TVS Motor Company Complaints & Reviews

Sir,

I had given my TVS Jupiter MH 09 DT 8230 to the authorized dealer, MOHAN AUTO INDUSTRIES PVT. LTD, in Kolhapur, Maharshtra (Ph;[protected] for paid servicing. For payment I used the debit card of Bank of Maharashtra for which I was forced to make 2% extra payment on the total bill of Rs. 2185.
Invoice No 14007, JC No 266710 dated 27th December 2019.

As per the guidelines of RBI charging extra for use of debit card is illegal, I request u to pl inform the dealer in Kolhapur to remove this extra charges on the customers and there by contribute to retain the GOODWILL the TVS Motors is having in the Market. I further request you to inform the dealer to repay me the 2% extra charges taken from me.

Hoping for a favorable action from ur end,
Thanking you,
Dr.TVG Sarma
[protected]
[protected]@gmail.com

Hi,

I have purchased my ntorq from tvs by 2018 nov from ramkay tvs chennai adyar.
. So far 4 free services got over and 10000 kms crossed. I got some rear wheel struck problem in the past 2 weeks.

When i reached the near logesh tvs medavakkam chennai for the service they replied that clutch assembly has gone and i have to replace it and it will cost 5k.

I demand an explanation why with in...

Your service is very poor because i have gone to your service 3 times for a same reason. Now it will my third time for same problem. I cannot go everytime for the same problem I have to travel for 1 hours from my location and I am a student now. I cannot miss my lectures and go to the service centre for the same problem. So you should be conscious about your mechanical team so that my bike recover properly. If I got the same problem many times how I will travel to my college everyday. I will give you a 0 star rating on this. Very poor service and I will give your feedback to others that they should not buy your company bikes because of poor service.

I have purchased a TVS XL Comfort ITouch start at the price of 55000 + Registration fee.

It have the Shock Absorbers Issue, Not able to drive by a single person. The bike was bouncing when the weight on the bike is less than around 120kg. Its totally disappointing. I have asked the dealer but no proper response. Please help on this.

Sir,
I am a defence personel and booked a bike from csd bikaner for which availability cirtificate was provided by shiwani motors jaisalmer. After15days from receing of my lh order (Collection authority). Shiwani motors told me to take the delivery of grey colour tvs which had dent so i denied. Then they told me that they will provide me the new. Now showroom is saying i cannot provide you the colour you want you have to choose now between two colour black & white.
Please help me sir i am really facing problem because of this ill treat from a reputated brand. My contact no.[protected]

Thankyou.

Iam athimoolam from kolathur chennai. Today morning i taken my new jupiter for 1st free service in sbm tvs service center kolathur chennai. I left my vehicle with full tank petrol but once the vehicle was delivered with half tank petrol. I enquired about this with the employees in the dealership but very casually they aren't agree and the response with i get from the dealership is bad and they threaten me and they try to beat me in public place. They behaved like a rowdies. Its bad and they are the tvs company reputation in the market.

Apache rtr 160 4v (Carburetor) have the problem that when bike is decelerated unpleasant poping sound is coming from the silencer km 11500 9month old bike i ask to replace my slincer and the showroom service exicutive agreed but he say so much dealy for it 1month etc... Can u pls seepup the time lag... I bought my appache 1604v from angamally chirackal motors... If i ask any spare they saying so much delay...

I bought tvs apache rtr 200 4v on april 2019 from dharmana motors, gajuwaka, visakhapatnam.
After my first service i was facing issue in abs and self start.
During my second service done on september at the same dealer i have told them to resolve the issues and after their service they delivered the bike saying that all problems have been resolved but after a week i started facing the same problems again. I called the service centre and again they took my bike for repair and delivered after 3 days saying that the problem is resolved. But after that also am facing the same issues and when i called up the service centre they told like they are not aware about the issues in my bike and they don't know wat to do to resolve the problems. After this i gave my bike to the service centre for the same issue and after 2 weeks only they delivered back my bike from service and atlast they were saying that the issue is not resolved.. They told that when the abs sensor is removed and driven the brakes are working fine and when the sensor is connected the abs is getting locked. They are telling that they don't know what to do.. Even after taking more than 2 weeks they had done nothing to resolve the problem.. If brakes works better without abs sensor then what is the point in buying abs version by spending huge amount. Am very disappointed by the bike condition. Now i wanted to return the bike to company and give my money back bcoz it's not safe to drive this bike as they are not able to resolve the issue.

I had purchased my bike on 01 nov 15 having frame no is md634ke41f2h85985 engine no is oe4hf2822250. Reg no is jh 02aj 4196 and extended warranty booklet no is 2238642. Last year around aug 2018 bike speed sensor was not working, i made complaint at servicing centr olive tv's nad branch. They were saying that i informed service manager. But not rectifying my problem. Then i made online complain. After that my problem was rectified on 29 sep 2018. Speed sensor was changed under warranty. Now same problem occurred on dec 19. I reported but they are saying that
Your warranty will not apply because you have not serviced ur bike within servicing date. Sometimes they are saying that my software has been updated it is not showing that sensor has replaced or some consumables have replaced. I most of the month go out of visakhapatnam because of office duty so i am not able to do servicing on time. Secondly why you solding ur warranty card at the time of purchase i[censored]r company not kept promise.
Third 29 sep 2018 they change speed sensor now with in one year it is again not working. It means quality of spares part is substandard.

This is priyankaa
Today 21dec morning i submitted my 2 wheeler for service. When in evening i visit in showroom (Surbhi showroom, near baldev nager ambala city tvs) then owner asked me for billing. I told him for payment by card then he said for extra 2.5 % on total amount i said y. He replied u have to pay. I request him for show me document and rules singed paper. He said ha has no document. Then i said how can u asked me for extra payment. He has no papers, behave very rudely

Hi,

Last month my bike was serviced by balamurugan tvs agent vellore they can't even do any service. They just apply black oil to every place and given to me. They can't even do water service.

Issues

1. They can't even do water wash for my bike.
2. Applied black oil for all over the place.
3. I told him to change the foot rest net i got an reply like that foot rest net`s are not available in tvs company.
4. At the time of delivery that person behaviour has entirely bad.
5. For over tightening the net under the seat plastic was damaged.

Byke no:tn23 cp6779
Oner name:devendran p
Agent addres:
#93/3, new bye pass road, near hotel grt residency, thottapalayam, tamil nadu 632004

Please let us know if you need any other details if you want i am ready to provide those details to you.

Regards
Devendran. P
+91 [protected]
Skype i'd | devendran pdr

We purchased the tvs jupiter from neo motors. Bannerghatta road. Bangalore. For second free service we approached deva motors begur road, they refused. Again i approached for third service they refused citing the reason for bms not working. If there any rule where we purchased the vehicle there only service to be done. Please clarify do the needful to us.

I have given for service of the bike and due to accident few parts got damaged and i have paid the full amount and they said few parts are not present in the showroom they said after 10 days they will replace the parts and its been 2 months every days days im going to the service center of tvs bownepally showroom and now its shifted to dubai gate near bankers colony and the staff they talk very rudely they dont even know little manners how to handle the customers she wont even give proper answer im very much tired about this issue have concern resolving this problem thank you
Owners number
[protected]
[protected]

Hello team,

This is to bring on your notice regarding my complaint no : 70019 that i am getting pathetic service from your team.

I am chasing your team regarding my number since 2 months but i am getting responses like its been escalated to higher levels.

If its been escalated to higher levels then why i am not getting any concrete solution.

Why don't you understand the risks associated with this if i get caught by traffic police your team will not be there to pay the fine.

If this continues i would not recommend tvs vehicles to anyone in future.

Kindly provide me the solution within next week or else i have to escalate this issue to higher management.

Additional details :

Name : yogita v meshram
Vehicle : scooty pep+
Chassis no : md626ag34k208105
Purchase date : 08/10/2019
Complaint ref. No : 70019
Mobile no : [protected]

I had given my scotty damaged in an accident for repairing at tvs century, wakhdewadi, pune 60 days back. Yet it hasn't been repaired and whenever i ask about status of my vehicle they say they will repair it by the end of next week. But when week end comes they again ask me to wait for another week. This kind of service is totally unacceptable. My scotty number is mh14ha0423.

The bike looses it power gradually and stops. And do not start whatever way by means of self or kick. on first day when the bike stopped, they changed the battery on the road. Problem didn't solve even after two times the mechanic check at home. Lastly they took the bike to service center changed the carburetor. And now on the 8th day of purchase the problem persists, the same power loose problem.
I asked for the replacement but they refused and assured us for fixing the problem but I ask how many times ??? It's complete mental pressure and I need justi ce.

Hi,

I purchase my bike from ahmedabad, verdhman tvs bikes, near vyas vadi circle, on 8th oct 2019 on dusherrah muhurt, while i alredy book bike before 3 days in advance in cash payment full, i have to wait in desided muhurt, but they are not able to manage the bike to give me on same muhurt after long argument they manage to give me bike from some how from other side after 2 hr delay, while i decline to take the display model...

Dear tvs team,

I have facing the noise issue in front area of vehicle many more time i have communicate to your authorized dealer - sai baba akurdi pune while every free service and paid service but issue is not still resolve.
Mail communication already send to authorized dealer but no proper response for dealer side.
Kindly look into the matter.

Dynamic tvs manish nagar, nagpur (M. H) has done vary poor servicing to my vehicle and is not replacing the battery which is warrenty period.

Also there were many other parts which were under warrenty but still the didnot replace them and took charges from me for those.

After servicing the vehicle is causing many other problems and new problems in the vehicle are visible now.

Dear sir,

With very much pain i the undersigned have to write this mail to you as for more than four months your authorized dealer bengal auto works, (Simlagarh, hooghly, west bengal, ph no - [protected]) was unable to repair my two wheeler model tvs radeon (Bearing chesis number: md625hf19k1a05926) saying they are not getting spare sparts of the said model of yours.

Now this is getting very much irritating for people like us who unfortunately buy bike of your brand and now facing so much troubles.

Waiting early response from your end in the aforesaid matter.

Regards,

Samsur alam
Vill: anchgarh, po: ilsoba-mondlai,
Ps: pandua, dist - hooghly,
Pin: 712146

Contact number: [protected]