TVS Motor Company Complaints & Reviews

Dear TVS Motors Team,
Good Afternoon.

I just want to state a complaint against the servicing of one of your branch in North East Delhi region.
Firstly, I am mentioning the details of the show room and service center which are mentioned below :-

Showroom and Service center Address:
954- E Main 100 Foota Road, Babarpur Extn., Shahdara, Delhi- 110032

2 Wheeler Vehicle details (RC) :
CH NO : MD637CR13J2LA0244
E NO : BR1LJ26A0569
VEHICLE CL : M- Cycle/ Scooter
MFR : TVS MOTOR COMPANY LTD
MODEL : TVS APACHE TLRTR 200 (BS IV) ABS
COLOUR : BLACK
REGN DT : 17/11/2018

RC :
NAME- SHUBHAM SACHDEVA
ADDR- 1/9290, GALI NO-1 PRATAP PURA SHAHDARA, North East DL 110032

Complaint Reason:-

From last 2 years, I have been taking my services from regular time period. Till the time Sept 2020, I haven't faced any single problem regarding any part of my vehicle or any service regarding issue.

Then from the month of Oct 2020, I cane across Binsar Motors in 100 Foota road service center so as to recover the further services for my vehicle. And then one of their advisor "Amit" suggested me that to extend my service as my clutch plate, disc pad, chain set, etc needs to be changed so he told me to opt for AMC book for Rs.[protected]/- and the parts will be having some discount in it for to be changed in ny vehicle and on 8th oct, 2020, a total bill of around 7000/- was initiated in which 1st service from Binsar tvs was deducted and after that I came on 15th February, 2021 for the second service and on that only I doubted on the engineer that service is not being processed sincerely as it wasn't giving good performance on the very next week.
Now on 10th March 2021, My engine got chocked in just after 20-25 days and I haven't got any toe service from any TVS customer service as well so I just dragged my bike somehow directly from Noida to Delhi through my own means.
On the very same day, their advisor told me that the issue is in battery or self only. And on 11th March, 2021... One of their advisor "Mr. Lalit Rajput" told me that the issue is in my piston and engine needs to be opened. I also discussed about the same to his senior manager/ branch manager but no help was being processed.
So, here the question has arised from our end that, these advisor's are there just to make money or make fool of their genuine consumer's ???

How is it possible if I paid 20 days back for my service and after 3 weeks only my engine is getting seized. Evenly "Mr. Lali Rajput" had words over call with a very negative attitude which is really not tolerated for the consumers place.

From the very morning, I have been calling him continuously and he is not accepting my calls and cutting calls on the same note. Is this what you tell your Advisor's, how to cut calls for ypur partnered consumer's with your so called AMC pathetic services.

These advisor's are there to call and assist only for to make their profits. I am initiating this complaint again and will forward it to higher authority if the action is not taken and mark my words I am not going to pay any huge amount again.

Binsar motors is charging for everytime fpr each and every single part and most of their advisors befool the customer's on every service basis.

My vehicle is kept under their mentioned address as stated above and their no further communication regarding my vehicle complaint. Even though, your branch manager told me that he will be filling complaint form and haven't provided me any complaint no. till now.

I only received call from their advisors that you need to pay this much of amount only and when they started arguing over call. Now no one is attending my calls from their office premises.

Is this what your company makes them learn to befool customer's and take the amount only. They don't even let customer's stay to see the service or if any change of part occurs, they don't let you observe. They just provide us with the timing part and with the billing only that's it.
I won't tolerate such thing at any cost.

Such a shameful and pathetic service they provide to their consumer's and my AMC book is nothing but useless till now as Binsar motors is having such useless advisors who can only generate a bill but not the fruitful results advisory.

I am waiting for your quick response TVS MOTORS. kindly observe, check and help me out to get my vehicle under good recovery without any high costing.

Response Awaited.

Thanks & Regards
Mr. Shubham Sachdeva
[protected]/ [protected]

One of your authorised dealer in chikhodara chokadi, Anand, Gujarat...not providing a reliable and satisfy Services to customer and also their staff do not be friendly and supporting . Not giving proper anser and do not listen customer problems and problem from product .very Disappointed from TVS .. i shouldn't have buy this product ..when i complianed about whatever i have mentioned in below picture. Dealers told me that this is a permenant problem, cant be solved and other one is from company’s fault, so when company making default product then what to expect from dealers..

Please consider my complain soon.

Thank you .

Dear concern

I had get my Apache 160 service on 11/03/2021by TVS INFINITY SHASTRI NAGAR Dehradun and after that I have been there two more times but I haven't get my vehicle services properly like earlier .I am totaly disappointed by their service .
Please do something if can .
Otherwise I wont get service by TVS.
It's a waste of time to get service by TVS service centre .

I have purchased jupiter zx BSVI on 28 Feb 2021. In 5 days of purchase the problems started. It doesn't turn on. Self start doesn't work and it stops in the middle of the road and doesnt starts again. I took to showroom 4 times now since the purchase and it's only been 15 days since the purchase. The tell me issue will get resolve but it doesn't. Now they are ignoring my calls too. I want scooty in perfect condition or I want it replaced...

Late week I went to the Tvs showroom to give my bike service (TVS Apache 160 4v). The first thing was they don't know how to interact with customers because I called them before going to the showroom. They were talking nice but when I went to the showroom no one was responding and the mechanic person was talking unwanted things and he did not notice the bike complains.And he is telling to me why you are coming to this showroom you can go...

I have asked the vijaylashmi motors person to pick my vehicle TV's zest. On Thursday[protected] recieved a msg from the service centre ur vehicle is ready after but did not deliver my vehicle. When I made a call no response from the service centre. Today I went to the service centre they told me while welding for side stand the vehicle the foot path got burned but they did not inform me about this.

I need a resolution for this

Front disc problem but showroom doesn't solve this is my 2nd service problem start 1 st service they are not solve my problem

I have purchased new TVS Jupiter ZX from Uttam TVS, Faridabad on 7th March 21 but after one week my scooty stopped automatically while slowing speed and when i visit services centre o[censored]ttam TVS then three engineers check my scooty and took almost 1-2 hr but nobody identify the fault just make an idea about the problem and told me to open the fuel pump and some other parts of Scooty.

So i am totally denied for this as my scooty run only 219 km and this is manufacturing fault by TVS company so i request you to resolve my issue asap or change my scooty.

Jupiter ZX - - MD626CG57M3B41528

Arjun TVS dealer katras Dhanbad 828114

Servicing Department is very poor then
Don't know how to work in bike engine problem
My bike servicing has not done well, the problem is happening again and again, the engine of the bike also has a problem Any problem has to be taken twice or twice to a service center
From
Sourav keshri
[protected]@gmail.com
Contact number [protected], [protected]

Hello sir i am mukesh pareek.
I took a loan from tvscredit of amount45000on may 2019, I was continue paying my emi till feb. 2020
But dur some financial losses i was unable to pay my EMI, now i got a legel notice and they asked to pay full amount with interest and 100 rs notice charge within 7 days.
Sir the address given to them was my relative address as home credit do not serve in my city but i dont live with my relatives now and company sending all the recovery elements even recovery agents to my relative home. Even i talked to them that i will pay my loan in some time and will pay monthly.. please help me what to do. I am very depressed

SANGAM AUTOS did not provide the bill against the total amount paid Rs. 85, 000 for TVS JUPITER ZX DISC. Only the partial bill of 72035 with GST is provided. Other accessories bill has NOT been provided by the dealer, SANGAM AUTOS. TVS JUPITER was purchased on 25-Mar-2021 from Sangam Autos Queens Road Amritsar.[protected],[protected]

My bike RC not received till now because your dealer upload the documents to RTO after 4 month...
Pls return my money and take bike

I bought tvs apache rtr 4 v before 11 days from Thaly motors panjim Goa and total run my bike till now is 123 km, but my bike chain spocket making sound. Bike engine become heat quickly when i am riding 30 km/h it seem to some one pulling my bike from behind. Now i am planning to giving review on youtube, for this bike and Thaly show room. Only loss my money with rong bike.

HI, i have bought tvs rtr 200 4v last month 29/01/21 and i have driven only 1500 km and I found rocker arm complaint in bike and its mechanical issue which has to be rectified by OEM and warranty for engine is 5 years but they have changed only part I'm not happy with it I need proper solution in this andwhat if problem persist again who is responsible?i need immediate response from TVs team!!!

It's been three years of purchasing my rtr 200 4v, and its started to give trouble. Only in 3 years showroom people telling to change gear shaft. And i don't know quality test of internal parts will happen or not before delivering bike.

I am pushan prasun from patna I buy a bike rr310 today ..when i drive my bike for 3 to 4 km the low battery symbol started blinking and its getting hot alot .. this is condition of new bike rr 310 .I got my bike today evening at 5.30 pm today date is 11 March 2021. I am very disappointed with this kind of service from sagar tvs patliputra patna

I hand over my tvs scooty pep+(blue) TN BH 7504
for service after the free service on 8.3.2021...

they took 4 days for
"1.charging the battery and
2.oil change and
3.left mirror change"
and
4.During the service,
head mechanic took my tvs scooty pep+ outside for the personel work
5.i came for getting my scooty the day after delivery date(10.3.2021)...
after that they initiated my scooty service work...
6. i got irritated for their coolness reply

My Apache 160 4v suddenly stop taking self and when I press self light from console screen also went off, I submit my bike on service center on 08th of march 2021 and same day showroom people call me and tell me to take bike as they have fixed the issue but when i reach their the issue was found as it is. same thing happen on 09th of march and on 10th march they told me that their is fault in battery and battery has to replace and it will take 2 more days.

Is this how TVS is providing service to their customer and what kind os spare are you using. you don't provide kick start in bike and your bike battery got damaged within 7 month of purchase.

Either take issue on priority or I will file official complain in consumer forum.

waiting for your reply.

service center: GS MOTORS
Ghaziabad, uttar pradesh

Bike number: UP19L0056

I bought a TVS Apache RTR 160 4V BS6 model on 25, December, 2020. Its been hardly three months since I purchased the bike and now the engine automatically gets switched off while in running condition occassionally. It has been very difficult for me since I am a daily commuter. I even visited the service centre many times but they are not being able to identify the fault and resolve the matter. Since my bike is under warranty period what steps should I take now. If this matter cannot be resolved, I hope my bike will be replaced with a new one. Kindly waiting for your response as soon as possible.

I purchased tvs Jupiter zx bsvi on 4.1.21 from bapu kumbh das ji tvs showroom amb, una Himachal pradesh. First free service was done on 16.2.21. They charged Rs 350 for oil change. Washing was unsatisfactory. I complaint the matter to Mr sunny ph no [protected].
Secondly this dealer didn't give me gst tax invoice of scooty as well as oil change. I reported this also to Mr sunny.
On 8.3.21 I went to service station bapu kumbh...