Uber India — car booked o[censored]ber not showing up

Address:

Thane, Maharashtra, 401208

I have booked uber on 29th nov 2017 for date 30th nov 2017 morning 5:30 am from my home naigaon (Juchandra) to international airport. Booking was taken by uber online and in the morning even message comes that your car is on way for pickup by 5:30 and after some time it shows message that we cannot find a ride for you sorry for inconvenience, now as you are in transport business you know the importance of reaching airport on time that to for international flight and uber put me in tremendous problem by turning back on such crucial time than i have to rush for search for taxi and end up paying rs. 1300 for urgent private taxi.

I demand action on this act asap and answer for who will bear this loss and all the effort which i have taken in that early morning to located ride for me to reach airport.

Hope uber value their customer and will respond to this mail with positive answer.