Uber India — complain about wrong doing

Dear sir,

I would like to bring to your notice about the wrong doing o[censored]ber bangalore. On 17th jan around 1.15am i booked uber car from bangalore airport to vidyaranyapura. Called the driver at 1.19am and confirmed the pickup point as no 6. Before disconnecting the call, driver asked my final destination. I kept waiting but driver didn’t turn up. His mobile was switched off.

Then, i approached the uber ground staff for help. They asked me to cancel the trip and book again. I noticed, if i cancel the trip then uber is charging me rs.150+ as cancellation fee. This was not fare as it was the driver who didn’t turn up. I declined to cancel the trip and asked the ground staff for help again. They said they can’t help and asked me to take some other ride. I kept trying to call the driver till 1.48am but his no. Was continuously switched off. Then i took another transport to my home.

To my surprise, i got an email from uber that they are not able to charge my cc for rs. 1525.53 through email, please note the following in the in bill:

• trip start time 1.16am and end time is 9.19am to cover 24.12km.
• the driver didn’t even come to pick me from the pickup point, but shown trip start at 1.16am which was my trip booking time.
• it took more than 8 hours to cover 24km.
• drop address is “ aakaar bangalore ceramics rd, r t nagar, yelahanka, bengaluru, karnataka 560064, india” which is not my address.

Please note, uber will never try to charge my cc after any trip, but they did try this time but could not do it as my cc didn’t allow them. For every other trips, i will also make the payment myself from my cc after the trip completion.

I would also like to highlight that uber has declined to give us invoice with gst but all bills are charged with gst. As we use uebr for our official work and we have to add our company gst in all invoices. Uber declined to do so and still sending us the bills without our company gst.
Looking forward to your support and feedback.