Uber India — Abusing driver overcharged me for a trip

Address:

Kolkata, West Bengal, 700031

Vehicle - uber go (WB05 3042)
Driver name- Tarak
Ride duration- 12:38 (dhakuria)- 13:09 (Chakraberia)
date- 25/07/2016

I had the absolute misfortune of taking a ride with this ill mannered driver who charged me an astronomical amount as fare from god knows what calculation but also then resorted to threatening me and abusing me on the middle of the road when i refused to pay him a fare of Rs. 250 that he was demanding against an actual sum of Rs. 129 which was my fare due as per the uber reciepts.

I am not very clear on how you hire such drivers for your service but i suggest you need to have safer practices in place so that you do not assign such drivers fo the rides, which turn out to be a customers nightmare. He was the most ill mannered i have ever spoken to, who blocked my way and would not let me leave till i paid him the amount he demanded. How do you justify this rogue like behaviour? I find it indecent and inacceptable. I had to take police intervention several times to ensure that i can exit the situation safely after paying the amount due. The driver's notorious and unruly behaviour became a 'public tamasha' and not only wasted my time, it also embarresed me.

Also, would you care to explain why i cant view surges (how many times surge) clearly instead of guessing the same from the estimated amount shown as per the destination entered.

Please look into improving such faulty services!