TVS Motor Company — TVS sport Purchased but unhappy with dealing

Address:

New Delhi, Delhi, 110017

I have purchased a TVS Sport Electric Start Bike from AHINSHA AUTOMOBILES, Regd. & Main Office at E-40 Krishna Park, Devli Road Khanpur, on 3rd March, 2017.

At the time of Enquiry they started calling me everyday that they have Ready Bike for me, so they started chasing me for purchase eagerly. But when I paid them down payment they handover the TVS Sport Electric Start Bike having White & Red Color. They handover the bike with only delivery Challan & Down payment slip & when I ask them for Insurance they told me to please wait for 1 day & they will issue insurance for me.

After one day when I visited Showroom (AHINSHA AUTOMOBILES), they have not made Insurance yet, when I visited then Ms. Mamta (who was sale person in AHINSHA AUTOMOBILES), she started making calls to Insurance person who was over the phone on other side & they both issued me an insurance copy in which they have made a major mistake, they made insurance for Star City Bike which i have not purchased; I was very surprised to see that that how those people are doing their jobs, they are doping their job very casually, it very worst manner of their work. Whenever I told them that they have made a wrong insurance of wrong bike then they written their no. on back side of insurance paper that if any time have some problem then call them on their nos. Whenever I asked them to cancel that then they told me that wait for 2-3 days they will cancel & issue a new policy to me. But they keep waiting me for a long & they they again issued a new insurance policy on 14.03.2017. I was very surprised to see their was again a big mistake, they made the insurance in wrong address and also the color of bike was mentioned by them is Black & Silver.

My bike color is White & Red, but two times they issued wrong Insurance to me. I visited the showroom many times but they only giving me fake answers & they have no solution.

Secondly my new Bike TVS Sport Electric start having color White & Red is having a Starting problem so I also told Ms. Mamta, one Technician & Their Executive who always present in Showroom that I am having starting issue in Bike then they replied that this is a new bike so ride it for 500 Kms then do 1st Service & it will run smoothly so I ride it for 500 kms & went for service to service station which is also near to their showroom I have paid money for servicing . After Servicing my problem is not solved, I am visiting showroom & Service station every two days but I am not having my problem solved.
The staff of AHINSHA AUTOMOBILES is very worst I don’t know why TVS have recruited those people who are just spoiling faith of customer on TVS Motor.

I am very unhappy after buying TVS Vehicle & I will never recommend any one to buy TVS Motor Vehicle. TVS is very bad motor company & very worst are their staff they sold me manufacturing defect Bike. Whenever i call them the know my number & not picking up my calls.

I want refund of my money or exchange my Bike with good one which has no manufacturing defect.