[Resolved] Tvs Motor Company — TVS wego engine is not smooth while riding

aggmayur

from Delhi, Delhi

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.tvsmotor.com

I have purchased the TVS wego 1 year back and I am facing the problem with wego while riding it. It is not running smoothly. I am having Honda Activa also at my hometown which runs perfectly.
I feel some jerks while riding the wego at the speed of 40-60 kmph. At slopes it speeds reduces automatically drastically, its speed get reduced to 0 by running 15-20 meters approx.
I have reported this issue at everytime to service centre. After recieving the wego and doing test drive it runs good but after some time/day same problem starts coming.
I am fed-up with the problem and I am not enjoying the ride of TVS wego due the problem.

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May 5, 2019

Complaint marked as Resolved

Key set has been changed of my scooter. Now it is running fine after that. They have kept my scooter for 10~15 days.

TVS Motor Company customer support has been notified about the posted complaint.

Oct 26, 2016

Updated by aggmayur Dear Concern,

Thankyou for prompt response and looking into issue. Service man came and taken my Wego and fixed the reported problem but now another problem is coming. Sometimes when I stop my Wego (on red light or on the way) it doesn't start, battery stop responding and current gone. Kick start also doesn't work. But after shaking scooty or giving 4-5 tries current comes and self starts working. This issue is very hard to reproduce and comes suddenly.
I have reported this Issue to Mr Ombir Yadav and took Wego to service centre and tried to reproduce it. I told him that issue looks like of battery and he returned the Wego by saying that issue didn't reproduce.
I would like to give example of this issue, today morning I took my Wego to office which is 11kms far from my home and no problem came but while coming this issue came.
Around 10-15 mins I stood at red light and tried to start it, everybody were honking. Then suddenly it started.
I request you to assign some good engineer/mechanic to my scooty.

May 05, 2019

Updated by aggmayur This is resolved by changing key point by company.
Thanks.