| Address: | New Delhi, Delhi, 110049 |
Red rose
D-27 ground floor, ndse - part-ii
New delhi - 110 049
The manager - customer relation
Uber
New delhi
Sub: reversal of cancellation charges imposed many times.
Ref; my regd mobile no. [protected] in the name of red rose
Sir,
I am a business man and have been using your taxi service regularly, in chennai, delhi, kochi and bangalore even though, generally find the taxi service is good, imposing the cancellation charges rs. 50/- is not justifiable which is not fault of the customer. Your company has charged the cancellation charges many times. Sometimes your booked cabs get delayed to reach and since i have to go urgently, i am forced to take another taxi and the booking is cancelled. Which attracts a cancellation charge of rs. 50. It is not the fault of the customer, who wants to reach the destination at the earliest at any cost.
At the booking times the system shows that taxi would reach within 5 minutes, but after booking confirmation it shows 20- 25 minutes to reach, then only the customer cancels the present booking. Sometimes the driver himself asks the customer to cancel the booking as he may not be able to reach on time. Due to this reasons only i cancelled the booking and charging for this cancellation is not at all justifiable.
Hence you are requested to reverse the debited amount of cancellation charges at the earliest so that i can continue availing your service. Otherwise i will be forced to re-think to switch over to other taxi services.
Looking forward for your prompt attention and action in this regard,
Thanks & regards,
Red rose Was this information helpful? | 
