Uber India — Charged Rs. 60/= for the service which I did not avail.

Prakash Shirodkar

from Mumbai, Maharashtra

Address:	400066
Website:	Uber India

On 14.05.17 night, I booked share cab from Akshardam soc. Chincholi, Malad West to Raheja Estate, Borivali East. I recd. confirmation and arrival time 7 min. I came to Soc. gate to catch the vehicle, arrival time shown 4 min. Suddenly I recd. message that it is cancelled by driver Mr. Khan with arrival time 7 min. and Uber charged my account Rs. 60/= saying that wrong payment option chosen. First thing it was not cancelled by me and I was present at pick up point 4 min. before cab arrival. Second thing driver did not call me and he cancelled the booking from his side. This is not acceptable to me; Uber needs to revert the charges and confirm.
Please note I not going to pay this amount.

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Comments

Latha Eugene

from Delhi, Delhi

i booked a Uber cab on 23.12.2016. The cab driver kept calling to confirm the address, reconfirm the address and claimed he was there yet i could not spot/locate him. he said he was just outside 9 block. if one has to take a walk it would easily take a 8-10 minutes brisk walk to cover the whole of 9 block. he pretended he could not say where exactly in 9 block. it was obvious he was buying time so that he can slap some charges. he never turned up even after 20 minutes. then he called and disconnected several times. if i called he was not reachable. my super senior citizen mom was with me. so, i told him 'if you don't come early, i will cancel the cab." after all, he was not coming. he said he was outside the compound. but he was not there. i gave him land mark so as to facilitate coming inside. finally, after a good 30 minutes, i left the place.

i was intimated that Rs.60/- is deducted from my paytm account. how can this happen? it was not my mistake that the cab driver never turned up. you better check up the position with the driver.

in this connection, i want to know how uber can deduct my paytm money without my knowledge and consent? I wrote to both Uber and Paytm. but despite my writing to both they did not bother to answer? suits them fine to ignore and loot people of petty cash. though Rs.60 is not exactly petty cash no one would bother to make a big issue out of it, Right?

I deleted my Uber account. If many more people do the same thing, when they are put to trouble and grievances not even attended to.

Regards,

Yours truly,

(Latha Eugene)
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