Uber India — booking an uber cab but driver did not come to pick up after still waiting for 50 minutes

Address:

Mumbai City, Maharashtra, 400092

It was 1st october 2018 when i had booked uber cab at around 9:10 pm to drop my family member to airport. When i called the driver, the call was not getting connected and was getting forwarded to another number (As usually every uber driver does) and was not picking up the call. Waiting for around 45-50 minutes i booked ola cab and after sometime i got a message that uber has send another car with another driver. So i was waiting for his call to come because i had not cancelled the trip from my phone as uber was charging me rs.105 for cancellation as it was not my fault. Still, i did not receive call from the another driver and the most shocking thing he did is, he cancelled the trip from his device stating that the passenger cancelled the trip and uber charged me rs.105. I lodged a complaint but my problem didn't solved yet. I hope it gets solved as soon as possible. This was the most horrible trip i gone through.in future i will never prefer to travel through uber and will not suggest anyone to book also.