Uber India — Cancellation of ride

Address: HPS Talimabad New Delhi

Dear Uber Support Team,

I hope this message finds you well. I am writing to formally express my dissatisfaction with a recent experience using your service.

On 10.9.24, I booked an Uber ride from my residence Hamdard Public School Talimabad to Indira Gandhi International Airport T3 via the Uber app.

Unfortunately, the driver canceled the trip without a valid reason after I had waited for him for approximately 30 minutes, which caused me significant inconvenience. He wasted my time and just kept me busy with the location issues so that later on after wasting my time, he cancelled the ride.

This is my second complaint email. Previous incident was on 2.11.24. Drivers are very casual, after booking, they make sure that they will ask for the destination. If the destination is convenient to them then only they will respond otherwise they know how to tackle the justified cancellation and bring a bad name to the company they belong to. How can we trust Uber now?

I understand that occasional cancellations can occur; however, this instance left me in a difficult situation, as I was depending on the ride for an important flight. Not only was my time wasted, but I was about to miss my flight. I took my own car and now also my car is parked at the T3 terminal despite the driver being at fault. If you require I can even share the parking receipt as well.

I kindly request a review of this case, and I would appreciate it if you make some policy for no cancellation of the ride or authority to the driver to inquire about the destination before arrival at the pick up location. Strict action should be taken against such drivers.

Some screenshots and other details are attached with the mail. It will help you to investigate.

Additionally, I hope that measures can be put in place to prevent such inconveniences in the future.

Please let me know if any further information is required to resolve this matter.

Thank you for your attention to this issue, and I look forward to your prompt response.

Sincerely,
Shivani Syed