I was riding a TVS N TORQ BS VI on a very high speed flyover .
The accelerator stopped responding & I narrowly missed having an accident . As vehicles were passing at speeds of 100 kmph . This happened on the Electronics City Flyover Bengaluru . I was en route to Kormangala from Electronics city on the fly over .
I called TVS Road assist . My vehicle is under warranty - date of purchase is 28th June 2020 .
I understand that throttle cable is not covered under warranty . However TVS road assist did not help me . They did not provide any assistance .
Throttle cable failure is extremely dangerous and cannot be brushed aside . I was a proud Ntorq owner but day by day I realise that besides speed and handling, the NTorq lacks quality .Many riders have to say the same that the quality of parts isn’t very good . And trust me, I ride. Safely, I handle my vehicle with care . I don’t ride rough, I service regularly, I keep my tire pressure adequate, fuel tank level adequate so I don’t strain the fuel pump, I also check my vehicle regularly for wear and tear .
THIS IS AN EXTREMELY IMPORTANT COMPLAINT . I don’t know how many strand, what dia the cable is or what grade of steel is used to make this cable . But it’s about time that TVS pays attention to these issues . The NTorq is promoted as a racing Scooty which can handle high speeds, accelerate fast and race well . But your claims have to be backed by not just performance but quality .
RIDING AN NTORQ GOT DANGEROUS today . The electronics city flyover is not a safe place . Tvs assist did not provide any assistance despite telling the person on the line that this is kind of an emergency . Sales shouldn’t be the focal point of any company . Safety should be priority . I bought the NTorq not for speed but because people said that the suspension is good, the torque is good to handle slopes and the braking is excellent . But this is the problem . An Accelerator cable is a cheap part . Only 300 rs . I don’t need the money . But what quality of cable is being supplied ? What quality control checks are being made ? Is the cable lubricated beneath its sheath ? Is this high tensile steel, or stainless or is it low grade steel ? Questions yet be answered . I will not keep quiet about this . This is unsafe & I am extremely displeased with this incident & TVS road assistance”s response .
SAFETY COMES FIRST .
TVS Motor Company customer support has been notified about the posted complaint.