Uber India — Amount of Rs 63.60 deducted from my paytm account on ground of fake receipt for trip I have not availed

Address:	New Delhi, Delhi, 110016
Website:	www.uber.com

I have received a receipt from uber on 02/05/2017 for an uberpool cancellation trip on 13/03/2017 after I made a complaint at Uber support for deduction of an amount of Rs 63.60 from my paytm account for the trip I did not avail. Moreover I don't have any record in my Uber account with regard to this trip dated 13.03.2017 in my Uber account

Uber don't allow to book a next ride untill and unless the previous amount is pending, then how come I have been using the uber account without any issue till date if this invoice is pending from my end. Moreover the said invoice doesn't show any map from where I have booked the uberpool and where was my drop for the same. There is no mention of details o[censored]ber driver which is there in every uber receipt. Its is very clear that the receipt is not genuine and it was just made up to fool the customer. The invoice that I receive is fake as it doesn't show my pickup or drop point although it had been cancelled as in my uber account every previous cancelled trip show the pickup and drop point in the map.

I did wrote an email at Uber support with regard to this issue but instead of giving me a valid explanation my complaint was answered stating that,

"Hi Rk,

We reviewed this receipt and can confirm that it is not from a recent trip. Although trip receipts should be sent immediately after a trip ends, this receipt was delayed".

Please find attached the fake receipt sent by Uber for your reference and kindly resolve the issue at the earliest as Uber is fooling the customer in this manner frequently.

Best Regards,

R.K.Radhapyari