TVS Motors — Grievance - Sales Agreement Violation

Address:

Bangalore Urban, Karnataka, 560097

I have a grievance with TVS Dealer "Fast Bikes" at Mathikere, Bengaluru and I need to escalate it with TVS Customer Service and Support.

I had booked TVS Jupiter as part of an exchange to my old scooter - Honda Dio on 28th August 2016 for a sum of Rs 18000.00. The exchange process also involved applying for a duplicate RC book of my old vehicle since I had lost it. Once after this was done through this dealer and I received my Smart Card for Honda Dio, I have been
offered an exchange offer of 15000.00 as against the earlier guaranteed / agreed upon sum of 18K. I am cheated with this offer and was shocked to hear this from the
dealer of TVS reputation and such an esteemed company for which I have very high regard and respect.

I need to initiate this grievance with the concerned department / personnel and get justice as per the agreen upon terms and conditions.

Let me know the contact or the protocol through which I need to escalate my grievance to TVS Customer Service

I am in anticipation of a prompt response and action on the above issue being raised.

TVS Fast Bikes
No.440/23, Purnima Kala Mandir, HMT Main Road, Gokula 1st Stage, 1st Phase, Mathikere, Bangalore - 560054, Next To Canara Bank
+[protected], 65328253 +(91)-[protected], [protected]

With Regards,
Ravishankar C.S
[protected]