Uber India — Against the errant drivers during my trip to home destination at nerul sector-4, navi mumbai (New saptarishi chs) on 11.06.2017 at about 1345 hrs.

Address:

Mumbai City, Maharashtra

Hi

While coming from delhi, i booked a cab at mumbai airport t-2 through
Uber app on my mobile no. [protected] around 1.45 pm; got a cab &
Called the driver at his no. [protected] but he did not answer my call;
Thereafter i called on him at his given number about 4-5 times but
There was no answer; left with no other way out except to cancel the
Trip/cab with remarks"ün-professionalism on the part o[censored]ber driver".

I booked another uber cab through app & got the details of the driver
With contact no. [protected] & when called on him, he told me that he
Is at andheri fly-over & would take 20-25 minutes to reach level-7
West; i asked him to come as fast as he can; when called again, he
Advised me to cancel the trip as he may take a longer time; that
Driver himself cancelled the trip.

Thereafter i booked another cab through uber app & got the driver
Details & contacted the driver at his no. [protected] & he finally came
& picked up me for my home destination i. E. New saptarishi chs, sec 4,
Nerul, navi mumbai-400706.

While travelling in that cab, i tried to contact uber customer care at
Number[protected]/[protected] but i was unable to get the line; i
Took the help of just dial & got kolkatta no.[protected]; when
Called at that number, a lady picked up the call & the entire
Hard-ship was explained to her; she advised me to put it in a mail to
Customer care.

To my surprise, after reaching the destination on that day, the driver
Asked me to pay rs. 60/- towards cancellation charges which were added
Into my account though no fault on my part.

It was a bad day for me as i was kept waiting at the mumbai airport
T-2 for almost 45 minutes by your errant cab drivers; it was totally a
Un-professionalism on the part of your drivers & i strongly object to
That;
It was totally un-fair to harass the customer like they did on that day.

Moreover, if the customer is late at the pick up point, they lodge a
Telephonic complaint to the company & sometimes the company makes a
Call to the customer to reach the pick up point immediately. Why then
The service provider (Uber) do not follow up with the drivers when
They willfully avoid the customer by not picking up the calls or make
Excuses one or the other, particularly when they are not interested
For a particular trip.

Your charge of rs.60/- against cancellation of trip is also against
The professional ethics. I feel that before charging, it is your duty
To find out exact reason for such cancellation rather than punishing
The customer straightwa.

My entire family has been using the uber taxi services not only in
Mumbai but at other places too. This is the first such experience
Faced by me & i do hope that it would not be repeated again.

I would like to know the action taken by you against the errant
Drivers on this complaint.

Ashok kumar mahajan
M-[protected]