Uber India — cancellation fee penalty

Uber India — cancellation fee penalty

C cmram24 from Chennai, Tamil Nadu

Hi, I booked uber go today at 6:30 am around (26th-oct-2017), after one minute of the booking confirmation, driver changed the status as arriving in one minute, later i went to the pickup location there is no cab. And i given call to driver he said he is somewhere and it takes more time to come to pickup point. And i asked him to cancel the ride because that is not my mistake and if i cancel i need to pay some penalty, that is the reason i asked driver to cancel, if he is unable to pick me. But he didn't cancel the cab till 1 hour and later he canceled the trip and uber app asking me to pay penalty. Was this information helpful? No (0) Yes (0)
Uber India customer support has been notified about the posted complaint. Oct 26, 2017 Updated by cmram24 Hi, I booked Uber go today at 6:30 am around ( 26th-Oct-2017), after one minute of the booking confirmation, driver changed the status as Arriving in one minute, later I went to the pickup location there is no cab. And I given call to driver he said he is somewhere and it takes more time to come to pickup point. And I asked him to cancel the ride because that is not my mistake and If I cancel I need to pay some penalty, that is the reason I asked driver to cancel, if he is unable to pick me. But he didn't cancel the cab till 1 hour and later he canceled the trip and Uber app asking me to pay penalty. Like this many times happened, I tried to call Uber customer care but seems no Uber customer care numbers are working. This not fair, it seem Driver wantedly done it for the penalty money. Driver and cab details are: Driver Name: Ashoka Cab Number: KA05AE6893 Driver mobile number:+[protected] Dec 22, 2019 Updated by cmram24 Any update on this issue ?
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