Uber India — cheated by uber driver

Address:

Gurgaon, Haryana, 122018

I am pranoy suresh (Uber user with email id - [protected]@gmail.com). I took a trip with uber driver naseem (Vehicle no. Hr74a9568) to delhi airport terminal 3 from sector 48 gurgaon. The fare displayed in my uber app at the start of trip was somewhere around rs. 360/-
The driver was quite talkative throughout the trip. He dropped me at my destination and we parted on a happy note. However the driver did not close my trip and kept on driving. I texted him a couple of times through the app to which he kept replying. Finally he closed the trip when i called him. However he didn't receive the call. I was charged rd 629.35 which included airport surcharge etc.

I tried raising this issue through the app but the app doesn't provide any category for this kind of incident. Please find attached my receipt in which my destination is seen as rajokri flyover. It can be easily confirmed that i didn't change my destination during the travel from my phone.

I request uber to explore this incident and make your app foolproof for this kind of incidents. I would also request to refund the extra amount i have been charged.