Uber India — corrupt billing practices

Website:

Uber

Todays morning trip with uber under the email id [protected]@gmail.com made me understand what a rip off these companies promotional activities are. They are running a promotional event of pay 149 and enjoy rides for 129 flat for the next 30 days. I paid 149 and the promotion gets active on my acount. I get two rides without any issues for 129. But then all off a sudden i get another ride for 131.6. I ignore thinking theres somethng new called wait charges which were never there previously. But today morning they charged me 185 even with the promotion active on my account. That means according to their rules the ride cost 255, as its the only scenario basis which i could have been charged 185 with the promotion on. 255 for my trip is just not possible, unless uber had surge pricing on, which they did not show upfront. Without the promotion i have taken numerous rides between same places with my charges never exceeding 190inr and normally ranging between 170inr.

It seems like the promotion is just a rip off and my initial payment of 149 goes in vain. I have shared multiple emails with uber all resulting in canned responses. Such pathetic service never experinced with any other company. And to top it all, my requests for explanation of charges just get canned responses again. Uber just does not want to explain for what reason they have charged me 55 inr extra. Their tax invoice doesnt show that. Their receipt is the funniest. 129 charges. 2 for waiting. Total 131. But hilariously to pay it will be 185. Exellent billing!!!