Uber Bangalore — Penalty to the customer for auto driver's fault

I tried to book an uber auto yesterday AN to travel Agaram to Kasturinagar. The auto driver did not respond to my call and neither to my message.
it is funny Uber asking me to pay Rs 21/ as penalty. We are senior citizens waiting in the hot sun for the trip and the auto driver did not turn up nor respond.
Uber should collect the penalty from the auto driver and pay me for the inconvenience caused to me.
Pl respond ASAP
Contact no. [protected]
[protected]@gmail.com