TVS Motors — Defected product

Website:

consumer complaint

From
Abin manohar
Pongott (Ho)
Kottedath bazar
Elathur (Po)
Calicut
Phone no: [protected], [protected]
Email: pratheesh. [protected]@gmail.com
To
Tvs motors
Complaint section

Subject: complaint regarding my brand new bike apache rtr 180 cc

Sir
Owing to the bad experience with your machine so that iam one among your unsatisfied customer, i heard a lots of good reviews about this bike from my friends and well - wishers. And i too was really happy while looking at it inside the glasses and in the road. And now i own one, but the experience with this particular bike was really bad and i don’t have specific words to define that all. Am a person who takes care of the bike with full care. Before this i had used yamaha ybx which was my first bike which is still with me since 2000. Due to this and as a good customer and worried about my money and also your company’s reputation i do write this letter.
The problem started in the immediate first day itself, when they delivered the bike i was in happy mood and was ignorant to check whether they delivered the right product satisfying the quality that your company assures. But one of my friend with me who is very good in dealing with bike and who owns one from the launch itself and he who know the riding comforts of most of the bikes in the city, notified me about the rest (Corrosion) in the headlight stay. And i was stunned at looking at it. I had spent almost 90000 to own a brand new bike having a corroded part which was totally atrocious. This is not the one, and i noticed a somewhat hard scratch on the left side bottom of the petrol tank and also a scratch was there on its lock too and lock was difficult to close sometimes get struck, next was most of the screws (I meant the nuts and bolts) had loosened its shining and they are at the verge of corrosion, next is the problem with the chain and sprockets they were one sided, and the most danger problem which i faced after the first service is the handles are somewhat tight, one of my friend told me that there is some problem with its ballraisers, next problem is with the batteries this also arises after the first service and due to this i had faced almost a danger experience.And the all above listed problems had been clarified by your authorized service center by replacing each and every part but the problem with handles is still existing.

Now am totally fed up with all this, i bought this bike thinking of which will satisfy all my day to day travel needs without any interruptions for a minimum of 2 years. But within one month this all happens and don’t know what would happen in the feature, only god knows. But am totally hesitated with the experience with your product. I don’t know whether you will consider this letter as a genuine one or pave the way to trash, but as a customer who had spent each and every penny for each and every part of the bike expecting for a good machine it’s my right to send you this. And i hereby requesting you to do the necessary to resolve my probs. Iam expecting a replacement of the bike, which will be the most appropriate and satisfactory option for me.
As you will realize am highly dissatisfied with your product and i expect a replacement or refund of my money. Unless this is forthcoming i shall have to take matters a step further.
I bought this bike after a lots of thinking and instructions from my friends and i was damn sure at my decision, and i found out the that the problem is only with this particular product. But still am a lover of this bike so i hereby request you to do whatever required to clarify my complaint.

Details regarding the bike
Engine no and chasis number: oe6ff2130543 - md634ke65f2f28541
Year of manufacture : 2015
Cubic capacity : 180
Purchased date :[protected]
Showroom details abk motors
Kerala, kozhikode, near kanakalaya bank, nadakavu

Date:[protected]
Place: kozhikode