[Resolved] TVS Tyres — defect in tyres

Abhijithraj k

from Mumbai, Maharashtra

Address:

Dommasandra, Bangalore, Karnataka

Hello,

I bought activa 5g from honda showroom at varthur around 9 months back.
My activa tvs tyre began to bubble up and got puncture all of a sudden which is clearly a manufacturing defect. Now even the front tyre showing the same issues there is discomfort with the front tyre while driving. The vehicle has completed only 12k km this shows that the quality of tvs tyres seems to be very poor. As tvs is providing 5 year of warranty on tyres. When enquired at the showroom whr the vehicle was purchased they responded as they provide only 6 months warranty. Please contact me and arrange a replacement of the rear tyre and the front tyre as well if required. Because this kind of manufacturing defect in tyres are not acceptable from company like tvs.
Looking forward for your response.

Thanks
Abhijith

+3 photos

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Jan 16, 2020

Complaint marked as Resolved

TVS Tyres customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

TVS Tyres Customer Care's response Dear Abhijithraj, Thank you for sharing your concern, to assist you better request you to share your contact number, email id and location here, so that our customer support team can get in touch with you at the earliest.
Thank You,
Customer Care TVS Eurogrip

Dec 04, 2019

Updated by Abhijithraj k [protected]
athira.s.[protected]@gmail.com
Dropped pin
Near Hegondanahalli, Bengaluru, Karnataka 560087
https://maps.app.goo.gl/qgzsfr6gZYk9ULTb9

Verified Support

Dec 05, 2019

TVS Tyres Customer Care's response Dear Abhijithraj, Your contact details are hidden. You are requested to share your details in message box.

Thank You,
Customer Care TVS Eurogrip

Verified Support

Dec 06, 2019

TVS Tyres Customer Care's response Dear Abhijithraj, Thanks for sharing your contact details. Our customer support team will contact you shortly to address your concern.

Thank You,
Customer Care TVS Eurogrip

Verified Support

Dec 16, 2019

TVS Tyres Customer Care's response Dear Abhijithraj, We hope that you are satisfied with our resolution. If you need further support, please email us on [protected]@tvstyres.com.
Thank You,
Customer Care TVS Eurogrip