| Address: QR NO 327/TYPE III/ SEC – B, BVFCL,NAMRUP, P.O:-PARBATPUR, DIBRUGARH - 786623 |
Dear Sir,
With due honour and humble pray. I would like to drawn your kind attention regarding a defective TVS Jupiter ZX Purple Scotty that was purchased by me.
That your company has a very good reputation in the two wheeler section and the same had inspired me to purchase the Scotty but I was totally wrong regarding your company.
That on 16/7/2021. I had purchased a TVS Jupiter ZX bearing Engine No:-DG5NL3508596, Frame No:-MD626CG56L3N50714, Key No:-0099 every thing was going well.
But on 7/9/2021 morning I was shocked when my TVS Jupiter ZX was unable to start neither through the self start or through the Scotty Kick Start as a result on 22/8/2021.I took my Scotty to the Dealer namely M/S JAGRITEE MOTORS, Main Road Naharkatia, Dibrugarh, Assam from whom I had purchased the Scotty.
But the dealer was unable to rectify my problem as a result they kept my scotty and started to delay for rectifying my Scotty problem.
As I am working girl and the Scotty is very much essential for my daily use and for the same I had to make calls to M/S JAGRITEE MOTORS to make enquiry about the status.
But the person receiving the Mobile No:-[protected] given to me for making enquiry is very unfriendly and rude. Whenever I make enquiry in the above mentioned mobile number the call receiver starts scolding me with heated words as if they have given me the Scotty free and I am begging to receive back my scotty.
From 22/8/2021 till today it is around 22 days they have not rectified and given back me the Scotty and even my warranty of scotty is going on without my daily use.
Hence I would like to request you to kindly take back the defective TVS Jupiter ZX Purple and provide me a new Scotty and also to take action against the dealer etc for giving me mentally disturbance.
Thanking you
Your Truly
(Miss UNMANA BARUAH)
Mobile No:-[protected]
TVS Motor Company customer support has been notified about the posted complaint.