Tvs Motor Company — complaint against 3s automotives, near chandrasekharpur police station, nandankanan road, patia, bhubaneswar

Recently bought a new jupiter classic (Purchaser name: manaswini das, date of purchanse:29th oct, 2017) but we had a very bad experience. Completely disappointed with 3s automotives, near chandrasekharpur police station, nandankanan road, patia, bhubaneswar.
The way they had provided information and treated us it’s not at all acceptable from a renowned motor vehicle company.
1.
1st day when we have visited 3s, it was just 5:45 to 6pm. Mr. Samal (3s) had denied directly that now we cannot provide test drive. We have searched in google to go to some other dealer got a number near saheed nagar area show room, called to that number but fortunately that was somebody from tvs company. He helped us. He discussed with mr. Samal and mr. Samal agreed for test drive.
Here is our question why like this.
2.
After test drive we discussed about price and offers. As per mr. Samal offers like govt. Employees blood relation insurance free, scratch and win all these offers are for all vehicle except jupiter classic.
When we enquired on the same day to other showroom all offers were valid for jupiter classic also. We were surprised. Next day when we called 3s came to know that 3s also providing these offers for jupiter classic. Then we guess yesterday we have shown interest on jupiter classic so mr. Samal judged it and said no offer.
Here is our question, are you feeling is that truthful.
3.
After that we have decided to purchase from 3s as its very near to our house. We have been to 3s with all docs and money. Mr. Samal was not there that day. One staff discussed with mr. Samal over ph and she said this kind of blood relationship can not accept. Blood relationship is a broad word so we asked please explain us what kind of relationship you guys are accepting. Again after discussing with mr. Samal she said. Father/mother-son/daughter, wife-hus, brother/sister-brother/sister. We were back that day with empty hand and again visited with proper said docs that is sister-sister relationship proof. That day mr. Samal was present and said no no this relationship also cannot accept. Where as with the same doc other dealer sameer tvs, nayapalli, bbsr has agreed and we have taken the vehicle from them. We really appreciated mr. Kara, manger sameer tvs for his fantastic behaviour.

Its not about offer or discount. Its all about customer satisfaction, the information you guys are providing to customer and please don’t kill customer’s time. Evenif mr. Padeep kumar, am, tvs motors, odisha knows everything but surprisely he is also least bother about customer satisfaction. We ere just wondering how come a big giant of motor vehicle company can do like this and forgotten that one customer can surely bring other customers.

Note: i don’t have any personal vagueness with mr. Samal and their staff. And evenif before this we don’t know who is mr. Samal and 3s.