Uber India — Blatant denial to accept a trip and asked to book another in spite of confirmation

Address:	Mumbai City, Maharashtra, 400017
Website:	Na

😍Uber India. A cab booked by my elderly mother, the driver standing at 10 feet away blatantky lies to her and says he is 2km away and since he has got another booking, she should cancel the trip. When denied, says he'll only cancel and that she has to book another.
She was made to step out of the vehicle (Uber regulations unknown to her she did.

Moreover, in the subsequent trip she made on account of the driver's malpractice and misbehaviour, she is debited a cancellation charge.

Uber India- are we listening??? Need a written reaponse on faahhadd.[protected]@gmail.com