooter Refused To Budge. Being An Experienced Scooter User, I Diagnosed The Fault To Be A Clogged Or Faulty Spark Plug. I Tried To Access The Spark Plug But The Spanner Absent In The Tool Kit Did Not Permit Me. I Raised A Complaint With TVS Cust Care Who Were Prompt To Send A Mechanic. The Mechanic Tried His Best, But He Was Not Authorised To Repair The Scooter. So It Was Useless. I Called The ASC Who Promised To Send A Mechanic. I Was Given False Promises For 3 Days, No Mechanic Attended The Complaint. On The 4th Day, I Went To The ASC Which Is 10 Minutes Away From My Home. I Demanded For A Mechanic And Told Him To Carry A Spark Plug. He Accompanied Me And Found The Spark Plug To Be Faulty. Although Under AMC I Was Charged For The Plug. I Sent A Feedback Email Of The Experience.

In Feb '21, The Brake Lock Was Jammed And The Fuel Guage Stopped Functioning. After Refuelling It Showed An Empty Fuel Tank. With The Existing START Problem And New Issues, I Took The Scooter For Service On 10/02/21. While Taking Delivery, My Son Noticed That The Ignition Assembly Was Displaced.I Brought These To The Notice Of The Advisor Who Walked Off Giving No Reply. Then I Noticed Yellow Oil Paint Spots On The Front Fascia As It Was Parked Outside. I Brought These To The Notice Of The Manager Who Was Passing By. His Remedy Of Washing The Scooter In Plain Water Was Useless As The Oil Paint Had Dried And Was Unremovable. My Scooter Service Turned Into A Damage Event.

On 1st June '21, The Scooter Broke Down Again. It Wouldn't Start. I Raised A Complaint TVS_Gr_[protected] With TVS Cust. Care. A Mechanic From The ASC Came On 4th June '21 And Took Away The Vehicle. After Repeated Kicks He Had Managed To Start The Scooter. As I Had Lost Trust, I Went To The ASC, Called For My Appointed Advisor, Told Him Of The START Issue. He Guessed It As A Battery Issue. The Battery Was Removed And Sent For Charging To An External Vendor While I Waited In The Customer Lounge. I Happened To Notice That The Battery Was An AMCO Brand Which Is Unheard Of. I Had To Pay For Battery Charging. Later On, When I Searched The Internet For Similar Issues, I Found Numerous Complaints For TVS Scooters Fitted With AMCO Batteries.

The Battery Charging Worked For 10 Days. On 12 June '21, I Raised A Grievance With The Same Complaint No. A Mechanic From The ASC Visited On 14 June '21 And Diagnosed It As A Battery Replacement. I Insisted On The Replacement To Be Done Under Warranty. After A Conference Call With The Manager And Territory Manager Who Informed That The Battery Is Warranteed For 1 Year From The Date Of Purchase. I Argued About This As My Scooter Has Been Maintained By Them. It Was Decided To Send The Battery For Testing, Meanwhile A Service Battery Will Be Fitted. I Reluctantly Gave The Scooter. Frantically Called All Phone Nos, Finally Got A Callback On 17 June '21 That The Battery Will Be Sent For Testing And They Can't Give My Vehicle For Use With A Service Battery Fitted.
I Declined, As This Mean't That My Scooter Would Be Lying At The ASC Indefinitely.

Frustrated With The ASC, I Raised A New Complaint TVS_Gr_[protected]. I Got Calls From TVS Service Desk Who After A Couple Of Follow Ups Tried To Convince Me To Change The Battery At My Cost. This Is Unacceptable. I Have Raised A New Complaint Demanding A Permanent Remedy.

NO RESPONSE TILL DATE.

I have left jupiter bike for service in hosur after service i have recieved bike with tire changed so kindly note this and take action asap.

My RC & My Registered number not available from 8 months since buying date. I have so many time inform to dealer but not respond.

Krishna TVS motor
Nalbari assam
DC road

I have work 2mothe tvs company plant1 vechical assembely change winding section i have probelum eye probelum please change deparement i have leave 18days rejoint company please help me sir employer number 236583 neem traing sir

I have purchased my scooty from sahara motors but I have facing engine check light issue when I visit TVs service center Aris Trading company Baramulla they told me you have been pay of 1100 for software update I was ready for give pay but owner told me you have purchased from sahara motors sorry for that we can give you service because u have not purchased with us...sir I am customer this is my choice where I purchased...

On 16.10.2021 Two wheeler left in Harakrishna tVS Valapady informed as engine off while vehicle is in running. Simply water wash and did basic check up and returned with bill amount around 2000 etc. But again engine complaint not rectified. Running around 40 to 50 kms automatically engine off like fuel dry jerk... Temperature meter not clearly indicating . Again I was so much troubled in midway. Very worst service

With reference to the above grievance ID, I have raised a complaint on 6th, Oct 2021. Grievance ID[protected]. Two days after the complaint raised, an officer came from my local TVS dealership and noted down all my queries also my mobile number and he went back saying that he will check with the issues and call me back. After few days i have been receiving a sms that come and visit the showroom. Though i have been for pooja holodays for my native i couldn't reach to the showroom. And today i have received a sms that " Dear SARAVANAKUMAR.P

Your TVS Motor Grievance ID TVS_Gr_[protected] has been closed. We hope this was to your satisfaction. For any support you may reach to us on [protected] or write to us at [protected]@tvsmotor.com referring to this ID".

They have my mobile number and with any prior intimation how may they close the Grievance. ?????

Mene apchye RTR160 purchase kiya tha lekin wthin 6 month me uska sulf kam nhi kr rha th or bike without kick h mene betry cheng kiya tvs work shop visit kr ke lekin uske 20 days ke bat same problum create ho gya batry again down and bike chlte chlte offf ho jati h bike not good please i want solution

I have raised my complaint from 1st service LOW MILEAGE ISSUE (55-60KMPL) TVS SPORTS ES BS4 (MP09VT7183) purchase date 19June 2019.
Tvs technical team do the activity from bike purchase date to till date carburettor changed, spark plug changed, and mileage set many times but still mileage is 58KMPL.

Nobody take necessary action to resolve the problem showroom and TVS TM also.

Sir
I have booked for TVS Jupiter AOL worth Rs 91297/-
and payed advance 40000/- . Still they saying to pay additional 10000 . I will pay remaining amount at delivery day. And they said initially it will take one week for delivery, now they are saying more than two weeks WHY???
I have booked at AKB MOTORS CHAKKORATHUKULAM WEST HILL CALICUT

My bike was out for delivery with dust and mud on foot rest and scraches on fiber body of tank, from Kamal TVs Chembur, is this the way you deliver new bike to customer, and the bike was also not preinspected before delivery.
This was the occasion of Dussehra 2021 with the mood of excitement for new bike apache RTR 200 with dual ABS and riding modes as you call it as premier, This is the way you give service to the customer for premier bikes, atlast they Resolved but the mood was fully ruined.
Any ways this was my first experience with TVs dealers. Thank you
Hope there will be no problem with services for the same bike.

Please halp me
Sir
Mene apni gadi ki 1st sarvice 7/10/21 ko karwai hai. Uske bad trant 10/10/21 ko bettry problm tab mene sarvice center par jakar batya to body open kar bettry nikala Or bettry second hand nikali jiske upar blue markar se 12.92 likha tha or charge date 17/02/21 thi bettry company tata green hai.
Date-15/10/21 se horn bhi kam karna band ho gya. Ye kya hai new gadi me problm kya tvs ki gadi etni khrab hai.
Please request halp me fast. Gadi number-RJ19 DE 1391
Mobile number-[protected]
Name - Munesh kumar
Thanks

I have bought Sccoty pep+ with the registration number- TN64V8598 on November 27, 2020 from RK TVS, Dindigul. From the day one onwards, there is an issue in the scooty that it frequently switched off and unable to start immediately. It is taking around 5 to 10 minutes to start the scooty in this issue. I am regretting very badly to buy this scooty.
Mobile number : [protected]

Tvs motors, KUMARAGURU motors, sendamangalam. Namakkal. They don't inform EMI return related penality charges, and they don't in for insurance value raised for my scooter. I finished my EMI last month. But stil they don't give NOC and my RC book. Yesterday I called the showroom for my scooter rc and NOC. They sait some amount pending to my scooter. They gave somany contact numbers. But they don't give response. They don't notify and pending related information to me. I last more than 2000 rupees for without notify the return of EMI. I'm maintaining balance for EMI still now. I need to clear my pending and need my rc book and NOC from that tvs motors. They don't give better response I'll register my complaint in consumer court. Thanks.

Dear Sir/Madam,

My name is Dharani and I have TVS XL-100 Heavy Duty, which I bought from TVS NP Enterprises, Sembatty.
Show room Name: TVS NP enterprises pvt.ltd
Registration Number: TN57BK7857
Engine No: BP2CL2X32261
Model Name: XL -100 Heavy Duty I-Touch start
Colour : Green
Purchase date: 2 -June – 2020
Payment Method: 30000 cash, remaining amount paid in 12 month of EMI (Monthly- 3030) completed in June’2021.

In July we reached the Sembatty office and checked with one of Staff member (Naveen Kumar) whether we need pay any amount or any pending. And they confirmed that no amount pending, Will receive our RC book in one month. After one month, we checked with same member and he told us Due to Covid it is getting delay from Head Office, Chennai. So we waited another one month. After 20 days we received call from Same staff Naveen, And asked us to pay amount 232 rupees to get our RC Book. I raised a question, why we need to pay Rs 232. However, he convinced me that “Amount is pending for RC Book we need to pay, after payment within 15 days will receive my RC Book “. So I paid 232 Rupees via Google Pay. I did not receive any confirmation message for that amount.
Then after 10 days Got call from Naveen and asked me to pay the amount and again I told him I paid already on same day. He told me to call Kumaresan (who is dealing Finance section in NP Enterprise), to confirm my payment 232Rs . I did the same as he told. And I received a Message on 9/29 regarding payment confirmation. Then again today 10/13, I got call from TVS Chennai location and asked me to pay 232Rs, which is really bad experience for me. I shared the payment confirmation message to him and now he is saying, within 15 days you will receive RC book, Payment successful.
These things just dragging me from June month and still I am not getting what is the proper procedure to get RC book and Who is responsibility. If I ask Staff Naveen, He told that he is not responsible for finance section. So I called Mr. Kumaresan and he is not answering properly. And handling with no seriousness. Got simple statement from Kumaresan “ Go and complaint with anyone wherever you want, you cannot do anything “, with rubbish behavior.
Really had worst experience from TVS. I accept, due to Covid-19 situation it got delayed. But handling customer is not professional here. Both Staff members working in same office in opposite seat only. And pointing others if we ask any queries/question related to Payment.
Please take necessary action on this complaint. Going forward please take responsibility for customer’s queries and don’t be the responsible only for Amount. Thank you!

Show room Name: TVS NP enterprise
Finance staff: Kumaresan
Contact: [protected]
Staff: Naveen Kumar
Contact: [protected]
Address: 1/467, Dindugul Main Road, Sembatty, 624707.