Tvs Motor Company — battery problems in tvs apache rtr 200

Address:

560037

I purchased an apache rtr200 4v from tvs kubera motors, hsr layout on 11th july, 2017.

I went to my hometown on in august for about 15 days. When i came back, the bike didn't start. I got it jump started with a local mechanic with another battery. I rode it for another 10 days or so without any issues. But after that, one morning again the bike didn't start, but i was able to push start it. Since, that day, i had to push start it everyday. I approached trijal tvs (Marathahalli) as its near my house to get the battery charged. Even after charging the battery, from next day onwards, again the same problem started.

I went to kubera tvs (The place from where i purchased the bike) and they again said that its a battery problem, which will be fixed after charging full day. They said that they will replace the battery if the issue happens again.

Same problem next day again. I went to kubera tvs again to ask for a change in battery. They said that we will order the battery today under warranty. It will take 1 week. Next week, i can go get the new battery installed immediately.

As they had instructed, i went again yesterday. Again they wasted one full day charging the battery, which had proved useless. I refused to leave until they fixed the bike. They put in another used battery, which again did not start the bike. Only when they put in a new battery did it start. But they removed the new battery and put in another old battery and said they are sending my battery for warranty and asked for copy of my rc. Again they say, it will take 15-20 days for the new battery to arrive.

And the old battery they put in failed to start this bike today morning. Tvs motors say they are first in customer satisfaction and all that. But the actual experience is far worse. And this is not even a one-off incident. There are numerous complaints of failed batteries on rtr200. I had to travel in peak hours to kubera tvs and back (12 kms one side) 3 times in the past 15 days and they were unable to even diagnose the issue properly, let alone fix it.

I demand a new battery as soon as possible from tvs motors.