Tvs Motor Company — Spare not given to wrong commitments by sales manager

Address:

Thiruvananthapuram, Kerala, 695527

I am rakesh arya, senior manager in central bank of india, kovalam.in spite of one nearby honda showroom (Account in my bank), i choose 13 km away kathir shiwroom, trivendrun due to good review of vehicle from web.

After taking vehicle home i observed that they forget to install ladies foot rest in vehicle... I called executive and she told that foot rest was out of stock and we will install when new stock will come... Now 7 days has been passed and she is not picking call.

Also i requested to upgrade my helmet with studd or stillbird while taking delivery on saturday and salesmanager assured me right now you take this and on monday i will send my executive with branded helmet to replace. Now neither he replaced nor he is picking my phone.

My concern is that due to this wrong commitments and due to this cheapest act of not installing spare which is charged with bill, why these people is destroying the image of tvs.
Most concern is that when a people is going to buy a vehicle, these person makes a lot of call and when it comes to post customer service, they stopped to pick call... These act is ultimately destroying the image of tvs and not of that showroom.

They should keep in mind that one time sale is done with big ads and web review, but consistent sale is done with good customer service and soft relationship.
My salesman - deepika
Sales manager - anoop ajayan ([protected])
Executive - rejith ([protected])
Showroom no. - ([protected]) khatir tvs

Myself
Rakesh arya
[protected]
Jupiter zx disc reg no. Kl01 cc566