[Resolved]  Uber India — Complaint about uber driver.

Address:

400016

I had book Uberpool on 11.08.2016 ( Thursday ) at 5.50 PM. Pick up location was "Shah & Nahar Industries", Lower parel and destination was Mahim.But driver did not turned up.

Details are as per below -

Google road map was showing 15 mins to reach my work ( Shah & Nahar Industries), lower parel.

I called driver at 5.58 PM but he refused to talked with me.and handed over his mobile to co-customer ( Pulling with ) Miss Anjum. I explained her how to reach my work place .At that time car was at curry Road.
( No need even to explain as google internet shows all the maps to reach the destination )

I again called driver at 6.23 PM to know status of arrival, then he was only listening.

Road map was showing 3 mins to reach my Work Place.

I called driver at 6.56 pm, 6.57pm, 6.59pm, 7.02 pm, but mobile was showing switched Off.

I waisted my time from 5.50 pm to 7.30 pm, even that he did not arrived.

I again called him at 7.12 pm, the bell was ringing but he was not lifting the phone.

Finally I went by Taxi ( Yellow / Black ).

Earlier I had a good experience from UBERpool taxi drivers and there service. I am a regular customer from 4.8.16 till today. ( Morning & Evening both trips ).

I would like to know from Uber management that -
1) Can driven can cancel his trip with his own without customer consent ?
2) Has his not duty to inform the customer that he is not interested?

Your appointed driver has given me painful and mental stress during this period.

I am requesting you to ask him explanation about the incidence and dismiss him from his duty immediately, because such a unqualified drivers will spoiled your name of fast growing company in the market.