Tvs Motor Company — fraud repair and cheating

Address:

686016

Hi,

I would like to state a bad experience regarding my car (Mahindra xuv 500) service with (Tvsundram iyengar sons ltd service station near matha hospital, thellakom p. O., m. C. Road, ettumanoor, kottayam
Kottayam, kerala).
There was an incident occurred near to my hometown (Pala, kerala) in november - 2018 and due to which some amount of water upto the trye level was marked in the car. And the next day we contacted the service centre and as per their request, the car was towed to the service centre.

On initial investigation of the car, a cost of rs.20, 000 was estimated for repairs and two weeks later the amount shot up to rs.1.60 lakhs. Since the car was covered under bumper to bumper insurance we actually didn't concern much about the amount. But still, we had a doubt in our mind regarding the estimate because we thought it would be a minor repair as water has not entered into the cabin even. As a layman we believed the service advisor's word that some of the major parts needs to be replaced. Altogether they took 3 months of time for repairing and we were asked to take the delivery of the vehicle on 15-feb-2019.

At the time of delivery we asked the technician for a test drive and while driving, the steering and brake was vibrating. As we felt something wrong with the car, we asked them for further investigation on the car. When we inspected the platform was filled with mud and water which was not the case when we gave it for service and the whole part started to rust and many parts was detached from the car. It was a shocking experience for my family to see all this. The service technician was not all re to the question we asked. We finally didn't take the car from garage and asked them to repair all those faults which we saw. We also took the photos and videos of the vehicle under this state for a proof.

Now, still we have questions in our mind which were not answered by the concerned people
1) how the dirt and mud got accumulated inside the cabin, when the water has not entered the cabin (As per i quoted in the mail). Proofs can be submitted on request.
2) how confidence can we drive the vehicle since the part started to rust? We are concerned about the safety of the people travelling in the car as vehicle parts started to rust. Visibly we could find this much faults in a time span of 30 minutes. So how can we assure about the internal parts which are not visible to the naked eye.

I am not going to take up this vehicle at any cost and for which i will move forward with this case to the extend from where i would get a justice. As this should not happen to any other person.