[Resolved] Uber India — charging extra amount that it actually shown

tanumoy

from Kolkata, West Bengal

Address:	560037
Website:	www.uber.com/en-IN

I have booked an uber for a trip of 3 km whose estimate was less than rs. 75 for which i have been shown as rs. 0 when the cab is booked as i have rs. 75 off, but when i have ended the trip it deducted rs. 9.32 from my default payment mode - paytm, showing the total amount as rs. 84.32
My start and drop location was not changed within the journey time and the driver followed the usual route suggested in navigation, then where from these extra amount popped up? On raising this issue, i have been told that the amount shown is an estimate and not the exact one. For a journey of 3 kms how could the amount get increased than it has shown as an estimate. I have travelled far more kms via uber but never faced this duplicity before.in the name of promos and offers you are cheating riders by increasing the final amount than it is actually showing while booking.

I need a justification that why the amount get increased for a 3 km journey and following the route as suggested in navigation.

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Aug 11, 2017

Complaint marked as Resolved

Uber didn't acknowledge my problem posted over here, hence I took it to Twitter where I got their attention but still I need to chase them a lot and made them realize that amount is wrongly deducted and finally they have refunded the amount back to me.

Uber India customer support has been notified about the posted complaint.

Jul 24, 2017

Updated by tanumoy Uber India has not bothered to acknowledge the complaint.